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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,297 reviews
  • Rated 5 out of 5 stars

    A nice mug but beware battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice mug, but battery life can be an issue. For me, it heats my coffee for about an hour, but for anything more than that it'l run out of battery leaving you with a cold beverage. Not the end of the world, but as long as you work within this limitation it's a fun product. Need to be careful when washing, so that you don't get a lot of water into the underside (where the battery is housed).

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love the copper finish!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the copper finish! It cleans well and seems to hold temperature really well.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Keeps it hot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and keeps my coffee hot while im in meetings.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best gift ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife makes the best use of it always having her warm coffee

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    seems extra but is awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this feels so extra, but i love it. i have a toddler and I'm in grad school which means I often set my drink down and forget it. i love coming back to my ember and finding it hot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great product,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember Mug is Easy to set up and program, keeps you hot beverage at whatever temp you set. Will last for 2.5 hours without charge. Need to electric for base to charge mug.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Electric mug

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The electric coffee cup , it works good but only complaint is the battery life isn’t that long

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    You don’t know you need this until you’ve tried it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about this at first but now I see the light! I feel that I drank more coffee before owning this mug because I was going back for hot coffee- This is no longer a problem now because I can enjoy my coffee without worrying about it getting cold. Quality I’d good, time will tell if this purchase holds up over time. I would not recommend getting the smaller size mug as this one barely meets my needs as it is. The option to purchase an additional charging base would be great if it were at an affordable price point which leads me to my deduction of one star based on cost alone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this feedback. We're happy to hear you've been enjoying your Ember! We're always looking to grow and improve so if you have any other questions or concerns, please email [email protected] so we can learn more! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Exceeded Expectation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App for the cellphone has been updated from the original app that I got a couple of years ago. The new app works much better in regulating the mugs. This my second mug because I liked how well the first mug worked. Both mugs are working great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Loving my Ember

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my Ember! I wasn't sure I was going to really use this, since it was a gift, but I love it. I used to chug my coffee because it would get gold to quickly for me, but now with the Ember, I can take my time and really enjoy my coffee. The battery life isn't fantastic, about 50 minutes, but I do keep it on the charging coaster, so there is not need to worry about battery life. Highly recommend the Ember mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great mug less reheating the Coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for the wife she loves it wish it had better battery life..By the way when your charging it while drinking it won’t charge the battery it just keeps temperature..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, ease of setup and the app works well. Little pricey, just wait for the sale.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Wife loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for the wife for mothers day. She loves her coffee crazy hot and this cup keeps out that way. Having trouble connecting on the app, but the cup still works

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Wish the battery was better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a great mug, Seems like I had to keep it on the coast at all times to keep the battery going, I could only get an hour or something out of it. Also seemed like it took awhile to charge. If you can keep it on the charger most of the time you'll be okay. I also wish it was more durable. I have heard alot of people chipped theirs and I am trying not to do that, so I have to be careful with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    WFH Must

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best self gift ever! Use it every day, keeps my tea and coffee hot, easy to clean. Highly suggest, especially while working from home in the cold!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Jsr21, thanks for leaving a review! We're happy to hear you gifted yourself an Ember and have been enjoying it since! If you have any questions or concerns, please let us know. Thank you for your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    This mug messes with your mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The look and feel if the ember mug is extremely premium. My first use really caught me off guard when 30 mins later it was still perfect temperature. Beyond the obvious, the app has many more features like timers for different teas, temps for different beverages, and recipes. Its way more than a mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Ember

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps beverage hot for up to 2 hours. Only downside is price otherwise would be 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Temperature control

    Rated 5 out of 5 stars

    Hot coffee for hours!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty color, keeps coffee warm, decent battery. Temperature is adjustable, connects easily to app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Nice hot coffee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife that only drinks her coffee when its hot. She really enjoys this mug and its value. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Ron

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this product for about a week and it works great, but make sure to tell your wife not to put in microwave. It will melt quickly.

    I would recommend this to a friend