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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 2,297 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Never thought I needed one...but I soooo do!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I always fight the temperature of our coffee in the mornings. We no longer have to do that when getting distracted with the kids and their activities. All I have to do is place it on the charger and come back hours later to a perfectly hot cup of coffee... It's so awesome! Be sure to blow out the bottom since water likes to hide in the grooves (it's waterproof but just to be sure).

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Gotta have Hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot coffee for me!! Perfect gift for the real coffee drinker!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ember Never Puts Out the Flame (Heat that is!)

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing like a nice cup of coffee - no matter how long it takes me to drink it! The app to manage the cup and its temperature is very easy to use, and the battery lasts about 80 minutes on a full charge. It's more than a nice to have, it's a must-have!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great coffee mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife..she loves it..easy to use too

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup. I have my hot coffee through my one hour and a half of study every morning I’ve bought through two others and I’m considering buying more for all the people I love.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more cold or warm coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is great. Now my wife or I can have our coffee and chase our kiddos around without worrying about drinking cold coffee. Keeps the coffee hot for over an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Excellent mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug does an excellent job at keeping the coffee warm. The app is a bit finicky and needs to be updated.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Techlead, thank you for leaving a review! We're happy to hear you've been enjoying your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug, I NEED my coffee to be hot when I drink it and this is the only mug that does the job. I have tried other brands but Ember is the only one that actually works. From the first sip until the last, even if it takes me an hour to drink the whole thing ( sometimes life gets in the way).

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Heated Cup Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Keeps coffee hot for a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Temperature control

    Rated 5 out of 5 stars

    Ember Mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience so far. Beautiful color and design and heating system is great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Idea Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Does keep your beverage hot for a good hour. Cons: Bluetooth connection drops all the time. Have the biggest mug yet still feels like not enough compared to normal mugs. Need to wash immediate after use and put on charger so it's ready for next use.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. If you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. Keeps all liquids nice and warms. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    For the busy coffee drinker in your life!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok...so I purchased this for my father a few years back. He uses it everyday. After how happy it made him, I was determined to buy one. Whenever I get a cup of coffee at work, I always seem to get pulled away and when I return I have a cold or lukewarm cup of coffee. Not anymore! Love this cup!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug, exceeded expectations for ability to keep coffee and tea to the desired temperature!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great heated cup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a good overall cup, keeps my coffee hot and fresh for hours! This is my 3 product from this company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Another Ember in the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second Ember mug and this one didn’t disappoint. Simple to set up and connect to my Apple iPhone. Keeps beverages a set temperature without a struggle. No more throwing away cold coffee or needing a “hot top”. Worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always enjoyed coffee, but I don't like it too hot, and I don't like it too cold. First world problems, I know. However, my Ember cup has changed my world. I make a cup, wait until it reaches my set temperature (128), and then start sipping it. Amazingly, my coffee remains at 128 degrees from that first sip until the last one. If Maxwell House had not already used the phrase, "good to the last drop", then I would apply it to Ember, which would be more true. This thing is worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Contented Coffee Drinker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife, who is a coffee drinker. She loves it. She usually nurses her coffee and consequently had to microwave it a couple of times before finishing a cup, but not with the Ember. It keeps it nice and hot all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    My fav mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug does exactly what it’s supposed to do! Just keep in mind that the mug works even better with a lid which will help maintain a uniform temp, otherwise the Mug will cool a little if you’re in a cold environment. I purchased a universal mug from Amazon since it’s virtually impossible to get an ember one. For the price, you would think a lid would be included.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Heated mug.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool idea. Battery does not last all day. It holds a good amount of coffee and the 10oz cup is too small.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks so much for sharing! We're happy to hear you've been enjoying your Ember so far! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! Ember