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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,297 reviews
  • Rated 5 out of 5 stars

    Ember Valued Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. My second ember product that I absolutely lovez

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Very stylish but expensive mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well but the price is quite high. Keeps liquids at temperatures I like.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Pricey but my drinks are hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well, the price and limited colors are the only thing that keep me from giving it 5 stars.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review and sharing this feedback! We’re glad to hear you’ve been enjoying your Ember and would be happy to share this feedback with our team as we continue to improve! Ember

  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Ember Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job of keeping coffee hot - just expensive

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother for Mother's Day. She uses it every day and absolutely loves it! Still thanks me every time I stop by and raves about it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Spendy but the features are worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my spouse. I was highly skeptical but she really likes it. Its great for anyone who takes longer to drink the coffee or tea. The best feature however is the one that tells you your coffee is at the perfect temp. No more burning your mouth then setting it down to cool and forgetting about it and coming back to cold coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Coffee Mugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first purchase was 2 years ago. My other half loves it so much I bought another for our friend and office.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ember Smart Mug is Awesome; Buy it Now

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Mug so much, I've purchased 3 of them over the past two years (2 for me; 1 as a Gift). If you take hours to drink your hot beverages, do not hesitate to purchase this. While I wish the Battery would last longer (approximately 70-80 minutes for preferred temp of 145 degrees), I can't complain about anything else. Looks great next to my Starbucks Verismo machine as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Christmas gift!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, wife loves them. Her last one lasted several years before it wouldn't charge anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife as valentine's day gift. We are very picky on our coffee in terms of the process its made and freshness so we usually make our own coffee at home. Using this cup has elevated the flavor since it retains heat for the duration of the drink. I want to buy another one but the price for it went up from $150-180. Got to wait for a sale on this...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great mug but not very durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 5 of these mugs and they are great for about the first year. A couple of them didnt last that long and I had to submit a warranty claim. Ember was good about the replacements but they have also deteriorated quickly. We do use them daily.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My perfect cup of coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup and have needed this my whole life!! I love my coffee but i get busy in the morning and sometimes leave my cup for 20 minutes at a time, coming back to not so hot coffee.. I love hot coffee and the Ember provides that hot that I love.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never knew I needed this. My husband complained we were wasting money because I used to only drink a half a cup of coffee when my coffee went cold. We use Nespresso vertuo capsules. Not cheap. However, he bought me this as one of my gifts for Christmas. But we’re not really saving money because now I drink two full cups of coffee a day. But hey at least I’m not wasting money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice product! easy to use and does the job well! Stays hot long after the product has started.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember so far - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee hot and fresh. I love the ease of use as well!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Elitist Status

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Privileged. Did I need it? I didn’t think so until it was gifted to me. I use it daily. It works perfectly. Between working from home and taking care of two kids, my coffee would frequently get cold due to distractions. This mug is the answer. No more microwave trips for cold coffee.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi MisterG, thank you for leaving a review and sharing this! We're so happy to hear you've been enjoying your Ember Mug so far and no longer need to reheat your coffee - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing cup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it keep it at a perfect temperature for most of the day

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    I LOVE this mug!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my Ember mug, I used to have to reheat my coffee in the microwave -- sometimes more than once. No more! I love the comfort of warm drinkable coffee, and this allows me to set it just how I like it, and keep it that way while I'm working and sipping on it. I'm going to buy a second one for the office.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    How did I live without this

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I knew about this along time ago. This keeps my coffee warm at the temperature I set on my phone app. The secret benefit is that it warms up my coffee after putting cold milk in it. My only wish, besides a longer charge, is a larger 16 or 20 oz size. A 14 oz mug means 14 oz without the milk, syrups, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My honest review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm writing this for a chance to win a $400 gift card lol Cool cup, though

    I would recommend this to a friend