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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,297 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my second mug. I like them but battery time is limited to one cup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee warm and is easy to clean and charge.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    PGP REFRESHED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great cup. I love how well it keeps your drink warm while you are busy.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great coffee mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for wife and she loves it. Keeps coffee warm during entire workday. App is a little useless but fun to control. This does include a charging pad. Hand wash safe too. Definitely go with the larger oz size if the price is right, 10 oz is not enough these winter days in northern Wisconsin.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. I wasn't sure if I was splurging a bit on an unnecessary item, but I have fallen in love with this mug and use it daily. No more cold beverages becuase I was distracted or forgot about it for a few minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A worthwhile splurge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This just works. Coffee stays hot, no temperature fluctuations. It feels solid and has a nice weight. I invested a little more and bought a second charging coaster so I can easily move from room to room. Is this a ridiculous price for a coffee cup? Yes, it is. Is it worth it? Yes, it is

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect for coffee/tea addicts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gadget for hot drinks! The standard temp without using app is 135deg which is okay temperature to keep your drinks warm but when using the app, max temp of 145deg is perfect! While on the dock it keeps the drink warm all day, when off the dock 70min? Perfect gadget for cold office! Highly recommended

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Stick with a mug warmer, instead.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these for my friend because I couldn't justify spending this much on a cup. He praised it and so I bought one for myself. I used it for 2 days and now it's in a storage box in the garage. Reasons follow: 1. It doesn't hold enough coffee. Yes, it's 14oz, but nobody is going to fill it to the brim, so it really only holds like 12oz of coffee. My usual morning coffee is about 16oz, so that's already a problem. 2. It doesn't keep the coffee warm long enough. Yes, I know, a small battery can only do so much, but seeing how it only keeps the coffee warm for 1-2 hours (as far as I remember), you're better off sticking a lid on top of your coffee mug to help with insulation or just using a regular mug with a hot plate / mug warmer. Sorry Ember, I wanted to like this cup, but it's not practical enough.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife and she loves it. No more cold coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i LOVE this mug! When I bought it, on sale on a app drop, I still thought it was an excessive purchase, but I am amazed. I love this and use it every day

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Luxury mug

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it if you drink a lot of coffee. I no longer need to chug it down quickly to enjoy it hot.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love my Ember Mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Ember mug! my coffee is always hot! Never again will i drink luke warm coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Perfect temp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Definitely keypad the perfect temp. Battery could last longer for the price.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far. Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Keeps coffee at perfect temp, throughout drinking it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Needs a little more battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug and does the job, just wish the battery lasted a bit longer.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wife loves her gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift for wife and I’ve heard nothing but great things about this product. She loves the fact she can control the temp from the palm of her hand and don’t have to worry about other means to keep it warm.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to drink my coffee hot, and my 14 ounce temperature control mug keeps it perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The Perfect Touch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, my husband can enjoy his coffee at the perfectly desired temperature! He’s been looking for the cup that keeps his coffee hot with little success until EMBER came into his life. A game changer indeed!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My new go to mug!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever for a coffee drinker! I like the Ember mug so much that after buying this one, I bought another to keep at my desk at work. Prevents me from tossing out my coffee after it gets cold on me.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Mug for a slow drinker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug. I drink coffee slowly at my desk so it keeps it hot in between sips!

    I would recommend this to a friend