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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 2,297 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    THE ONLY MUG YOU NEED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more sipping cold coffee or tea. This is the perfect size for those who use a Keurig to make their coffee, there is enough room left in the mug to add creamer if prefered.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Cup of Coffee at Perfect Temp Every time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the cup for my wife as a gift, and she loves it. She poured room temperature coffee into the cup and it heated right up to her desired temperature. Keeps hot coffee warm and has adequate battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Keeps my coffee or green tea at exactly the temperature that I prefer for the 60 to 90 minutes that I sometimes need to drink the full cup.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Ember makes life better.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ember cup is super. Keeps my coffee warm all morning. Couldn't live without it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Mug

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mug as. A gift because I’ve had one for three years and I have had zero problems. It keeps your coffee or tea nice and hot (or warm if that’s your preference) for hours! I find myself sipping on the same cup for a long time because it never gets cold! A Must Have!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best product ever!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase i ever made. My coffee was constantly going cold after i make it and have to care for customers. Now it stays hot to the perfect temp all day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    I like it hot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this mug as a present for my son because I already got one and I love it. I like my coffee hot and the mug has been the best solution so far.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great mug…a little pricey

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So from the standpoint of keeping my coffee hot this is an awesome mug and I love it. The downside is buying it in white…there is no way to keep it sparkling white but it’s great and I use it nearly every day. It’s also a little pricey…find it on sale if you can.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Hot Coffee Lover's Dream

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug functions beautifully, when it stays connected to my wife's phone. Occasionally, perhaps when it updates, it creates a problem to reconnect to her phone. It still works, but not fully functional until I can get it reconnected.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Gets the job done and more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup it keeps my drink hot for awhile the only issue was it didn’t have a lid if I wanted to run out with it but I got the separate lid for 14 dollars and it works great and looks nice on my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best coffee mug ever invented. It’s keep my coffee at an optimal temperature for 30-45 minutes which is more than enough to drink a nice cup of coffee or even have two. One of the best investments my wife has made for me our entire marriage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mug keeps my coffee hot for hours!!!! The app is very intuitive as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what i needed. I drink slow and am constantly reheating my drinks

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Self heating cup

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the winter or every day use! Don’t you hate when your coffee or tea gets cold, well you don’t have to worry about that anymore if you get one of these. The charge is great and it keeps it at a great temp

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Mug! Great design! Easy to use interface! Would highly recommend to anyone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife for Christmas and she can't get enough of it - she uses it for almost everything and it keeps drinks hot or warm for indefinite periods of time, so when you're running around in the morning you don't have to worry about your coffee going room temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Sooooo NIce to Stay Hot!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Ember Temperature Control Smart Mugs are just awesome! It is soooo nice to have my cappuccino stay hot, just right! It's like magic! I love these things!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    What every back to back meeting schedule has been

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Valentines Day gift and absolutely love it! I generally pour a cup of coffee at the beginning of a call and sip throughout. The problem is that it is always cold by the end of the call. This keeps it warm all day on the saucer and if I am away in a separate room, up to 1.5 hours off the saucer. Perfect for the busy executive schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great concept- but...

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept! But if you have a few sips of coffee left in the cup, it does tend to taste burnt, and it creates a strange film at the top of the liquid. BUT - If you have the mug more than 1/2 full and leave for 20 mins or so, the beverage does stay nice and hot when you get back...

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Bron, thanks for leaving a review! We hope you can still enjoy your Ember Mug and appreciate this feedback - we'd be happy to pass this along to our team as we continue to improve. If you have any other questions or concerns, please let us know and we'd be happy to help! Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great Mug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great to keep my drinks hot. As a new mom I find that every time I make a coffee or tea, by the time I go to take a sip my drink is cold. Would recommend

    I would recommend this to a friend