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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,297 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Coffee cup for keeping coffee hot.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a coffee drinker and love hot coffee, then this is the best device you can buy and it's well worth it. Be advised, this cup will only work with iPhone or iPad. Does not work worth a on Samsung Galaxy.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember cup makes a great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this cup for my daughter-in-law for Christmas. Had occasion to visit her and saw she was using the cup. She loves it and uses it daily. I plan on buying one for husband soon.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug! Kept my coffee warm for hours!! Weird at first to expect to pick up my coffee and think it’s going to be cool and it’s just as warm as it was an hour ago. Fantastic!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the hot coffee. Hate the ceramic flaking off.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to start by saying I love these mugs. I love having steaming hot coffee from beginning to end. That being said they have one major caveat. These things break apart inside and they don’t last long. The bottom flakes off. Always stirring the coffee in a different mug before putting it in here and rinsing right away doesn’t seem to help. They make a stainless steel tumbler that’s a thousand times better. We’ve switch to those and have had no issues.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      We are glad to hear how much you've enjoyed your Ember Mug! Sorry to hear you are having an problem with the ceramic coating on your Mug. If you haven't, please reach out to our support team as we'd love to assist you with this issue. Thanks for your feedback! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot coffe hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical about this cup. I expected this to not work but was pleasantly surprised! Not only did it keep my coffee hot for 2 hours the cup itself never got hot! The cup has great weight. It’s not ceramic but has that perfect weight to it that makes it feel like it is. Absolutely love it. Want to get the travel mug now.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love My Ember

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the greatest mugs, I’ve had one for a few years and decided to get another color. I’m a slow coffee/tea drinker and I love how the Ember mugs keeps it my perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember is a winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ember is great. No more cold coffee....no more microwave reheating.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug ☕️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ember mug! Coffee and tea stays nice and hot!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Well-made but slightly low battery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Heavy duty. Could use longer charge…an hour and fifteen feels short, especially if you have more than one cup at a steady pace…not long enough, believe it or not. The price is the hardest thing to swallow and i don’t think a better battery is out of the question for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy, definitely would recommend, keeps my coffee nice and hot all day while I work, works great for any home office.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    14oz mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and looks and works great. A tad on the spendy side however.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Lucy, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember Mug and appreciate your feedback in regard to price - if you have any additional questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    hot til the last drop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely needed the 14 oz. 14 oz right to the top so not enough room to tilt it to drink The liquid starts cooling immediately, but if you let your coffee set around this is a good option as the last drop will still be hot, but not as hot as when you poured it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The only coffee cup I need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love pretty much everything about this cup, I've used it every single day since I got it. The cup is built well, has a nice feel in your hands, I've never reached the end of the battery life, and the app is easy to use, though I only use the app rarely. Oh, and of course it keeps your coffee at the perfect temperature, which is what this product is all about.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Matt, thanks for leaving a review! We're happy to hear you've been loving your Ember so far and it's been your go-to mug recently - we appreciate your support! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cup for my wife. She likes to take her time drinking her coffee and latte. She would usually have to microwave her cup two or three times to keep it hot. This cup does the trick! Keeps her coffee nice and hot, 145*, for hours! You can adjust the target temp to your preference but it tops out at 145. Great cup and has held up perfectly since purchase almost 6 months ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make a great gift for coffee and tea lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Super convenien. Love the app. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A awesome gift for any hot drink lover. While it is alittle pricey, the product itself is good quality. The app is easy to use since you only have to set the temperature once and then the cup heats to that temp each time its turned on.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Simply Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m in love with my Ember! Hot beverages going cold mid-cup, was a huge pet peeve of mine. Discovering this mug solved that issue and I love that I can take my teatime as slow as I want! Highly recommend and a great gift for coffee/tea lovers.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug really works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ember mug bought four as Vhristmas gifts including mug top.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I felt guilty spending the money I did for a “mug”, it turns out it’s not “just a mug”! I love my coffee, but sometimes I get distracted and it cools down. Not with this product. My ideal temperature is 128°, and my mug stays there until I’ve finished the last drop. Absolutely recommend getting one if you don’t drink your coffee fast enough to keep it warm to the last sip.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good product but could be a bit bit bigger.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These mugs would be incredible for those who make a pot of coffee for the day and would recommend it to those friends. If you are using K-Cups, you must get this 14oz size over the 10oz to make it justified (we had to get this one after purchasing the 10oz). If it were up to me, I would still make it a little bigger. Other than that it works well.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Chris, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember so far and appreciate your feedback about size as we continue to improve - if you have any other questions or concerns, please let us know! Ember