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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,297 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Love it, but lost battery power

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my Ember mug, but this is the second one i have purchased and it has already lost battery power in less than a year and 2 months. I am 2 months out of warranty on this one. So $150 is a steep price for a mug that only works for 1 year.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Gifted to wife

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. We dont need any more mugs for her. She loves it. Chargers great and easy to use. The coffee/tea she warms up is always hot. Always.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Just what I needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for coffee drinkers! I normally sip on my coffee while enjoying some kind of bread. My biggest annoyance was my coffee getting cold. This is the answer. Keeps my coffee for a warm 142 degrees. You wont regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    My wife loves it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this for my wife whos always busy and always lets her coffee get cold she loves it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Good cup!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my wife and she opened the day of so I got her another one for her work and she said she used it and it almost burned her mouth so it dose keep drinks warm.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    An amazing mug to take everywhere you go!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a really great quality mug and helps the drinks keep very warm and hot And does not allow them to get cold. functionality of the app is amazing also!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Mother's Day Present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mother and she loves it. 2 out of 5 days she works for home and it does well with keeping her coffee warm while she is preoccupied with meetings and such. Thinking about biying one for myself

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a late Christmas present for myself. This mug works great for coffee and tea! Very pleased with how it keeps my beverage hot to the last sip. Works so well that my husband ordered one, too. We each picked a color so we can identify whose mug is whose.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review! We're happy to hear you and your husband have been enjoying both of your Ember Mugs - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Must have far people living in cold region

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is must have if you are living in colder region… this will make sure the last sip off coffee taste like a first sip. Don’t worry about the price. It is a good investment.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    For comfort creatures that like their coffee hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like cold coffee! I spent the money to buy this cup, in the copper color, for me and my boyfriend. Even when a repair guy kept talking about whatever, my mind was on my coffee. When he finally left, my coffee was still hot. I was very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well! It is very convienient and stays warm

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect for work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is exactly what I needed for work. I love coffee, but when I get busy at work it always goes cold. This mug keeps my coffee at a perfect temperature all morning.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tea and coffee lovers need this! I absolutely love it

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    smart mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice cup, keeps coffee at the right temp. recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Game Changer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much I purchased a 2nd one a week later. Just so convenient not having to heat up my coffee with me being a slow sipper. All my other mugs are obsolete now.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Actually works and coffee stays hot!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually works. I love how it keeps coffee hot indefinitely on the charger so if your sitting at the desk… it’s always hot. While not on the charger, it last a little over and hour but still hot and the about the 1.5 hour mark, it starts to cool down. It’s worth it so get it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A must have for coffee living parents.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually bought this as a gift for my wife. Funny thing was she got me the same gift! Love this mug, it does a great job at keeping my coffee the perfect temp. I have 2 young kids so coffee is a must and hot coffee is even better. I have an iPhone X with no problems connecting the two.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Was a great gift suggestion.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this coffee cup for my Wife as a gift, and she loves it. I bought it for her at a suggestion of another relative, as I would have thought it was too much money for it. But it wound up being a gift she uses daily, and she really likes it. Works well, she uses it for two cups a day, then it appears to need charging anyway.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear your wife has been enjoying her Ember so far and used it daily - we appreciate both of your support! Ember

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom and she loves it. She is a hot coffee drinker and she can nurse one cup of coffee for hours. This keeps her coffee warm all day. I bought this when it was on sale but I’d probably buy it at full price. I recommend this product. The app is pretty user friendly. My mom is in her 70s and has no problem using the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 4 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee very warm , easy to use, different temps

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi bigbob1, thanks for sharing this! We're excited to hear you've been enjoying your Ember so far - thank you for your support! Ember