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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,297 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it says. It keeps beverages hot for an hour or 2 after it is off the charger.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great cup!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my partner who would microwave her coffee and tea every 5 minutes. Easy to use, good app, and shes happy. Expensive, but is perfect for the perfect person.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfectly cup of coffee ☕️!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember mug is perfectly as advertised! The coffee and tea stay warm up to 90 minutes. The app is user friendly. No more warming up cold coffee and perfect for any coffee or tea drinker!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps coffee nice and hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for the wife who drinks coffee much slower than I do. She loves it, keeps coffee nice and hot. Only downside is that it takes a little while to charge, so need to have it ready and charged in the morning.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t think I would enjoy using this cup but it truly keep your coffee hot from the moment your pour your coffee to this cup until hours later

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great for home or office

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug. Perfect for working from home or in the office. Keeps coffee at the perfect temperatures and the app allows you to specify drink type, ounces, and even room for cream!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Price

    Rated 3 out of 5 stars

    Is it REALLY convenient??

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but needs a charge constantly. Therefore i think its overpriced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Works like a charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my college age daughter for Xmas. She drinks tea most days and is always up reheating. She loves this and says it works perfectly!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Charging

    Rated 2 out of 5 stars

    Broke after a month, no support from Ember

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great while not worked but stopped charging after a little over a month. One of the charging pins is now recessed and doesn't contact the mug. Reached out to Ember, but their support is terrible. It has been nearly two weeks and I haven't received a response. Now I am afraid that the battery will be damaged from sitting in a discharged state for too long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keep your hot drinks hot the whole day!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first saw these, I thought that they are absurdly priced for its purpose. I have been trying to cut my caffeine intake and thought that this would help — and it did! This allowed me to lower my cups from 5+ a day to 2! All because my coffee stays hot even if I forget about it because i get busy working. The app allows you to control the mug and set to a specific temperature you like. The mug is well built but is NOT dishwasher safe. It is ceramic coated so it doesnt affect the taste of your drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Ember Smart cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee nice and warm. I wish it had a turn-off button, though, so when liquid is very low, it doesn't cook it. I am pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Bougie mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my husband and Amber mug couple years ago. It was only a 10 ounce mug. No I upgraded. he loves it. No more microwaving reheated coffee.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works fine. Battery life not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife as I’m not a coffee or tea drinker. She likes it but the battery life doesn’t last long at all. I think it’s rated at 80 minutes and that might be on a good day. She just moved the base to her desk and it pretty much stays on there all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Heats well and great size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the smaller size, but it was too small. So, i got this bigger size. Love how seamlessly it syncs with my phone and its a perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this mug! I don’t have to worry about my coffee getting cold after I make it. The app shows you the temperature and you can adjust it. Now I can get rid of all my other mugs!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Love my hot tea!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controlled by my iPhone. I don't like lukewarm tea. This cup does what it says and honestly keeps my tea at 142 degrees to the last drop. I keep filling it during the day with tea from a thermos and it heats it up within a few minutes. Expensive - yes - but it's been worth every penny for me to enjoy hot tea every day.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect mug to keep warm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it keeps the drink warm but also tells you when its at your ideal temperature just in case its too hot. Let it be known that the white mug is prone to staining when drinking black/green teas

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great mug except the battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart mug. Works really great to keep my coffee warm at the perfect temperature at my desk. The only reason I did not give it a 5 star is because the battery life could be a little better. I did get around that by plugging in the coaster on my desk.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it, but could use some improvements.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and use it several times a day. (8am-9pm). The reason I gave it 4 stars; The app could be better, the light on the cup could be more intuitive, and battery life could be better (1.5 hrs without charging).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ron Holmes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these now and they work well. If you give to someone that uses the microwave to heat their coffee hide or unplug it. They will quickly burn the circuits and no longer work.

    I would recommend this to a friend