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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2298 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,298 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent smart mug keeps beverages hot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Allows setting of custom temperature which holds for over an hour when off the charging coaster. I am going to buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Execelent Option for an excellent gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an espectacular gift for Coffe or tee lovers. This is the 5th time that I choose this item as a gift for friends and clients

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cup. Working without any issues for the last year

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Works as intended, sometimes too hot!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for the reason it was made, to keep my coffee warm or hot...or to reheat it when I forget to turn it on. It should be closer to $50 though as its just a cup that keeps things hot. MY FAVORITE USE IS MAKING GREEN TEA WITH IT!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like hot coffee then Ember is the way to keep it hot. Totally recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Heated Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cups are amazing, we have 3 of them, keeps your coffee or tea warm up to an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    It keeps your drinks hot.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife as a Christmas present. It does a nice job of keeping her coffee warm. Kind of expensive, but it's definitely a "luxury" item. After a few months of use the mug is still in great shape and has held up well to sink washes.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Keeps the coffee hot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this cup! It definitely keeps my coffee hot and at the temperature that I set. The only downfall is that I with it was bigger, I set my K-Cup at 12 oz and it fills it almost to the rim. I don’t know how they claim that it is a 14 oz cup.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changed morning coffee. No need to freshen aka warmup your cup because Ember keeps your coffee warm to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Heated Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It certainly keeps hot drinks warm, but you have to experiment with choosing the right temperature with the free app to make sure liquids are not so hot they burn. The cup construction is very solid.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it if you nurse your coffee vs gulping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats microwaving a cup of coffee multiple times and a better experience than drinking from a thermos-style mug. I highly recommend getting a lid as well

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wife approved!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife said it’s the best thing ever! She takes a while to enjoy her tea and it is great. It’s not meant for someone who could finish their drink in under an hour. If that is you, save the money!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember stainless steel 12oz programable coffee mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it about 2 weeks, app shows brew/pour yemp,then gets it i feel comfortable drinking coffee(135-137•) Would recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new 14-ounce Ember Smart Mug2. I had an initial issue with the coaster (mostly user error) that was resolved quickly by the Ember support folks. You don't think you need this, but once you get it, you won't know how you got along without it... Highly recommended!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far and our CX was able to help! If you have any additional questions, please feel free to reach back out. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    One of the beat things i ever bought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia is the best thing ever. Keeps my coffee at the perfect temperature until i finish. I recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great... but is it worth it?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was randomly chosen for my wife who needs her coffee to stay hot or she will heat it up every three minutes, and it bugs me. This product is pricy, but it works well and has kept us happy since.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember number 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant design works as advertised. Easy to program temperature. This is our 3rd mug.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mug!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this mug for my techy bf's birthday. He LOVED it! I tried it later and loved it too. Long story short, we have 4 of these mugs now for home and our offices. Just make sure you hand wash it, and put it back on charger once it's completely dry. Also, don't use a metal spoon. We got silicon spoons to protect the mug.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the slow coffee drinker too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second mug purchased after the first one's charger died. Really enjoy this product throughout the day! Easy to clean as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love the mug, wish the battery lasted longer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Ember in the household. Love them, and rarely use other mugs now. Just wish the battery lasted longer somehow. Also wish it was easier to pair mugs to multiple smartphone devices.

    I would recommend this to a friend