Customer Ratings & Reviews
- Model:
- CM191402US
- SKU:
- 6427209
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2 for its temperature control, ease of use, size, color, and sleek design. However, some customers have expressed concerns regarding battery life and price. Others have reported issues with the app and connectivity. Additionally, some customers have mentioned the high cost of replacement charging coasters.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
ember
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to slow down and enjoy my hot beverage. I’m able to control the temperature easily with the app.
I would recommend this to a friend - Pros mentioned:Temperature control
Brilliant
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more running to and from the microwave to warm up my coffee. This mug keeps the coffee hot down to the very last drop. I love it!
I would recommend this to a friend - Pros mentioned:Size
My favorite cup.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cup. Just the right size, comfortable to hold, convenient charge base. I even bought the travel mug version!
I would recommend this to a friend - Pros mentioned:Ease of use
The mug I have been looking for!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug I have been looking for! Now that I work from home occasionally, I found that my coffee got cold during work calls (because time flies). This mug keeps coffee hot for over an hour, and it even charges on its stand with coffee in it. Very happy.
I would recommend this to a friend - Pros mentioned:Size
Ember Mug
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because I needed a bigger mug. I use it everyday!! Love that the battery lasts all day on the coaster.
I would recommend this to a friend - Pros mentioned:Temperature control
Ah, It's just right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug keeps the hot drink at the desires temperature so that the you never have to drink a luke warm beverage at the end. A little pricey, but worth it or those who love there beverages hot.
I would recommend this to a friend - Pros mentioned:Temperature control
Great Christmas Present
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is fantastic! I got it as a Christmas present for my Mother and she absolutely LOVES IT! She has always liked her coffee hotter than usual and says this keeps it “piping hot” all day long!
I would recommend this to a friend - Pros mentioned:Temperature control
Excellent product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Ember cups! They keep coffee at perfect temperature for about two hours. No more microwaving my coffee!
I would recommend this to a friend - Pros mentioned:Temperature control
“Piping Hot Ember Cup!”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“I like my Coffee HOT!” I purchased this Ember 14 oz coffee cup fro Best Buy after seeing my Daughter-in-Laws’ at her house the other day. She told me that her every drink was “Piping Hot!” I was SOLD! Get yerself One!
I would recommend this to a friend - Cons mentioned:Charging
FIRE/ELECTRICAL HAZARD
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug is an electrical/fire hazard. Be warned and do not leave charging around papers or other flammable items. I ran into two issues with this mug. 1) Electrical contacts on the coaster broke and would not charge the mug. Ember replaced it under warranty, good job ember. 2) Mug and coaster overheated and burnt holes into the coaster and corroded the mug charging contact overnight. Luckily nothing caught fire but it is definitely a real electrical/fire hazard! Ember does not cover this under warranty so be warned. They tried to make me pay over $100 for an “out of warranty” replacement mug. Thanks but no thank you. My mug is less than a year old. (See photos for electrical burn holes on coaster and corrosion on bottom of mug.
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Perfect Temperature Beverages
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug keeps your drinks your perfect temperature. No more cold coffee or tea while you are using this. The app is not the greatest experience but the cup is amazing.
I would recommend this to a friend - Pros mentioned:Temperature control
Perfect Temperature Beverages
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug keeps your drinks your perfect temperature. No more cold coffee or tea while you are using this. The app is not the greatest experience but the cup is amazing.
I would recommend this to a friend - Pros mentioned:Temperature control
ADHD approved
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yay no more cold coffee! ADHD approved- I hated that my coffee always got cold! Now I’m good!
I would recommend this to a friend - Pros mentioned:Temperature control
Good mug
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! We've had this mug for about 2 weeks now and have used it many times. Drinking coffee throughout the morning is much better!
I would recommend this to a friend - Pros mentioned:Temperature control
Perfect Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the perfect gift for the coffee drinker I know that works from home. It serves its purpose.
I would recommend this to a friend - Pros mentioned:Temperature control
AMAZING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints amazing item! If youre debating just buy it. Very useful for tea and coffee!
I would recommend this to a friend - Cons mentioned:App
BUYER BEWARE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE!!! 1st off: Will the mug keep your liquid warm/hot? - YES. 2nd: Can you adjust the temp to get your desired temp? - MAYBE? The point of having this mug is to be able to keep your liquid at a optimal temp for your use and this doesn't do that very well at all! The problem is the app not connecting to the mug no matter what you do. I have an Android phone - OnePlus 8T. The troubleshooting on the ember page walks you through turning off your Bluetooth and the app which neither helps or solves the issue. I will say the app installed onto my phone and worked the 1st time I tried it yesterday. This is day 2 and the app is not doing any thing except telling me it can't find my mug. I'm not going to try to uninstall/reinstall since that goes against the point of having convenience of the mug and app. The mug will continue to keep your liquid hot although there's no way to find out what temp it's being held at since the app doesn't work. I'm on the latest version of the app 3.4.1 and I'd recommend reading the Play Store reviews about this app since it's the MAIN FEATURE of having the mug. I want a refund and I'm telling all of my friends to stay away from this... I was going to buy the travel mug for a friend until this experience.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi DblArhRah, thanks for leaving a review and sharing this feedback. We're so sorry to hear about the experience you've had with your Ember! As it turns out, the Ember is not currently compatible with the One Plus 8T, which may explain the connectivity issues. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at [email protected] - we'd be happy to help!
- Pros mentioned:Temperature control
Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to purchase a 2nd one! Highly recommend! Going to wait when its back on sale
I would recommend this to a friend Game changer for coffee lovers.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Ember mug! Its a game changer, as my coffee stays hot all day if I leave it on my coaster. I also got a lid for it, not overly impressed by Ember's official lid, it isn't leak proof but it does extend the time the battery lasts.
I would recommend this to a friend- Pros mentioned:Temperature control
Great cup, too pricey.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it says it does, the price is too high, but no other cup works lime this.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi calrey, thanks for sharing this! We're glad to hear you've been enjoying your Ember and appreciate your feedback about price as we continue to improve - if you have any questions or concerns, please let us know!
