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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2300 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,300 reviews
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Mom loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mother for Christmas. She has literally used it everyday day since for her tea or hot chocolate. Mug always keeps it hot for her throughout the entire day. She hasn't used the app features yet but is satisfied with the default temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember is a winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ember is great. No more cold coffee....no more microwave reheating.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    keeps coffee at my desired temperature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    default temperature is 135 degrees. With the app, I upped temperature to 140 degrees. coffee is more enjoyable at my desired temperature. I did not think 5 degrees would be noticeable, but it is.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug ☕️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ember mug! Coffee and tea stays nice and hot!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Product, Small Annoyance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life seems to be less than anticipated are’s 135 degrees, but as long as you’re using the coaster it’s amazing. Says not to use a metal spoon, as it would damage the ceramic coating... don’t really have a rubber or plastic spoon, so tough to mix in sugar/creme as needed.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Kevin, thanks so much for sharing! We're happy to hear you've been enjoying your Ember so far! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! We appreciate your feedback and will pass this along to our team as we continue to improve! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect Coffee Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase. I normally drink my coffee from a Yeti to keep it warm but on the weekends I enjoying drinking from a mug. Temp control is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great product, with more capacity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two Ember smart mugs and an Ember travel mug, and we love them all. This one has a somewhat larger capacity than the original, which is nice since the bottom contains the battery and does not go as deep as you would think by looking at the cup. Great convenience for keeping your coffee warm.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for Christmas for me and my wife, we both enjoy our coffee to stsy at temp. Wasnt sure if i would enjoy these or not , and to my surprise they reslly do a great job , the app makes it nice to ajust your temp , i would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Makes tea time perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this mug! It keeps my tea at the perfect temperature all afternoon! You can control the temperature you want it set at and it handles it from there! Highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for keeping your coffee hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great. I should have bought a cuo that holds more ounces. It works very well. It would be nice if the battery held out longer. That may be the reason it was on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug really works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ember mug bought four as Vhristmas gifts including mug top.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot to the last drop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift. My wife absolutely loves it. No more microwaving to heat up her coffee. Even after she puts some creamer in her coffee, still hot to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, not having to reheat my tea in the microwave with this mug. Makes for a great gift also. I also love the bold color

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Just what I needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for coffee drinkers! I normally sip on my coffee while enjoying some kind of bread. My biggest annoyance was my coffee getting cold. This is the answer. Keeps my coffee for a warm 142 degrees. You wont regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Gifted to wife

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. We dont need any more mugs for her. She loves it. Chargers great and easy to use. The coffee/tea she warms up is always hot. Always.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family was thrilled with the gift! They said they looked nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a late Christmas present for myself. This mug works great for coffee and tea! Very pleased with how it keeps my beverage hot to the last sip. Works so well that my husband ordered one, too. We each picked a color so we can identify whose mug is whose.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review! We're happy to hear you and your husband have been enjoying both of your Ember Mugs - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Set your desired temperature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised. Keeps the drink at the predetermined temperature.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the hot coffee. Hate the ceramic flaking off.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to start by saying I love these mugs. I love having steaming hot coffee from beginning to end. That being said they have one major caveat. These things break apart inside and they don’t last long. The bottom flakes off. Always stirring the coffee in a different mug before putting it in here and rinsing right away doesn’t seem to help. They make a stainless steel tumbler that’s a thousand times better. We’ve switch to those and have had no issues.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      We are glad to hear how much you've enjoyed your Ember Mug! Sorry to hear you are having an problem with the ceramic coating on your Mug. If you haven't, please reach out to our support team as we'd love to assist you with this issue. Thanks for your feedback! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    For comfort creatures that like their coffee hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like cold coffee! I spent the money to buy this cup, in the copper color, for me and my boyfriend. Even when a repair guy kept talking about whatever, my mind was on my coffee. When he finally left, my coffee was still hot. I was very pleased.

    I would recommend this to a friend