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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2300 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,300 reviews
  • Rated 5 out of 5 stars

    No complaints!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Was initially worried about some of the reviews mentioning difficulties using the app, but so far I’ve experienced no issues. Using the mug without the plate is still recommended though, as the coffee taste seems to alter very slightly after extensive use during a single sitting

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy my new 14-ounce Ember Smart Mug2. I had an initial issue with the coaster (mostly user error) that was resolved quickly by the Ember support folks. You don't think you need this, but once you get it, you won't know how you got along without it... Highly recommended!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far and our CX was able to help! If you have any additional questions, please feel free to reach back out. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! It keeps my coffee warm as expected and I don’t have to use the microwave for this anymore

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Wife approved!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife said it’s the best thing ever! She takes a while to enjoy her tea and it is great. It’s not meant for someone who could finish their drink in under an hour. If that is you, save the money!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ron Holmes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought two of these now and they work well. If you give to someone that uses the microwave to heat their coffee hide or unplug it. They will quickly burn the circuits and no longer work.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great... but is it worth it?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was randomly chosen for my wife who needs her coffee to stay hot or she will heat it up every three minutes, and it bugs me. This product is pricy, but it works well and has kept us happy since.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like hot coffee then Ember is the way to keep it hot. Totally recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changed morning coffee. No need to freshen aka warmup your cup because Ember keeps your coffee warm to the last drop.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Worth it if you nurse your coffee vs gulping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats microwaving a cup of coffee multiple times and a better experience than drinking from a thermos-style mug. I highly recommend getting a lid as well

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Heated Mug

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cups are amazing, we have 3 of them, keeps your coffee or tea warm up to an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    There’s a science to the perfect cup of coffee…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    …and Ember Mug definitely helps your chances at achieving it. Temperature regulation of your favorite hot beverage is a game-changer. And for those who pay a little extra for appealing, sleazy, understated aesthetic, this mug is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember stainless steel 12oz programable coffee mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it about 2 weeks, app shows brew/pour yemp,then gets it i feel comfortable drinking coffee(135-137•) Would recommend this product.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love the mug, wish the battery lasted longer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Ember in the household. Love them, and rarely use other mugs now. Just wish the battery lasted longer somehow. Also wish it was easier to pair mugs to multiple smartphone devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Steve’s Copper Ember Mug Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is the best. I live the color and use it daily. The ease of setup and extended battery life compared to my early generation mug provides me with warm coffee every morning. Great mug.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Fabulous Essential for Avid Coffee Drinker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know how I survived without this! No longer am I tied to the microwave. Greatest invention ever! I do recommend this larger mug because it allows more choice. I am getting more for gifts, but waiting for the same sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    One of the beat things i ever bought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia is the best thing ever. Keeps my coffee at the perfect temperature until i finish. I recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the slow coffee drinker too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second mug purchased after the first one's charger died. Really enjoy this product throughout the day! Easy to clean as well.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome Buy. Must have for work from home people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug is just awesome. I got it for my wife who used to go and heat her coffee in the microwave like 3-4 times a day. After this mug she is able to drink hot coffee right from her chair. I think while working from home, this is really a great product to buy.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Phoenix221, thanks for taking the time to leave a review! We're glad to hear your wife has been enjoying her Ember so far and no longer needs to reheat her coffee, especially while working from home - thank you both for your support! Ember

  • Rated 5 out of 5 stars

    Daily driver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put getting one of these off for awhile. That was time wasted. I have an entire cabinet of coffee mugs that have remained untouched for months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ember rechargeable mug

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember chargeable coffee mug is a phenomenal product. It’s easy to clean, easy to use and works great! I love it! It is a must for s as my coffee or hot tea drinker!

    I would recommend this to a friend