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Customer reviews

Rating 4.5 out of 5 stars with 2300 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,300 reviews
  • Rated 5 out of 5 stars

    Cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this buy!! Excellent gift recommendation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product amazong featuresworks great! Love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ember Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really keeps my coffee hot! And it has features in the app for adjusting the temperature. Love it.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Ember

  • Rated 5 out of 5 stars

    ❤️ Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really really been impressed with the cost savings and speed of delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee warm for at least 80 minutes which is more time from what I need.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    I won't buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is best but the item is not. It loses charge fast and when put back in the charging coaster with coffee... the coffee changes flavor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A great birthday gift!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this purchase for a birthday present for mu husband and he love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for any coffee lover! Good quality product. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ember Coffee Cup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Husband bought and uses it all the time!!! I just might have to get me one!!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Debbie, thank you for leaving a review! We're happy to hear your husband has been enjoying his Ember and we hope you get one for yourself as well - we appreciate both of your support! Ember

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it! Great gift for people who work at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps your coffee hot !

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one as a gift for my dad and he uses it a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this mug and delivery was great thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Looks nice and operates perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas Gift idea for stay @ home workers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great Christmas gift. Will come in very handy working from home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift idea. Would recommend highly! We like this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift and it was a great purchase. She uses it every day. Loves if

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. The battery is good also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The cup experience for coffee lovers.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My perfect side companion for when I’m in my office

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Mug

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new mug so much I purchased several at Christmas for gifts.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Broken garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted a couple months. Doesn't hold a charge anymore. Now its just an over priced regular mug.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      We are so sorry to hear you are having an issue with your Ember Mug! We'd love to learn more so that we can help get you back up and running. If you haven't, please reach out to our support team so that we can assist. We look forward to hearing from you! Ember