Customer Ratings & Reviews
- Model:
- CM191402US
- SKU:
- 6427209
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
Ember Blue Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and good service all around for me..
I would recommend this to a friendCool!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great idea. It’s just too bad my wife didn’t want it.
I would recommend this to a friendAmazing product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my gf who loves hot beverages! Made her very happy!
I would recommend this to a friendWonderful invention
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lived with cold coffee and microwaving, this has been amazing!
I would recommend this to a friendcup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a gift for my mother who drinks a lot of tea. she seems to enjoy it
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jls1, thanks for sharing this! We're happy to hear you gifted your mother an Ember and she's been loving it so far - thank you both for your support!
Good mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes a great gift for the ones that always leave the drinks old.
I would recommend this to a friendOn the go lifestyle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great. I love using this on the go. Great for a fast lifestyle
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Atia, thanks for sharing this with us! We're happy to hear you've been enjoying your Ember Mug so far - if you have any questions or concerns, please let us know!
Does not have durability issues like White version
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have mug. Works great. Don’t buy the white - it scratches and stains easily.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Redhat, thank you for leaving another review! We're glad to hear you've been enjoying your black 14oz Ember Mug and appreciate the feedback regarding the coating on our white mugs - we can certainly pass this on to our team for future improvements! If you have any additional questions or concerns, please let us know.
Keep it hot
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee lovers dream mug. It’s obviously not a necessary item, but an indulgence.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi TSRix, thanks for sharing this! We're happy to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know!
14oz doesn't hold 14oz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed that the 14oz mug doesn't hold 14oz of liquid. Only holds 12 oz. I feel that is false advertising but apparently that's standard for Ember mugs according to customer service. They will give me store credit but just wanted to say, 14 oz doesn't hold 14 oz.
No, I would not recommend this to a friendA cool idea!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a birthday gift, person was very pleased! A great idea!
I would recommend this to a friendPerfect appliance for the purpose, works as advert
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect appliance for the purpose, works as advertised.
I would recommend this to a friendGreat Cup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift and the recipient really loves it!
I would recommend this to a friendVery nice, but expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice mug, and this one is steel, but pretty expensive
I would recommend this to a friendGreat cup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but app sucks ...fix it!!!!! App will not work right wont update
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Bemo, thanks for sharing this. We're sorry to hear about the experience you had with the firmware update and appreciate the feedback. We do want to assure you that the mug is functional without connection to the device and without the update, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
- Cons mentioned:Connectivity
Won't stay connected
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get it to stay connected to the app therefore I hardly get to use it. Was nice while it worked but unfortunately warranty is expired.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thank you for this feedback! We are happy to share the mug can heat without connection to the app. Without pairing, the mug is set to a default temp of 135°F. Once you pour in hot liquid, the Ember will pulse white as it works to the set temp and turn solid white when your preferred temp has been reached.
With that said, we'd be happy to help pair your Ember! Please feel free to reach out to our support team at support@ember.com so we can further assist you!
It’s great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for coffee and tea, no complaints here.
I would recommend this to a friendDon’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy it. I don’t recommend. It’s not maintains the heat
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Mug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing mug. I need to buy more for everyone in the family.
I would recommend this to a friendGREAT , NEED ONE MY SELF
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME, THE PERSON I GIFTED THE SMART CUP LOVES IT
I would recommend this to a friend