Customer Ratings & Reviews
- Model:
- CM191008US
- |
- SKU:
- 6471974
Customer reviews
Rating 4.5 out of 5 stars with 1444 reviews
(1,444 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the temperature control feature as it allows them to set and maintain their preferred drinking temperature, ensuring their beverages stay hot for an extended period. They appreciate its user-friendly design, easy cleaning, and the variety of colors available. However, some customers have concerns about the battery life, size, and price of the mug, as well as the requirement of using an app to adjust the temperature.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App
Rated 1 out of 5 stars
Amazing device with fatal flaw
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mug itself has been fantastic. A self-heating coffee cup, the future is here! The app and bluetooth connection can be a bit fiddly but when it works its a dream. After having this mug for under a year and a half having exclusively hand washed it, the inside of the mug is flaking off. Just a few months out of warranty and it's unusable in this state unless I would want to inevitably drink whatever material it's coated with. I've reached out to their support team and am waiting to hear back but in any case I would encourage researching the coating flaking issue online if you're considering anything from this line.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
No, I would not recommend this to a friend Rated 4 out of 5 stars
Great but slighty small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technology is phenomenal it does what it claims however the cup is slightly too small at filling completely at the 7.76oz nespresso pod I use. I am unable to add creamer without fear of spilling.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friend- Cons mentioned:Price
Rated 1 out of 5 stars
honestly I wouldn't use this if it were free
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan. $100 for a mug that is not dishwashable, cost 20x more than a $5 one, and make it feel like you basically only have 1 mug you want to use... just so that your coffee stays warm for like 30 minutes longer. you can even get a heated coaster for like 1/4th of the price on amazon, and it would work with ANY mug instead of only one, which you have to repeatedly handwash.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Copper
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with your Ember and would love to help get it up and running! Please reach out to us on our Ember Support site so we can learn more!
Rated 5 out of 5 stars
HOT!!!!!! (In a good way)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is wonderful for morning coffees - if you have an outlet near a side table the dock is great to have handy and not an eyesore. Only thing I'd say is opt for the 14oz if you're a heavy coffee drinker.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friend- Pros mentioned:Gift
Rated 5 out of 5 stars
This ember mug is FIRE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this cup. Such a thoughtful gift from my daughter. I use it everyday.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friend - Cons mentioned:Battery life
Rated 3 out of 5 stars
Charge doesn’t last long.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The charge doesn’t last very long. I like It, for about 1 1/2 hours. For $100+, I’d expect 3 hours or longer off the charger.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
No, I would not recommend this to a friend - Cons mentioned:Price
Rated 5 out of 5 stars
Best cup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love the price is pretty high but I use this cup everyday
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Copper
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been loving your Ember and appreciate your feedback about price as we continue to improve - if you have any other questions or concerns, please let us know!
- Pros mentioned:Keeps warm
Rated 5 out of 5 stars
Ember ceramic temperature control Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ember Mug not only keeps my coffee hot, it ensures every sip will be the same temperature as the last. (Until you get to the bottom
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Stainless Steel
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Saba, thanks for sharing this! We're glad to hear you've been enjoying your perfect temperature in Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know!
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, thought I wouldn’t care for it but wow I’m hooked great to have coffee an not have to run to microwave to reheat when you get busy.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - White
I would recommend this to a friendRated 5 out of 5 stars
Amazing Cup
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee cup ever! This is the best coffee cup that I have ever had!! I will never go back to cold coffee again!
I would recommend this to a friendRated 1 out of 5 stars
A Smart Mug Made Dumb By Broken Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ember Temperature Control Smart Mug officially gets my award for Worst Product I Bought In 2021. First, let's talk design. The power button for the mug is on the bottom. Surely someone in the design process said, "isn't it a bad idea to put the power button of a mug on the BOTTOM?" Here's why that's a problem. My mug will randomly disconnect from the app and power off the mug. The only way to get it to reconnect is to hold the power button down to enter pairing mode. This is pretty tricky to do when it is already full of hot coffee. But okay, power button on the bottom for the sake a clean design. Sure. I get it. Everyone wants to be Apple. Take a look at my screenshots from just this morning. The mug attempted to update itself for the 4th morning in a row since I began using it last week. Sometimes it says the update is completed, but still it tries to update again the next morning. This morning it decided to disconnect while updating. What's really annoying is I have no way of knowing if the mug firmware is up-to-date or not because the app doesn't allow you take a proverbial "look under the hood." There's no deeper settings or device information to look at. It's either connected or it might as well not exist. Each morning it shows the mug in the app, but refuses to connect unless I select the "pair new device" button at the bottom. My experience with this mug, so far, has been an endless loop of bluetooth disconnection, failed updates and even app level errors (see my third image featuring "uncaughtException111," which is a deep level Java virtual machine function in the Android environment.) This is just good old fashioned broken software. Lovely. Folks, consumer electronics that are dependent on smartphone apps can only be as good as their smartphone apps. I'm guessing my mug is having problems because my Samsung Note 20 was just updated to Android 12. I'm also guessing that the folks at Ember haven't had a chance to check compatibility with Android 12 as it was just released in October 2021 and only just now for my specific device on my specific carrier. And that's okay, I get it. I've worked in software. QA testing takes time. There's a lot of phones, running a lot of different operating systems. But why, for the love of all electronics, didn't you just add some redundant controls somewhere on the mug or base? The idea is GREAT. A self-heating mug. Love it. But don't lock controls behind an app that you're responsible for keeping updated with the latest and greatest in smartphones. All you had to do was add a couple buttons to the charging base. A POWER button, a button for TEA and a button for COFFEE. That's it, three small buttons on the charging base that can control if it's on and two preset temperatures. No need to even get a phone involved unless you just really want a specific temp. Seems pretty logical to me, but what do I know? I'm no genius, but I'm pretty sure I'm smarter than this "smart" mug.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - White
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at support@ember.com - we'd be happy to help!
Rated 5 out of 5 stars
Your mom will love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for mom for Mother's Day. She loves it! She loves coffee! Worth it!
This review is from Ember - Temperature Control Smart Mug² - 10 oz - White
I would recommend this to a friendRated 5 out of 5 stars
Coffee fanatic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve ever made as a daily coffee drinker!!! I love my Ember mug. It was given to me as a Christmas gift. I am very happy with it and I use it daily.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Copper
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember Mug so far and have been using it daily - if you have any questions or concerns, please let us know!
- Cons mentioned:Size
Rated 2 out of 5 stars
It's true, don't get white and go for the larger s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this mug but after one month of using it, the bottom of the mug started to have a brown scratched up stain. After reading the reviews, I was so paranoid and never used a coffee stirer in it, I washed it by hand without a sponge or anything abrasive, and "babied" it like a delicate flower. Unfortunately, the stain appeared within a month of using it daily. Also, the cup is fairly small so if you drink lattes in the morning, I'd recommend going for a larger size. Overall, I really like the mug, just wish I picked a different color.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - White
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Gina, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember Mug so far and appreciate the feedback in regard to the coating - we'd be happy to share this with our team! For best care and maintenance, we would recommend using a wooden spoon, or plastic/silicone utensils, if stirring and continuing to hand-wash using mild dish soap and a soft cloth. If you have any additional questions or concerns, please reach out to us at support@ember.com!
Rated 5 out of 5 stars
Good buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves the product. It’s durable and we have not had any issues with it thus far. I am a slow coffee drinker so it occasionally comes in handy when my wife is not using it.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Copper
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Wijacobs86, thanks for sharing this! We're happy to hear you and your wife have both been enjoying the Ember and are able to take your time drinking your perfect temp in your mug - we appreciate both of your support!
Rated 5 out of 5 stars
My favorite
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, so far my favorite cup. It works very well.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - White
I would recommend this to a friendRated 5 out of 5 stars
The best mug ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug’s quality and heating system is exceptional
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Copper
I would recommend this to a friendRated 4 out of 5 stars
Good value!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and keeps drinks warm! Definitely recommend!
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friend- Pros mentioned:Temperature control
Rated 5 out of 5 stars
Great mug, does the job at
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mug keeps coffee hot as advertised, easy to pair with phone to customize heat settings, comfortable to hold and drink from, I’m purchasing another one for my mother. Highly recommend.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friend Rated 5 out of 5 stars
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Having consistently hot coffee is way undervalued.
This review is from Ember - Temperature Control Smart Mug² - 10 oz - Black
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Hanton, thanks for sharing this with us! We're glad to hear you've been enjoying coffee at your perfect temperature in your Ember Mug - if you have any questions or concerns, please let us know!