Customer Ratings & Reviews
- Model:
- TM191200US
- SKU:
- 6367432
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent temperature control and ease of use of the Temperature Control Smart Travel Mug 2 - 12 oz. Many appreciate the sleek design and helpful app functionality, although some users experienced issues with the lid and reported that the battery life could be improved. The price and smaller-than-desired capacity were also recurring points of feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Size
Coffee mug
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an OK product. Doesn’t hold as much coffee and cream as I would like.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Dbspine, thanks for leaving a review! We hope you can still enjoy your Travel Mug and appreciate the feedback about size - we will pass this along to our team as we continue to improve! If you have any other questions or concerns, please let us know.
She loves it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend is an avid coffee drinker and bought this for her. She is very happy with it.
No, I would not recommend this to a friendIt’s a gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the box arrived undamaged. Hopefully the person likes it.
I would recommend this to a friend- Cons mentioned:Battery life
Not worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Mug worked great for 14 months. After this period of time the mug will not accept a full charge and has become useless. I paid $169.99 for the mug which figures out to be about $12 a month for warm coffee. In the future I'll just use an insulated mug and save some $$$$.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're so sorry to hear about the experience you've had with your mug. If you're still experiencing issues, we would love to help get it back up and running so please reach out to us at support@ember.com so we can help!
- Cons mentioned:Battery life
Need battery improvement for this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is really really short. Otherwise will give 5 stars
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Anne, thanks for leaving a review! We hope you can still enjoy your Travel Mug! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at support@ember.com so we can help!
Bf loves it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my BF as a birthday gift. He works at his computer a lot and was complaining about having to reheat his coffee all the time. He loves it haha.
I would recommend this to a friendVery good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my drink nice and warm, since its been snowing alot i use this daily & the battery lasts about 4 hours depending on what settings you have
I would recommend this to a friendGreat travel mug!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great option to keep coffee hot. Really like the travel mug form. Only drawback is that it is too tall for the Keurig (or the Keurig is too short for most travel mugs) so we have to brew into another cup.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi BAnt, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Travel Mug and appreciate your feedback in regards to the height of the mug - we're happy to share this with our team as we continue to improve! If you have any questions or concerns, please let us know.
- Cons mentioned:Lid
Defective Lid - Read Forums. Ember Slow to Replace
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged Christmas gifts later than usual due to COVID, so already past BB return policy when exchanged gifts. The lid worked for about a week before failing. It has a type of push-on, push-off button that allows you to drink while keeping the lid on but it has a very high failure rate due to poor engineering - just do a quick search & you will find the problem is well documented... Ember wants me to take a picture of it before sending another lid. I gave it as a gift, so this is becoming a huge hassle. Ember knows the lid is a bad design, yet I have to jump through hoops to prove the one I bought is bad. BB should stop selling Ember products. They are making BB look bad...
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience you had so far. At your earliest convenience, please feel free to reach out to us at support@ember.com - we are happy to help you out further!
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best gift ever. I love it, the only con is still doesn't connect to the app but unlike the mug you dont need the app abd it does last 3hrs.
I would recommend this to a friendGreat for all day coffee drinkers!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Love the ability to program to whatever temperatures I desire!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Peanut, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback as we continue to improve - if you have any questions or concerns, please let us know!
Really useful for coffee lovers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really useful for coffee lovers. Helps that it has its own battery.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Shaz, thanks for leaving a review! We're happy to hear you've been enjoying your Travel Mug so far - if you have any questions or concerns, please let us know!
Slow coffee drinker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife for Christmas and she loves it. She likes to sip her coffee slowly over a longer period of time than I do. I drink two cups to her one, so this Ember cup is perfect for her.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear your wife has been enjoying her perfect temperature with her Ember - if you have any questions or concerns, please let us know!
Worth it, but refill often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than it use to be, but it’s still not much coffee.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi jtctexas19, thanks for leaving a review! We're glad to hear you've been enjoying your new Ember and appreciate your feedback about size as we continue to improve - if you have any questions or concerns, please let us know!
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for tech-challenged mom. She said she likes it.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review here! We're glad to hear your mom has been enjoying her Travel Mug so far - if you have any questions or concerns, please let us know!
Ember Travel Mug2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Ember Travel Mug and this battery life far superior in the sense of much longer battery life.
I would recommend this to a friend- Cons mentioned:Size
waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the money, I bought it has a christmas present for my husband and he is a truck driver. It does not work out for him and the cup is soooo small. not for a coffee drinker
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you so much for writing a review! We appreciate your feedback and will pass this along to our team as we continue to improve!
Ember Mug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife looooveee it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Jfkn3, thanks for sharing this with us! We're happy to hear your wife has been loving her Ember - we appreciate both of your support!
- Cons mentioned:Battery life
Get a thermos instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look I know you want to buy this cool coffee thing…but don’t. The battery on this thing barely lasts an hour. I fill up my coffee cup and bought the car charger for it as well but I have also got in the habit of taking a thermos of coffee to supplement the cup. Literally the coffee is always hotter coming from the thermos than the ember cup. By the time I get to this small thermos of coffee, the ember is always dead.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Cjsinger, thanks for leaving a review here. We are sorry to hear about the experience you've had with your Ember! While the Travel Mug has an expected battery life of up to 3 hours, this does depend on a number of different factors, so if you feel your battery is draining faster than normal, please feel free to email support@ember.com so we can help!
Water must be temp you want to keep it at low batt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly what i was looking for but im trying it out. I can't get it to synchronize woth my phone. And user some features of it, but im giving it a try. Thanks best buy for always being understanding when products aren't all they are cracked up to be.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!