Customer Ratings & Reviews
- Model:
- TM191200US
- SKU:
- 6367432
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the excellent temperature control and ease of use of the Temperature Control Smart Travel Mug 2 - 12 oz. Many appreciate the sleek design and helpful app functionality, although some users experienced issues with the lid and reported that the battery life could be improved. The price and smaller-than-desired capacity were also recurring points of feedback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Ember travel mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my drink warm and love the color. Took some time to get used to the app but syncing was smooth.
I would recommend this to a friend Great…then ehhhh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For first few months 8 It was doing really great. Love live it. Then it started malfunctioning. Won’t even heat up my coffee anymore. :(
I would recommend this to a friend- Cons mentioned:Battery life
Okay but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cup is nice quality. Just doesn’t hold a charge less then 2 hrs worth
No, I would not recommend this to a friend Father’s Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for father’s day and he absolutely loved it! He uses it every day for work. I plan on getting him the car charger because he does have a pretty long commute for work.
I would recommend this to a friend- Pros mentioned:Ease of use, Temperature control
Great for commuting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great travel version of the ember mug. Keeps beverages at a consistent temperature while traveling-- good for long commutes!
I would recommend this to a friend - Cons mentioned:Battery life
Poor battery
Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had the travel mug for 2 days and I am not impressed with the battery life. I drink black coffee from a Bosch expresso machine and the battery might last an hour. I other tidbit they fail to mention is it takes for ever to charge. I might have a defective battery but..... I email customer service and they responded quickly on my initial inquiry but have yet to hear from them after giving them the details they requested. If you drink coffee with cream and sugar it may really drain the battery in no time. I will be returning it.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi MrMiller, thanks for leaving a review! We are sorry to hear that you are experiencing this with your Ember and for the delay. The battery life does depend on a number of different factors and charging from a depleted battery can take between 3-4 hours, but if you feel your battery is draining faster than normal or have any other concerns, please feel free to email support@ember.com once more so we can learn more and help troubleshoot!
- Cons mentioned:Battery life
Terrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when purchasing as I've been completely unable to obtain customer service. I purchased an Ember from Best Buy as a gift and unfortunately it wasn't opened within the return window. The battery life was terrible and the product would not heat up water to drinking temperature before the battery ran out, and even when pouring burning boiling water in the mug (the battery ran out in under an hour (heating shouldn't even have been required for much of that time). 12 emails later spanning months (each response takes over a week) and they have not offered me the ability to ship the product in for repairs despite numerous requests. I have also been unable to contact a supervisor. There does seem to be a phone number to call for support (I've asked in my emails). I'm getting ready to throw this out without it being ever properly used and the company has only wasted my time running in circles, repeating tests, and not honoring any warranty obligations. Also for a quality note, this mug does not keep liquid warm without the battery functioning so I'm much better off using a contigo or other double walled non electronic device.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi JEQ1, thank you for taking the time to leave a review and sharing this with us. We do sincerely apologize for the experience you've had so far and appreciate this feedback - we'd be happy to share this with our team as we continue to improve! After looking into this further, it looks like our CX team has been in touch via e-mail and have helped with a replacement, but if you experience any issues with your new mug, please reach out to us at support@ember.com so we can help!
- Cons mentioned:Battery life
To pricey for it to not last longer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn’t last long need to recharge in an hour or less
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page on ember.com so we can help!
Outstanding product !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding product and was a good price .
I would recommend this to a friendKeeps coffee WARM not HOT!!!❄
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful craftsmanship, and design. I enjoy my coffee over 200 degrees (normal temp when coffee is served), the EMBER cup will only keep your beverage at no more than 145 degrees. You also have to fill the EMBER mug with already hot liquid, it cannot reheat what is in your cup. Hopefully EMBER can rectify these issues, and I will gladly repurchase!!!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for taking the time to write a review and providing valuable feedback. We're always looking to grow and improve so if you have any other concerns, please reach out to us on our Ember Support site so we can learn more!
- Cons mentioned:Lid
Total junk because of the lid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mug and electronics are great. The lid SUCKS. 3 lids have broken due to a terrible design. There is a thin plastic disk that breaks so the lid will not stay open. Everything else was great. Now a working mug is going in the trash.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi CraigS, thank you so much for taking the time to leave a review! We're so sorry to hear about the experience you've had with the lids on your Travel Mug. We appreciate the feedback and would love to get you back to enjoying your Ember - please reach out to us at support@ember.com so we can help!
Works Great until Warranty runs out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these...both of them died right after the warranty expired. Very disappointing quality and workmanship....especially for the high price I paid!
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review! We're so sorry to hear about the experience you've had with your mugs. If you're still experiencing issues, we would love to help get it back up and running so please reach out to us at support@ember.com or via Facebook Messenger so we can help!
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought several products from this company, and every one has eventually failed. With this mug, it stopped working the second time I tried to use it. Do not give these people your money.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank for taking the time to leave a review here. We are sorry to hear about the experience you had. At your earliest convenience please feel free to reach out to us at [email protected] so we can further troubleshoot the issue and get this fixed. We are happy to help you out!