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Customer Ratings & Reviews

Your price for this item is $562.99
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The comparable value price is $749.99

Customer reviews

Rating 4.2 out of 5 stars with 669 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the Envy x360 2-in-1 laptop for its touch screen capabilities, affordable price, user-friendly interface, and impressive performance. While some users have concerns about battery life, fan noise, overheating, and limited storage, many find that the pros outweigh the cons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 669 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer had so many cool features I haven’t even used them all yet! The touch screen is easy. The processor is fast and it has memory for days. The only thing missing is a dvd drive for movies.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price, touchscreen. I have enjoyed this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Perfect for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I had recently gotten my son an Envy. I love the back lit keyboard and touchscreen. My only complaint is that the screen times out if I let it sit and I use it to sketch. I'm sure this is something that can probably be fixed in settings. Set up was a breeze and love it's versatility.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fast and Pretty but has issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro; Very fast for a mid price laptop. Even faster when you swap the haRd drive for an ssd. The ac wave 2 WiFi works great Con; Screen has a ton of light bleed Absolutely no support from AMD as of yet for drivers and it uses an older buggy video driver comes with 2 4gb ddr4 ram.sticks instead of 1 8 making ram upgrades more costly. If/when AMD and or HP work out the driver issues of freezing up and restarting under high gpu load this will.be and 4 star machine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for multi tasking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has already shown how effective it is going to be once I get started doing insurance contracts. It is fast and I am able to do my spread sheets effectively. I love that if needed I can make it into a tablet and draw or sign documents with my finger or stylus. It is a very professional looking laptop and I am more than happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between getting this laptop and a MacBook Air. I am happy with my purchase! I would definitely buy this product again. It is fast, the set up was easy, it has enough memory for what I need it for, the speakers sound very good for being a laptop. I have yet to get a stylus to try Windows ink but it does convert to tablet mode easily. The only thing I wish it had that MacBook offers is free messaging to be able to text a cell phone free, like apples imessage to message other Apple products, so I could easily message my loved ones while using it with out having to reach for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on sale. The laptop is fast. It boots up quickly even though it does not have a SSD. Screen is great and works great with the bamboo pen.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop quickly as mine had been stolen. This replacement is pretty good. The downsides I see are that the keyboard does not light up and the battery life is shorter than I had anticipated. Also, I seem to have more typo's because the keys are very flat. I think this will resolve itself over time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this laptop. The processor and ram work extremely fast. The only short coming is the hard drive. I highly recommend adding a m.2 drive as the boot drive. After that everything is blazing fast. The ink pen function is amazing. Really opens up a ton of creative opportunities.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great computer which can also be used as a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer so far. I’ve never owned a touch screen labtop which means I’ve definitely not owned one that can be used as a tablet. I like how it has a number keys on the side and the keys can also light up. It is a littke heavy which I like because it shows me it’s durable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This Laptop Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been shopping got laptops to run the software I've purchased as well as to handle some of the tasks that I do for the church I am a Pastor of. It's not too heavy. The battery seems to last about 7 full hours without a fan cooling it and about 4 hours with one attached. I like the performance of it and the speed of the processor, and it has enough usb ports for what I need. It found my printer and set it up immediately. I also waited a few weeks and watched for sales at Best Buy. I am not disappointed with anything.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Gift for myself!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old HP laptop was starting to act up a bit, so since it was several years old, I decided to purchase a new one. I love the HP brand so that was my first choice when shopping. After looking at the selections, I went with the HP Envy x360. It had everything I was looking for - memory, hard drive size, touch screen. Even had Windows Ink which I had never used before. Had Geek Squad do the initial set-up and they got it done quickly! I'm very happy with my choice and with the service received from Best Buy personnel!!

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to make a purchase pretty unexpectedly/quickly but am so far satisfied with this product. My only real 'complaint' thus far is the loud fan that seems to constantly run, causing it to sometimes freeze (will be getting it looked at). Otherwise it's a decent computer formy needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the look and feel. Nice touchscreen and keyboard. Glass screen broke in my laptop bag after a small drop and shortly after stopped working all together so not very durable but if you are careful you won't be dissappointed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the lighted keyboard and the fact it has so much memory, its light weight and slim.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Tablet and Laptop Together Nicely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't a bad laptop for the price. The build quality is good and the ability to use it as a tablet and laptop all in one is a good steal for 749.99 us dollars. I hope this laptop lasts me at least three years. LOL If not then this review is out the door lol

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice sleek laptop. Solid Value Ryzen 2 in 1.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop looks very nice. Sleek and high quality. Runs good. No issues so far. My girlfriends son is quite happy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great Laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I was looking for in a 2 in 1. The touchscreen can be a bit unresponsive until you fix the sensitivity (which took me longer than I want to admit, no including the update time), which is why I only gave it 4 stars. But at this price, you can't go wrong!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop. Love the touch feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. She uses it for work and it does everything it's supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad i bought this computer. i bought it for $649.99, but disappointed they didn't have it in stock. I had to order it. i picked it up, got an email for deal of the day and it was for $599.99 and i got $53.00 back and this was even a better deal. i always wanted a laptop with the screen that can fold back, and this has that.I never thought i would be buying a pc without a cd drive, but i bought an external portable one for $25 and I'm glad i did

    I would recommend this to a friend
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