Customer Ratings & Reviews

Great printer, easy to install both cellphones and PC. The quality of the print is very good!

Good and efficient printer. Regular print quality not met my expectations. High quality printing good but slow. But overall I like it

Bought and converted to a sublimation printer. Love it no problems

The best printer ever. My printed designs comes out beautifully!

Excellent! Ink prints high volume, and clear. Scanning function is perfect! Great copies too. I love the idea of not wasting ink cartridges too! Wireless feature is great, but beware that if connection is changed you must change printer to new wireless network. If no change, no problem! I do highly recommend, actually I have been the influence of six purchases of this unit. Where is my commission?! Lol, yeah, right!

I'm writing to share the most frustrating and ridiculous experience I had at the Best Buy Waterford Lake location when I went to exchange my printer model ET-2850 on May 31, 2025. The printer had stopped working and was still under warranty and online support advised me to go to store and exchange the printer. I bought this printer for $236.99 and utilized $130 in reward certificates (RZ18348646973 -$100, RZ18348646942-$30) and rest ($106.99) by credit card. The team leader along with the team members gave me such a hard time and run around for exchange. Everyone gave me different answers, like one person said there are five items in the stock and next person said there is none in the stock. Then I was told we can exchange to any different one and pay the difference if it higher in cost and vice versa. Sales associate processed the transaction and informed afterwards that Best Buy rewards certificates ($130) has been cancelled which was used in the original purchase and cannot be applied towards exchange anymore, as this is the BB policy. I refused to agree to that logic. Salesperson went to get his team leader; they had a discussion for 3 to 4 minutes behind customer service cash register (closed doors) and the team leader then came out with a fabricated story. Even though we were willing to pay the difference in case the new printer was higher price, the team leader very disrespectfully denied to that request . We had even offered to exchange to a one level lower model (ET-2800) since they did not have the original model (ET-2850) in stock, but the team leader did not even allow us to do that for even exchange as well. She very strongly said that the Best Buy reward certificate (value $130) that I had used on my original purchase has been cancelled by her because per their policy the rewards go to waste during an exchange. Everything I was suggesting resolving the situation, she very strongly kept denying and was stuck to the only point that we have already lost our reward certificate worth $130 and there is no alternative left. We asked her to cancel the whole transaction and give back our damaged printer and she told I cannot take my original printer back either. I was not left with any other choice besides leaving the store empty hands, because they cancelled my $130 rewards certificate which I had earned from my previous spendings at Best Buy, they didn’t return my own old printer and I was not informed of any of the following facts before they did the transactions: Reward certificates were cancelled even without telling me and was told this is the BB policy for exchanges I was not allowed to take back my own defective printer (ET-2850) – forcefully acquired by BB I was not allowed to pick even a different printer (as original item was not in stock), even when I was ready to pay a difference. Misinformed us about the reward policy for exchanges – see below the screen shot image001.png I am very much frustrated for unfair treatment I received in the store and trying to understand the reason behind such an act. This is very strange and unacceptable behavior from Best Buy management team leader. If they treat established My Best Buy Total members like this, I cannot imagine the treatment for the standard customers. Team leader was very disrespectful, illogical in front of bunch of other people in the cashier line.

When i got the the store they helped me fairly quick, thank you... thru helped me choose the best printer for ME! with some cool features. Thanks to the best buy team for great service

Just used it once print is vey clear ljust need to understanding what I’m doing

The Eoson eco tank is reliable printer, that has been a workhorse for me. The ink efficiency of the EcoTank is unmatched.

I like the printer but I like more the atención for the people work in Best Buy, they are very professional

This is my 2nd eco tank printer purchase. This is a great printer. Ink lasts so long

This is more than I expected. The customer service was top tier. Then the product is extremely good within its.

Amazing loved the product. Would recommend it to everyone to buy it. Loved the price as well. 10/10

So much better than the old ink cartridge system. Some challenges with AirPrint, but print quality is good.

I like this printer a lot, I can now print pictures with color easier

It was just what I wanted. Was very easy to set up. I like it because you don’t have to refill ink all the time.

Easy to use and very light weight. Recommend for home or office.

Easy to setup and use. Love the ink tanks. Like being able to see the ink levels. Software user friendly.

I was so excited to get a printer that wasn't going to blow through 100's of dollars of ink that I actuallt bought 1 for my home and one for my parent's. Unfortunately we've had so much trouble with these printers. So many errors, paper jammed even when it isn't, constant cleaning and resetting and still it won't print correctly. It misses huge sections of what was supposed to be printed. Now if it were just one printer, Id have thought it was just bad luck but both printers, in 2 seperate locations, are having the same issues. Such a bummer. What a waste.

Amazing printer. Works really well. Easy to set up.