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Customer reviews

Rating 4.6 out of 5 stars with 301 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 301 reviews
  • Rated 5 out of 5 stars

    Our Epson ET-3830 printer

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    Posted .
    Owned for 3 weeks when reviewed.

    The Dearborn store didn't have it, but another store did. It was delivered that afternoon. We're very happy with new printer, and the service I received from the Dearborn store.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Epson EcoTank

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    Posted .
    Owned for 1 week when reviewed.

    Not set up yet. But I always liked Epson printers. Hope I'm going to enjoy it. I will compare the cartridges with the refills.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink, Price

    Rated 4 out of 5 stars

    Great Printer for home or home office

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    Posted .

    The Epson EcoTank ET3830 is perfect for home user or home office user. It prints clear and quickly. It’s packed extremely well. My box was a little dented on one corner, but the printer was unscathed. Included in the box – Quick setup guide, 5 bottles of ink (Black, yellow, cyan, magenta, and blue) and installation CD. The ink included should last up to 2 years according to the Epson EcoTank ET-3830 specifications. Setup was easy. The Epson EcoTank CD can be used for installation or you can download the installation file from the internet if you don’t have a CD/DVD reader. I downloaded the .exe file and installation instructions were easy to follow. During Setup you can decide whether you want to connect through WiFi or USB. I chose WiFi as my printer is in a different room from my laptop. Network wireless connection setup was quick and easy as the Epson EcoTank recognized my router’s IP address in less than a minute. Better and a lot quicker than my previous printers. The Epson EcoTank printer has a 2.4” LCD screen for all the various functions. Unfortunately, it’s not a touch screen so you have to use arrows to navigate through the different functions. The print is also very small and can sometimes be difficult to read. There is plenty of room on the front of the printer for a larger LCD screen. Filling the printer with the included ink is even quicker than changing cartridges. The ink automatically stops when the respective color tank is full. Navigation through the display icons allows you to copy, print, scan, and perform any maintenance functions. The Epson EcoTank ET-3830 does not have a fax. Its functions are only copy/print/scan which is perfect for most users. I don’t have a landline so it’s fine for me. The Epson EcoTank ET-3830 can also be operated through a cell phone app. The Epson Smart Panel app can be downloaded from Google Play or Apple App Store. With the Epson Smart Panel app, you can access all the functions of the printer from print to trouble shooting and everything in between. Printer settings are also available on the Smart Panel app. Connecting the app to the printer is as easy as search and connect. It took me less than a minute to connect the Smart Panel app to my Android Smartphone. The Epson Smart Panel app also allows guests to access the printer by simply scanning a bar code from your phone to the guest’s phone. No password is needed which makes the connection secure. PROS summary – - Exclusive EcoFit ink bottles make filling tanks easy and without any mess - Can print up to 7500 b/w and 6,000 color pages without refilling the tanks. This is approximately equal to 90 single ink cartridges. - Ink can last up to 2 years before having to refill the tanks. - Save money from having to buy separate ink cartridges. - Paper tray can hold up to 250 sheets at one time. - Printer can accept several different sizes, including photo paper and envelopes. - Epson Smart Panel app can access the printer in every way; print, copy, scan, maintenance, etc. CONS summary – - Epson Photo + - windows app can only accept up to 260 characters in the address bar for importing photos. This makes it impossible to import photos in subfolders that result in more than 260 characters. - Epson Photo + windows app also can only open a .etdx extension file, which is a template within the app. It does have several templates to arrange photos but is limited to the number of characters in the address bar. Hopefully Epson will change this in the future with an update to the Epson Photo + app. - The LCD on the Epson EcoTank ET-3830 printer is very small, only 2.4”. There is enough space on the front panel that it could be made bigger for easier viewing. The Epson EcoTank ET-3830 is a very good printer/copier/scanner for the home and/or home office for the fact that it uses ink tanks instead of ink cartridges. Thus, saving you a lot of money on separate cartridges. I do recommend this printer for the savings as well as the clarity of printed matter and photos. As for the Epson Photo + photo app, if you’re more than just a “take a picture and print” type of photographer, I suggest using a different photo app for importing and editing photos. The Epson Photo + app could be an excellent photo app, but Epson needs to allow the opening of ALL picture types (.jpg, .jpeg, etc.). Epson should also tweak the app to allow an unlimited amount of characters in the address bar instead of just 260 characters.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink, Price

    Rated 5 out of 5 stars

    Excellent Printer

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    Excellent printer. I mean, that really does sum it up. Not only does it do a great job printing, but it saves sssooooo much money in ink cartridges. According to Business Insider, printer ink in cartridge format costs considerably more than human blood. How crazy is that? Each ink bottle is the equivalent of 90 ink cartridges. I don't know about you, but I always lamented running low on ink and the thought or dropping $35 to $55 for three or four replacement cartridges. In some cases, it almost made more sense to buy a new printer and just toss the old one. Multiply that by 90 and yeah, that is a LOT of $$$$. On Epson's website, you can buy all 4 replacement cartridges for less than $60 and I'm sure if you shopped wisely, you will find it for less. I'll let you do the math, but yes, that is HUGE savings. While it's hard to tell specific cost savings because everyone uses the printers differently, I do have some experience with the Epson EcoTank platform (picture attached) because I have had the Epson EcoTank 3760. I have had it since July 2020. I ran a diag on it today... since then, I have printed 365 pages of which 99 were in color. As you can see from the picture (ET-3760), the black has barely used 1/4 tank and the 3 color tanks have barely moved. Again, think of the savings. The Epson EcoTank offers a clean app for printing from phone and is simple to set up as a network printer. As mentioned, we have two EcoTank printers on our network and setup and choosing which printer to use is super-easy. Set up was simple, but not particularly quick and I am perfectly OK with that. Each tank took between 2 to 2.5 minutes to fill. Well worth it considering the savings. Connecting to network was a breeze. Tuning the ink jets was also a little time consuming but completely worth it given the savings. We also have a couple printers that offer "subscription" cartridge services and I absolutely attest that this EcoTank environment is much preferred both for convenience and for money savings. End of the day, I RARELY give 5 stars, but for the Epson EcoTank 3830, I am honestly having a hard tome finding faults. Excellent choice. I would (and HAVE) recommend to friends without any hesitation. I end where I started... Excellent printer. **PLEASE NOTE** This product was provided to me at reduced or no charge in exchange for an honest and unbiased review. This review is exactly that, honest and unbiased.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Best printer ever

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    Posted .
    Owned for less than 1 week when reviewed.

    This is my absolute new favorite printer, one of the most sleekest at fastest printers I have ever used. I love how I can just add as much Ink in the chamber at a time as I want. And the picture quality of the pages that print out our superb not to mention the ease of hooking it up to my pre-existing Wi-Fi and computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ink

    Rated 5 out of 5 stars

    Compact, great prints, & ink feature!

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    Posted .
    Owned for 2 weeks when reviewed.

    Love this printer & the ink! I used this printer at the office I worked in. I was amazed at how long the ink lasted and how easy it was to replace. This alone made me purchase for my at home nail salon! Our last printer was a money pit of expired ink or the cartridges just didn’t last.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink, Print quality

    Rated 5 out of 5 stars

    Small Form Factor And Ink Efficient

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    The Epson ET-3830 is a multi-function inject printer with a small form factor. A change from the norm is that this printer doesn’t use ink cartridges. It has tanks inside the printer that you refill. The refills are bottles of ink. Each bottle contains far more ink than the traditional ink cartridge. Filling the internal tanks using the bottles is simple to do. Also, while filling the tanks I didn’t have any mess or leaks from the bottles. This is a nice design by Epson. I should be saving quite a lot compared to traditional ink cartridges. The set of starter bottles of ink that come with the printer are full bottles. When you initially setup the printer, it will fill tubes with some of the ink. After it filled the tubes, I was left with a little over 75% of ink in the tanks. Using the remaining ink from each bottle, the tanks ended up with 100% cyan, magenta, and yellow. The black tank was back up to about 85%. It’s not wasting the ink, it’s just that a portion of it is in the tubes that connect to the print head. The 3830 has a flatbed scanner, but no document feeder. You have the option for duplex printing and this can carry over to duplex printing for documents that you copy. Perform a copy of one side of a page, the printer prints it, pulls the printed page back into the printer, then you flip the original copied page over, it scans it, then prints it out on the back of the printed page. I didn’t have any problems with this, but for those who need to copy many pages at a time, you may be better off with a different model from Epson. If you mostly copy a few pages, then you may be ok with this model. Duplex printing in a multi-function printer of this size is a great feature that others of similar form factor may not have. General printing of text is fast. The text on plain paper is very clear and the characters are well defined resulting in a clear printed page. It can also print edge to edge. I was able to print a photo on plain paper edge to edge. I won’t be using this printer for photos, but it’s nice to know I can add in photo paper and print a photo if I need to. The printer setup took me about 10 minutes. That’s getting through network configuration, print head alignment, and updating the firmware. Epson has a mobile app that also works with the printer. I used the iOS version without issues to get the printer setup on my network. The color LCD screen on the printer isn’t a touch screen, but next to it Epson added a set of buttons that enable you to navigate the menu system. I didn’t have a problem using the buttons and they were responsive for me. The box and packaging were more than sufficient to protect the printer. Within the box you’ll find the printer, power cable, full black/cyan/yellow/magenta ink bottles, a CD, and a quick start guide. Overall, I’m impressed with the new design that does away with ink cartridges. I’ll be saving money in the long run with this new design. It has all the features I need such as duplex printing, scanning, copying, and wireless networking. I would like to see Epson add a touch screen in the future, but that is the only negative I can mention about the ET-3830. I would recommend this printer to anyone needing an all-in-one printer, but doesn’t need a document feeder.

    I would recommend this to a friend
  • Pros mentioned:
    Ink, Price, Print quality

    Rated 5 out of 5 stars

    Ink for months! Fast and Reliable Wireless Printer

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    This Epson EcoTank 3830 was really quick and easy to set up. The printer comes with all the ink bottles you’ll need to fill the tanks. Epson claims you’ll get over 6,000 black/white and color pages out of these tanks. I can’t speak for those claims yet because I’ve only been using it for about a week but I believe it. My friend has a similar printer and hasn’t had to refill it yet and its been almost a year. You can download an app that will guide you through the set up, and you can also use the same app to print photos and documents as well as scan. It will also update the firmware for the printer for you. The printer prints really quick. It printed a full color page for me in less than 5 seconds. It honestly surprised me! The printer has a pull out tray that holds at least 100 pages. I was also able load 4x6 photo paper into that tray and print photos with it. The 4x6 photo print wasn’t the best quality, but it looks good to my eyes. I honestly think the app compresses the photo you are going to print when you transfer it wirelessly. Perhaps EPSON can update the app to allow higher quality photo prints on 4x6 paper. As far as filling the tanks with ink, It was very easy to do and did not cause any mess. I was worried I might spill some ink when filling it. The bottles have rubber stoppers that open and close when you put them on the printer refill slots. I’m very pleased with this printer and I would recommend it to anyone looking for a fast, high quality printer for their home or small business. It prints very fast, and I have not had any connection errors. The wireless printing has been very stable and reliable. Printing from your phone, tablet or computer is super easy with this printer. Pros: Fast, Reliable, Wireless capabilities, Long lasting affordable ink Cons: No complaints from me

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Epson Eco Tank

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    Posted .
    Owned for 1 month when reviewed.

    It is excellent that I bought this printer and also not having to buy ink every now and then. It prints well and clear.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Print quality

    Rated 4 out of 5 stars

    Great Printer, qaulity, cost and function

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    Not normally an Epson guy but after setting up and using this for a couple of weeks I'm sold. Set up is accomplished via the app, which is super simple. The app walks you through step by step, almost too helpful.. Once set up print a test page, make a few adjustments if needed, it walks you through that too, and viola. One thing I will caution you on, when filling the ink, don't be in a hurry and don't assume it won't drip. They have designed a great product but you will get a small drip after removing the ink bottler from the printer, just be aware. Printing quality is great for an inkjet type printer. I haven't had time to calculate the cost but the convenience of refilling the unit instead of buying print cartridges certainly appeals to me. I have gone through quite a bit of ink, which included the initial calibration pages. The scanner and soft wear works flawlessly. I would like the option for a feeder but there is only a flatbed scanner. Overall, I like the printer, features but am cautiously optimistic about operational costs. Overall I would recommend this printer, I would upgrade to the model with a feeder if you are planning on scanning many documents.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink, Set up

    Rated 5 out of 5 stars

    Epson has always been great.

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    Posted .

    EcoTank ET-3830 All-in-One Cartridge-Free Supertank Printer is a great all around printer scanner. Physical set up took about 15 mins with ink and alignment and charging the ink into the printer Setup via Android app was pretty easy and quick. WiFi setup was fast Setup for cloud scanning requires registration of the printer and going through their portal initially. After you do it once you are all set. USB setup after you get the right drivers was about 10 mins of time with windows 10 Printing was pretty fast. Color pictures was really good. My kid had a project the other day and it spit out the photos he needed pretty fast and clear. After initially charging the ink and my kids heavy color print job (about 10 pages of full 8x10s) it brought the ink down 1 tick mark. Looks like normal printing won't cause for ink to be bought for a while.... Awesome. Printer buttons and interface was easy to use. Wished this came with touch screen. But even without touch screen the menus were easy to follow. Physical Color of white is nice. It tends to hide dust better than black. Size is good does not take too big of a foot print. I have had many Epson printers before and they have all done well. This is no exception. Great job Epson. I would recommend this for work from home and kids homework etc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink, Print quality

    Rated 3 out of 5 stars

    Clear printing, wastes paper and ink

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    So we were excited using this Epson ET-3830 as it comes with 1 year free ink. We soon realized that we would need a refill sooner than expected. Pros: This printer is a little more compact than other printers we have had. It leaves a smaller area foot print and is lighter than others. The paper feed tray is directly underneath and you don’t need to feed it from a back tray, thus preventing jams. I like also that the feeder tray for a completed print is the size of a normal 8.5x11 paper and can be adjusted forward. Connecting it to my home wifi was such a breeze, probably the easiest of any printer as I can input my information via the app on my smart phone and not have to use the small display on the printer. The print quality is really clear and smooth, especially for a ink-jet printer. Setting it up and connecting it using the Epson app was an enjoyable experience because it sets up like a text message feed. And that’s where things got frustrating… Cons: Set up again was a breeze…but it took over 10 minutes because there was so many steps to do. This was the first time I’ve used an Epson printer that required me to fill the ink cartridges once I open it from the box. Each of the four color cartridges comes with a bottle of ink that you physically have to fill (which takes approx 75 seconds to fill). The ink fill was not the worst or it. Printing out the adjustment pages was what was very annoying. I printed up 5 pages of comparisons that you need to judge in order to adjust and calibrate, almost like going to the Optometrist (1 or 2, 3 or 4, etc). All of this calibration could’ve been concentrated on less pages. Another frustrating point, was I did not use that much ink on this calibration set up, and already the ink levels dropped 20%! I had left over ink in the bottles and ended up using all of them and it still did not fill the cartridges all the way! I’m afraid to see how much is used on a daily/weekly basis with printing. I see now that the 1-year free would come in handy. Overall, I was very disappointed with this Epson ET-3830 for the reasons of wasting paper in initial set up and the ink usage for just a small amount of printing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Investment in a Versatile All-In-One Printer

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    Owned for 1 week when reviewed.

    The Epson ET 3850 printer is a solid performer. It is an investment in the future. The casing material is a bit too "plasticy" in my opinion and not as solid as other printers we have had, such as the comparable Canon and HP models. That is the biggest negative. Having said that, the functionality is as good as it gets? And the long term printer ink savings will become more important as time goes by. I wish Epson had enclosed better instructions on operating the printer and in using the various tools. When the firmware update does appear in the display screen, I am not sure whether to accept the firmware update or ignore it as the online suggestions are mostly negative on accepting Epson's firmware updates. I am looking forward to years of sold performance as an all-in-one printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink

    Rated 4 out of 5 stars

    Good Little Printer!

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    The Epson - EcoTank ET-3830 All-in-One Cartridge-Free Supertank Printer is a well-designed printer with an easy-to-use color display and a well-executed set of functions that are easy to understand and figure out. Not only that I love the idea of a printer with tanks that you just fill up with ink bottles. What the heck took so long for printer manufacturers to come up with this idea? While I would much rather see printers have standard document feeders that can scan 15 pages at a time. Other than that I am very impressed with this Epson Eco=Tank printer. The small color on-screen settings functions were the easiest to navigate that I have seen and were simple to understand. I really appreciated the effort that was put in there. It did not take much time to get the printer up and running and the smartphone app and wireless capabilities are greatly appreciated. Another thing that I have never seen and really appreciate is a full slide-out paper tray for printed-out material. It is very well designed and thought out which seems to be an ongoing theme with this printer. This is my first Epson printer but I like what I am seeing. I would definitely recommend one to a friend or family member and has also caught my interest when looking for a new printer in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epson lover

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    Owned for 3 weeks when reviewed.

    Epson printers have never failed me, and this one is no exception. I was an expat for 9 years, and when the Epson we brought to a Caribbean island died from salt air exposure, I was forced to buy a competitor’s printer. For me, even the lowest quality Epson was better than any locally purchased HP, and I missed my Epson. Back in the States now, I opted for the fill-as-needed ink supply of this printer. I could not believe how easily the ink went in, especially since my hands (I’m 72) often shake at inopportune times. No mess, no ink on fingers, no ink spilled on table top. Sooo easy and neat. And the print quality is exactly as good as I was used to with Epson products. I love Epson printers.

    I would recommend this to a friend
  • Pros mentioned:
    Ink, Set up

    Rated 5 out of 5 stars

    Great printer, wish the LCD was touch

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    Just opened the Epson ET-3830. The box contains the printer, a large bottle of black ink and 3 regular sized color inks, yellow, cyan and magenta, and a 110v power cord. I got the printer unboxed and out of the plastic, set it up on the desk and grabbed a handful of paper. Then I opened the setup guide because I always seem to struggle setting up printers. I see that there are two options, either by PC or with a smart phone. I chose to try my Android phone and scan the QR code in the quick set up guide. It takes me to Epson’s Smart Panel app in the play store and installs it. Does it work you ask? Yup, it sure does. I start up the app and just follow the prompts. It is set up like a text message from a friend. You just go step by step and by the end the printer is ready to print and is connected to your Wi-Fi. Adding ink to the EcoTank is a breeze. The bottles have two tabs that fit into slots/ports on the printer so there isn’t any mess. They take a minute or so to fill up and auto stop when the tank is full regardless of whether the bottle still has ink in it. That leads to less waste since the bottles print so many more sheets than a print cartridge. There are 5 tests to make sure it is aligned. I did them all, but really didn’t need to. Every choice I was given stayed with the default, but YMMV. And that’s it. It just works. I can connect wirelessly to my other PC’s, my phone and tablets and my Mac Mini. There is also a USB and Ethernet port in the back should you want to connect it that way. It has auto 2-sided printing and enough ink to print 7500 black ink pages and 6000 color pages. It may seem trivial but having front loading paper is important especially once you’ve used a printer that loads in the top or back. It holds half a ream (250 sheets) allowing for less loading and more productivity. My only disappointment is that the LCD is still not touchscreen. With the icon’s lit up, I forget and try pressing them all the time. Most if not all my other printers have touchscreen controls and I love them. Here, it’s another step or two depending on if I try and press the LCD screen first. If it were the only printer I used, I’m sure it wouldn’t be and issue. Muscle memory would take over after a few uses, but with multiple printers, I never seem comfortable with the directional and ‘ok’ buttons. That said, it’s a tiny inconvenience on an otherwise great printer. Some details off the box: Scan resolution is 1200x2400 dpi/ppp and print resolution is up to 4800x1200 dpi/ppp. ISO print speed is 15/8.0 ISOppm and two-sided ISO print speed is 6.5/4.5 ISOppm. I haven’t tested it, but the box states it works with Apple AirPrint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easily connected to my MACs

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    The printer setup process was very long. I started setup using the Epson Smart Panel app. About half way through the app appeared to be initializing the ink, but after 20 minutes I realize the app was frozen. I finished setup using the buttons/screen on the printer. The good news is that both our iMac and Macbook with M1 chips and latest OS recognized the printer and scanner immediately with no software installation needed at all on the MACs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This printer is already saving us money!

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    Posted .
    Owned for 1 month when reviewed.

    We love our new Epson - EcoTank printer! I recently printed invitations, insert cards, and all the party supplies for my daughter's upcoming baby shower for over 100 people and still have over 3/4 of all the ink colors left. I would have gone through 2 - 4packs of ink (that cost 2x as much as the EcoTank ink) with my HP printer. Best Buy (Richmond, IN) employees know their products well and did a wonderful job helping us choose the perfect printer for our needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice printer!

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    Owned for 1 month when reviewed.

    Very nice printer. Nice, small footprint. Fairly quiet. The refillable ink is the way to go. I'll never purchase another printer with cartridges. I hope this printer lasts. I opted for this one without the auto-feeder. Less parts to go wrong and I heard that model had some issues with the feeder. I heard that the wireless can be a little tricky to set up, though, so I'm just using it wired and have had no problems, so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Epson EcoTank ET-3830

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    Owned for 2 months when reviewed.

    I love my Epson EcoTank ET-3830 purchase. I wish I had bought one sooner. I switched from years of using an HP. I love that the ink is liquid and feels like it doesn't dry up like with HP. I felt like I was wasting money too with the HP ink subscription. The colors are vibrant. I did have problems trying to figure out how to print double sided but I have figured it out.

    I would recommend this to a friend