Customer Ratings & Reviews
- Model:
- C11CJ62201
- |
- SKU:
- 6470012
Customer reviews
Rating 4.6 out of 5 stars with 1262 reviews
(1,262 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the EcoTank ET-3830 for its great print quality and ease of use. Many users also find its overall performance satisfactory and like its size. However, some customers feel the printer is overpriced, and a few wish it had a document feeder and a better display.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best printer if is it has the feature to scan many pages
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello William L., we appreciate your time in sharing your experience with your Epson ET-3830 printer. If you have questions and/or need assistance with another model that better fits your needs, our Epson Support Team is available to help and can be reached at (562) 276-4382, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time. We greatly appreciate your business, and we hope you have a wonderful day. Sincerely, Joseph — The Epson Team.
Rated 3 out of 5 stars
Why
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The software is not that friendly. And the buttons on the printer you have no clue what they really do half the time not marked or labeled
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello BillR, we apologize for your disappointing experience with the ET-3830 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3830/s/SPT_C11CJ62201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
- Pros mentioned:Setup
Rated 5 out of 5 stars
Epson Eco-Tank Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was easy to set up and works well. Very happy with the purchase.
I would recommend this to a friend Rated 3 out of 5 stars
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to run the trouble shooter every once in a while, 4 times since purchase or it refuses to print, changed to black and white for a time for some reason. Do not really like this item.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Rated 5 out of 5 stars
Rhc 17
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great no worries about running out of ink the ink will last a year
I would recommend this to a friend Rated 1 out of 5 stars
David Kwiat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your software is hard to deal with. I may have it now after speaking with about 4 or 5 people. The last lady pointed me in the correct direction. something not mentioned by the others. You need easier software to work with.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DavidK, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-3830 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
Do Not Buy This Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Horrible Printer. Please do not buy. Doesn't print on time. The queue is impossible to clear. When turned on, it ends up printing some old jobs. Such a waste of $400. Even the print quality for color is average at best (Black and white is fine).
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi TheSoundBarMan, we are sorry to hear you are having issues with your Epson printer. Your ET-3830 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 3 out of 5 stars
Tricky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of WiFi issues at home, have to use cables to connect to my computer which is using a WiFi connection to our home server.
I would recommend this to a friendRated 3 out of 5 stars
printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance printer, ink refill is expensive
I would recommend this to a friendRated 2 out of 5 stars
Good product but be careful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and produces great prints, BUT the glass from the copier is flimsy. Set it down on the floor and the glass inside shattered. And mind you i was very careful while placing it down. Going to have to send it off and hopefully get it fixed.
I would recommend this to a friendBrand response from Epson
Posted .Hello Good, we appreciate your feedback on the ET-3830 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Rated 1 out of 5 stars
Ink Smears When Highlighted!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink smears when highlighted, even 24 hours after being printed on matte paper. I will be returning the printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Patricia, we are sorry to hear you are having issues with your Epson printer. Your ET-3830 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Rated 1 out of 5 stars
This printer is useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't do labels or any sort of "heavy" paper. I called Epson and they just said "it's a product limitation". The guy at Best Buy assured me it was a "do everything" printer. Sucks. And they won't take it back. Goodbye Best Buy. You won't be seeing me no more.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear JamesB, we are sorry to hear you are having paper feed issues with your Epson
EcoTank ET-3830. Please contact Epson Support for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Alissa A. – The Epson Team.
Rated 3 out of 5 stars
No multiscan function
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay it just does not scan multiple sheets and it defeats the purpose of why I purchased it.
No, I would not recommend this to a friendRated 1 out of 5 stars
MAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just took it out and Smashed it to bits , repeatedly . It kept jamming . Giving stupid messages . I have a total lack of tolerance for mediocrity .
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MADASHELL, thank you for taking the time to write a review of your Epson printer. We appreciate your business, and value your feedback. Your ET-3830 includes free technical support for the life of your product, so if you ever need assistance, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Rated 2 out of 5 stars
Problems With Connecting to My Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had lots of problems with the connection of this Printer to my new Computer. I have had to make several trips to the Geek Squad to get things to print. I am now getting an error message each time I print, and I have to allow the Printer to fix the problem. NOT WHAT I EXPECT FROM THE AMOUNT OF MONEY I PAID!
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The copies are not the greatest for the amount of money spent on the machine. Plus the copier does not develop pictures at all! I’m really disappointed.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Refillable printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and great portable machine. I would buy this again over the next epson with auto feeder. Auto feeder breaks and stick with this machine - its worth the money
I would recommend this to a friendRated 1 out of 5 stars
Color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer would not print in color.returned it for another printer
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JamesF, we value your business, and will be sure to pass your feedback along to our product teams. Best, Joseph – The Epson Team.
Rated 5 out of 5 stars
A company with great PR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally satisfied doing business with Best Buy, I have always been treated right and they stand behind what they sell, and the geek squad is also terrific
I would recommend this to a friend- Pros mentioned:Setup, Size
Rated 5 out of 5 stars
Great little printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m about a month in on this printer and it’s been great. Setup was pretty much plug-and-play. We have no problem printing from the pc, iPad, or cell phones. It does all that my previous printer did, but in a smaller footprint. Only time will tell on longevity and ink usage, but so far so good. Very.happy with my purchase.
I would recommend this to a friend


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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/9c542c50-85ee-4815-a2ca-cf245f57e253.jpg;maxHeight=54;maxWidth=54;format=webp)












