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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 137 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the EcoTank ET-3850 printer's print quality, describing it as really good. Many users also appreciate the printer's ease of use, noting that it is easy to set up and install.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-137 of 137 reviews
  • Rated 1 out of 5 stars

    Wi-Fi won’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing worked fine for a few months. We live the eco tank system and bought extra refills. However, it has now stopped connecting to WiFi and freezes up when we even try. Epson support talked us through the solution the first time but it happened again the next day. This time the fix won’t work as it freezes up and doesn’t even respond to the buttons. Very frustrating.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Beware, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer was packaged well, came early and it's one of the best printers I've ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have work to describe how good is this printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Saves tons of money on ink and i print a lot as a homeschool mom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Slow at times but mostly operator error.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreliable and not worth it. Terrible Wi-Fi connection (including WiFi direct). Keeps giving an error that Wi-Fi is not available. When it does connect it'll be a one time thing. Overall go with another tank printer. The WiFi module they're using in these are horrible

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello CaptainAmerica, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your ET-3850 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team. Epson

  • Rated 3 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Epson Work Force-3640 for 7 years before it stopped working. The Epson ET-3850 looks OK; however, it isn't a sturdy as the WF-3640. The plus side is the ET-3850 is cartridge free.

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello WalterM, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-3850 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Jacob – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Bad deal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one after some mounts had several problems. It don’t print neither copy or scanner. They returned the money but I lost the taxes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sad customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was broken when product was opened. I was told there is nothing you could do because it was passed the 7_10 days so I lost all my money. Usable to get another and you did not help futher. Very sad

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi LGDelivery, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    there is a glitch and no one seems to be able to h

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set up the unit and used it to print one time. Since, I cannot get it to sync to my wireless and Epson support has not been helpful. Would NOT recommend this printer.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi LisaP, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    Refurbrished not recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packing for refurbished is not that good, they send only printers without box, not sure how sturdy the printer is without it’s original box

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Wf100, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    DO NOT BUY REFURBISHED FROM BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this unit sucks. constant misfeed, jams, sensors say load paper when its loaded with paper. do not recommend a refurbished unit from Best Buy

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi LuisG, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Do Not Buy Reman

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer will not work. On a business trip and now have to go buy another one. Paper will not feed

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi DavidJolly, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-3850 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team. Epson

  • Pros mentioned:
    Overall performance, Print quality

    Rated 5 out of 5 stars

    Perfeft for homeschool, small home office, or arti

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has made homeschool achievable! Quality printing, with a very long ink lifespan. This has opened so many doors for my daughter's education! I wouldn't have been able to afford a new printer with constant ink replacement cartridges. I'm so happy I got it! I have WORKED this thing, and it has held up nicely. I'm even doing paper crafts and oragami now!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Epson refurbished printer, good as new

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was relatively easy to set up and everything is working well after 3 weeks if use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Like new condition. Connecte easily to computers and phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Really poor quality control.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two. One had broken parts, one ink tank leaked all over everything when being filled (component failure, not me being an idiot) Poor quality control.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi user658625, we are sorry to hear you are having issues with your Epson printer. Your ET-3850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

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