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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $579.99

Customer reviews

Rating 4.2 out of 5 stars with 160 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers praise the EcoTank Pro ET-5170's excellent print quality and ease of use, with many noting its straightforward setup and compact size. Positive feedback also highlights the printer's performance and convenient mobile connectivity. However, some users experienced challenges with paper jams, particularly in the automatic document feeder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 160 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer easy set up, lots of options and ways to print.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Cecilia wood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the printer. Print quality is awesome. Cost effective

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    New printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer, prints fast, nice pictures, no problems so far. Happy we made the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Wonderful product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. It does everything I needed. It’s great

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Prints great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent print quality. No issues so far. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    So far it seems good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive just printed some basic documents so far but it is %90 better than my old one. Haha

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased ET-5170 9/28/22 for $599, the printer crunches up, and the tray, still jammed the paper, then stopped printing. totally unreliability and inconsistent. I have a list of reference # from Epson IT department. I was told that these models have a hardware problem and it will take 5-10 days for a replacement

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi NoreenB, we are sorry to hear that you are having issues with your Epson ET-5170 printer. If you continue to have issues, please call our Advanced Epson Support Team. They can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Dylan – The Epson Team. Epson

  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Epson - EcoTank® Pro ET-5170 Wireless All-in-One S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like it very much. the pics i print are really nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the printer serves the basics an added feature would be to enlarge the prompts for copy, scan, etc. Copying is not intuitive.

    I would recommend this to a friend
  • Cons mentioned:
    Paper jam

    Rated 3 out of 5 stars

    Printer Troubles

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jammed a lot. It was a nice idea, but just didn't print smoothly enough without trouble.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Stuff, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-5170 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Sometimes you have to pay more.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the cheaper versions of Epson printers in the past. Time after time, something would go wrong with the cheaper Epson printers. I would have to return the cheaper versions back to Best Buy. I decided to buy the more expensive printer from Best Buy. No problems at all. Sometimes you have to pay more, in order to get what you are looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Very Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine! It’s a little loud but it’s fast.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    #1

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best..........................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and operation gets high grades

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not hard to install and it works. The ink levels are easy to see which is a plus. Looking forward to printing much before it needs refills.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow printer, not what salesman said it would be, would not buy again

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good printer for small business or home printer. Printing could be a little clearer but like it over all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good machine. Does what we need it to do. Lightweight but a bit flimsy if I had to be honest but you cant beat the value.

    I would recommend this to a friend
  • Cons mentioned:
    Paper jam

    Rated 2 out of 5 stars

    find another product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with this , fopr 600 product feels cheap, the feeeder was broken from the box and using the fax feature is horrible, too many calls from customers were not recieved, the phone would ring , but not print out, only got half of the faxes made, the super tank is a great idea, but they cut donw on quality, and what happen to a thumb drive port, , put it back in

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello jackedmunnd99, we apologize for your disappointing experience with the ET-5170 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5170/s/SPT_C11CJ88201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
      Sincerely, Sam - The Epson Team Epson

  • Rated 4 out of 5 stars

    Save on ink!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great ink savings with eco tanks, smaller footprint than previous printer

    I would recommend this to a friend
  • Cons mentioned:
    Adf

    Rated 2 out of 5 stars

    Worst ADF on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is good, flatbed scanner is good, ADF is terrible, which was unfortunately my primary need. Would not recommend. The fit and finish is incredibly cheap and gets jammed up on literally one, perfectly flat sheet of paper going through the ADF. My prior Canon w/ ADF was a rockstar. Going back- this is nowhere near a >$600 piece of equipment.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello jlh1, we apologize for your disappointing experience with the ET-5170 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5170/s/SPT_C11CJ88201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
      Sincerely, Sam - The Epson Team Epson

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