Customer Ratings & Reviews
- Model:
- C11CJ29201
- |
- SKU:
- 6397580
Customer reviews
Rating 4.7 out of 5 stars with 199 reviews
(199 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the EcoTank Pro ET-5850's fast print speed and ease of use, praising its user-friendly touchscreen and straightforward setup. Many found the printer to be quiet in operation. However, some customers noted that the printer is expensive and experienced challenges with maintaining a stable Wi-Fi connection.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
WOWZERS!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! This printer is so easy to set up! The instructions were very clear with step by step pictures and directions. It took me about an hour to go from set up to printing my first page. The disc included, to download the software to my laptop was simple to download. Everything I needed to connect the wireless function was set up and written very clearly. The printer’s touchscreen was super easy to follow, and I was up and running with little effort. I was a little worried about the dripless ink and filling the tanks, however, I was worried for nothing! Every single drop of ink went straight from the bottle to the printer tank. Amazing! I also found that I am able to now print from my computer or my phone! Many times I had to email myself a document to print from my computer. Being able to print from my phone is a huge time saver! The printer is quick and quiet compared to all the other printers I’ve ever owned. Being able to print 6000-7500 pages without changing ink is perfect for my monthly printing budget. I am thrilled to be printer cartridge free! The touchscreen is very user friendly and intuitive. With my different sized printing needs, it’s perfect for the variety of paper sizes I need. “This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”
I would recommend this to a friend Rated 3 out of 5 stars
Just basic and not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not what I was expecting for the brand and / or the cost...
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello AngelJ, we apologize for your disappointing experience with the ET-5850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5850/s/SPT_C11CJ29201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Rated 1 out of 5 stars
Doesn’t connect to WiFi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two weeks later I received the printer, and I cannot connect it to WiFi. Also, I can’t return it, because the return window is only 15 days from the purchase date. The other Epson, I have, connects without any problems though.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi KaterynaZ, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-5850 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Rated 2 out of 5 stars
save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer; very slow; sucks down ink - supposed to have a 2 year ink and EPSON and best buy would not honor.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Wostphoneever, we apologize for your disappointing experience with the ET-5850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5850/s/SPT_C11CJ29201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
- Pros mentioned:Print quality, Setup
Rated 5 out of 5 stars
Amazing printer with top of the line features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ET-5850 is a great office printer with everything from a big touch screen to the various paper loading options that comes with TWO sets of inks! The printer is noticeably on the heavier side, but you would expect that from a business/commercial printer. The footprint is average compared to printers in this category, and it definitely can be placed on a 2ft by 2ft square. The setup is quick and straightforward, comes with a CD if you want to install all the drivers. They also have all the drivers and software available online, so if you don't have a CD drive, no worries. There are multiple connection options via WiFi, Ethernet connection, or USB. The first thing you need to do is remove all the tape. Make sure you look inside the printer. In the back tray, the pullout tray, as well as the locking mechanism for the printer head, needs to be unlocked for usage—the second thing you'll want to update the firmware after connecting it. There are multiple options for loading paper, the rear feeder can take about 80 sheets of regular printer paper, and the front two trays can carry about 250 sheets. The multiple paper loading options give flexibility in the office to load various types of paper in the individual trays. The printing speed is very fast, and of course, the included additional set of ink will last you well beyond the 2yr mark. Each set is rated for 2yrs, but the amount of printing and volume your office does will determine how long the ink will last. Installing the ink is quick, easy, and leaves no mess, just connect the bottles to their corresponding wells and watch the bottle empty into the tank. The touch screen is big and has excellent response time, and there are a lot of options, so go through the ones that apply to you. WiFi setup was super easy and quick. There is also an option to link up via ethernet as well, along with the phone line for faxing option. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend Rated 1 out of 5 stars
AWFUL if you have a MAC
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are using a Mac, not sure about a PC, then DO NOT but this printer. It is awful. I have to reload the software at least once a week and sometimes large printjobs take forever (100 copies, 2 hours). Avoid.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello ChristopherR, we apologize for your disappointing experience with the ET-5850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5850/s/SPT_C11CJ29201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Rated 1 out of 5 stars
Never Printed a Single Page
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest paper weight I have ever owned! Never even got it to print a single page. After an hour on the phone with support, it is going back to be replaced with hopefully a new one. So disappointing, this is an expensive printer!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello MichSue, we sincerely apologize for the disappointing experience that you had encountered. We'll forward your feedback to the relevant department to review. Your EcoTank ET-5850 includes a 1-year limited warranty, plus free lifetime technical support. If you ever need assistance again, please reach out to our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
- Pros mentioned:Print quality
Rated 5 out of 5 stars
Top Notch Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this printer for about a week now and have to say it is finally an answer to my home office needs. Over the past few years I have owned many printers, while trying to find one that excels at printing, scanning and faxing without needing constant maintenance. From what I can tell here, I have finally found my printer soulmate. The printer is not small, but not massive. It definitely has some mass to it, and does not feel cheaply built out of the box. Truth be told, I needed another person to help lift it out of the box. It takes up a decent footprint on the desk, but that is also to be expected from a quality machine. The printer comes with two sets of ink that you pour into the holding tank which is unique from my experience. So far, after over 150 pages printed, the tanks are still pretty full and the two sets of ink should last me at least 2 years at this rate. The printer is fast, very fast and prints great quality. It has 2 separate trays for different paper sizes. I even tried printing some photos on regular paper and they still look marvelous. The scanning and fax functions are what you would expect from a high quality all in one device. I have used it with my Mac, PC and mobile devices. There is extra software that you can use as well that comes on a cd with the printer that is very intuitive to use. It also has a built in color touch screen that is intuitive to use, adjustable and very responsive. I mainly control it from my PC, but imagine the more I fax, the touchscreen will be used more. It works seamlessly over WiFi and prints directly from my iPhone. All in all this is a wonderful product and I strongly recommend it. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
Nice Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up this printer was fairly easy and did not take very much time. The install process for the software on my computer took a little while, but it wasn't confusing. The only problem I ran into was connecting it to my internet network. I connected it directly on the printer, and although it connected, it said the signal was weak. When I tried to search for the printer through my computer, it said it couldn't be found. I had to bring my laptop downstairs and connect my computer with a USB cord and setup the network that way, and then the signal was strong and my computer identified it just fine. Not really sure why that happened, but glad it worked out in the end. Secondly, I'm so glad I can finally print something without having to bring my laptop downstairs each time. The printer is super quick, and I have not received any errors when trying to print anything. It properly shows up as the first option in my printing options. I also thought it was awesome that it came with a good supply of ink! This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review
I would recommend this to a friend - Pros mentioned:Print quality, Setup
Rated 5 out of 5 stars
Great all-around printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EcoTank Pro ET-5850 is quite a large printer for a desk top, and rather heavy. You may need help unboxing it and setting it up. But once it’s there, the setup is very easy. It comes with complete instructions and pictures showing where all the blue safety tape is so it is easy to find and remove. The instructions provided on the touch screen are clear and easy to follow. In lieu of the usual cartridges, the EcoTank Pro ET-5850 comes with a re-fillable tank and two sets of four color inks. Once the easy fill tanks are ready, it is a little disconcerting to watch the levels drop as the printer is charged, though the instructions say that this is normal and the initial charge should last at least a year, if not more in normal usage. With its three paper sources, two in front and one in back (on top) you are set up for a variety of printing jobs, though to use the various trays you have to manually select the one you want or it automatically opts for the upper front drawer. While the EcoTank Pro ET-5850 has all the usual all-in-one features and can print, copy, scan and fax, what makes this printer unique is that it has an individual email address so that you can print remotely from just about anywhere. I was also very impressed by the printing speed and the fine quality of the product. Even scanned photos came out looking very professional. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
I love this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.UNBOXING: The EcoTank Pro ET-5850 unboxing experience was super easy – a couple of blue tape tabs to remove from the printer (nothing unusual), plug it in, and hit the power button. The touchscreen on the front makes it easy to walk through the digital setup steps, including setting up the network connection, which I almost always have problems with – but not here! PRINTER: I’m impressed with the screen on this thing, it’s like using my iPhone, high quality, large, and touches register easily. Filling the printer up with ink is easy – the bottles are keyed for each color type, and have a safeguard to prevent overfilling. It’d be difficult to mess this up too badly. The no-drip technology is truly no-drip, and I’ve had no problems with messiness or anything like that with this printer. The printer definitely needs a dedicated home for being setup on – it won’t live on a shelf fir periodic usage. PRINTING: This printer is definitely meant for heavy users – it’s a big device, and can print many pages before needing a refill on the ink. The printer does a stellar job with printing photos on photopaper, but is more than capable of easy black and white printing. SCANNING / COPYING This thing has a great auto document feeder. It was easily able to scan large stacks of documents and then share it to my computer. Combined with the printing ability, this printer is a beast for copying too. This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
All Around Awesomeness!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not sure what to expect when I received this printer but,I am overly satisfied .Set up takes about 45 minutes the 1st time and then for each computer/laptop you want to pair it with you can add another 10 minutes each.The 1st laptop I connected to requires you to download Epsons driver and utilities software.Everything you need to use this printer to full effect is included in the bundle.While I was downloading the software I turned on the printer and following the simple touchscreen instructions was easily able to get the printer connected to my network and start printing.Perhaps the slowest part of the process is filling the ink tanks and then charging them.Expect about 9 minutes to complete the charging process.After that you can explore the abilities of this machine . Download the iPrint Epson app from google play and it is also simple to pair with the machine to allow you to send commands to the printer from anywhere.This printer is fast and quiet compared to my other printers .The fact that I can get 6000+ pages out of a full ink charge is fantastic.I was so tired of constantly buying cartridges for my other printer.The touchscreen is very user friendly and intuitive.You can use standard or 11x14 paper and the trays hold 500 sheets !Very easy to get this thing going ,even for an old 58 year old caveman like me.“This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Rated 5 out of 5 stars
Amazing product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this product a few weeks ago and I am so glad I did! This product is so easy to set up! This product works better than any one I have ever seen! There is nothing about this product that I dislike! This product prints perfect every time! This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
Excellent all in one with a ton of ink!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent all in one. The print speeds are amazingly fast and high quality. There are two different paper trays for simplifying printing to two different sizes of types of paper. An added feature which I was not expecting is that the tray the prints collect on, automatically pops out when you print. This is a great little bonus since I like to keep it closed and often forget to open it before printing. Since this is an EcoTank, it comes with enough ink for over two years of printing. No more messing with cartridges. The sheet feeder on top makes it very easy to copy, scan or fax multi-page documents and the internal address book makes it easy to save your most frequent addresses and phone numbers. I am very happy with this product can couldn't recommend it more. “This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Printer. Love EcoTank!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First things first. This printer is super simple to setup. Its pretty common sense really. I pulled off all the tape holding things still, Released the printhead, filled the ink resovior with the ink bottles and set up on my network! It doesn't get any easier than that! “This is a review for the Epson EcoTank Pro ET-5850 Supertank Printer that I received free of charge to do a beta test and review.”
I would recommend this to a friend Rated 3 out of 5 stars
ET5800 Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user friendly as my HP 8600. Still working on print quality. Star may get added if quality improves. Nothing can help its user friendliness, except for time.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LCan, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-5850 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Rated 5 out of 5 stars
Epson printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and install, meet small office user’s requirements, printing quality is good!
I would recommend this to a friendRated 5 out of 5 stars
Sounds like just what I'm looking for in a printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to know how to get on the list to do a beta test for this printer.
I would recommend this to a friendRated 5 out of 5 stars
epson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is perfect if ur working for Business I recommend for Retail that have to print a lot
I would recommend this to a friend



















