Customer Ratings & Reviews

Loved it, the picture quality was great, it was amazing for playing games at up to 4K 120hz. Movies were also great but manually adjusting the HDR slider and lack of dynamic tone mapping seemed to be a missing feature for the price. so now for the bad stuff: less than 6 months of use and 600 hours at 75% brightness, I got a small block of dead blue pixels in the central viewing area and a portion of the screen yellowed in a vertical column on the left side. Epson has a good warranty, IF you are willing to accept a $5000 refurbished unit after less than six months on your new one. On forums people who receive a replacement often have more dead pixels or a very noisy fan or pixel shift unit. If I knew I would be getting a refurbished unit for my 5000 dollars, I would have never purchased. Epson's customer service has been horrible. 1 hour wait, to speak to someone, the representative "Alvin" was disinterested in helping and after 1.5 hours on we escalated to his manager, who refused to honor their warranty due to best buys receipt not being the original date. Best buy has been great, they gave me a loaner ls11000 while I waited 4 months for this prized projector. I have total tech protection on it, so maybe Best buy can cover it with a new unit. But unless $5K means less to you than it does me, I would consider a different brand. A expensive projector should not fail this early in its life, and that failure should not stick you with a refurbish one.

Great projector. It replaced an older JVC 1080p projector. The new Epson LS12000 is terrific. Easy to configure and outstanding performance.

Amazing picture and features. The zoom and focus controls make configuration super simple. Wish the remote worked without direct line-of-sight but with cec it doesnt matter much. I was a little hesitant to buy this since best buy requires you buy in person for some weird reason and the 15% restocking fee is scary. However, I’m glad I went through with it and have no regrets.

Wow is all I can say. The colors are vivid and the picture is extremely sharp.

Picture was Bright and Clear. Easy to setup!!! Would recommend!!

Only had it for a week, but I love this thing. Gorgeous color out of the box and sharp images. Black levels are very good/great. You can get deeper blacks but not at this price level, and not w a laser. There are better projectors out there, but nothing at this price point comes close to matching it. You'll love it - highly recommended! In case you're wondering how long the wait is, I ordered the projector on 10/20 and received it on 11/12,

The picture clarity and brightness of this projector is astonishing, supported by its excellent black levels from a projector of this cost. The input response also allows for an excellent gaming experience, and I go back and forth between using my living room LG OLED with near instantaneous response, so this projector is perfectly usable for gaming. Highly recommend!

Excellent projector. Completely impressed by the picture quality and how quiet the projector is.

Using this in a brightly lit living room with a 120" screen. This projector is game changing for me and my family. We use it every weekend night for movie night and it gets used during the week for xbox gaming. I have zero complaints after 8 months with this machine. Highly recommend!

I love it. Shows very clear. Setup is very easy. I recommend this product.

This is an excellent projector especially for the money. You get a ton of features and is really sharp and vibrant.

I bought this as part of a media room package and I can honestly say that this is an amazing projector. Watching movies at home feels like I am at the movies now.

Beautiful Mini Theater experience. You can't go wrong with this. I strongly recommend this to everyone. You can even watch it from even 6 ft distance without any feeling of getting drowsiness even on a 120" screen with crystal clear image

You get alot of bang for the buck with this projector. The picture quality and options you get with this would cost thousands more with a sony projector.

Great projector and Ancil was and is wonderful to work with at BB

Better than going to a theater, flawless picture, quiet operation, fast on and off times, love everything about this projector, a little pricey

Excellent Picture Quality. White screen. This projector has some of the best color contrast available for a projector under $15k.

bright!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This projector is everything you read about. It does a great job. I think it’s a great value for the $$z

Works well, no issues so far in a dedicated theater room. Blacks are decent, but you will definitely want this in a dedicated room with minimal outside light. The included mount is decent.