Customer Ratings & Reviews

This printer replaced the one we had in our home. So far it is working great!

Awsome printer does everything we want it to do .recommend to anyone.

This is a good printer for a home office or small jobsite trailer

Took a little while to appreciate all the features and ease of operating this Printer is

Great printer, easy setup and install no problem, thanks.

It’s a good home office printer. Easy to connect with device.

Works pretty well, and I’m glad it’s able to do everything i want…

What a terrible printer. After many years of dependable Epson products this one was a real let down for several reasons. First of all its very flimsy, poor plastic construction. It feels and functions like $50 off brand printer but the off brand would likely print. Secondly it will not let you print B&W even with a full XL black cartridge, if the color inks are low or out. Isn't that the whole point of having a separate cartridge for B&W? The device insisted i install a new cyan AND a new Magenta, to print in black ink only mode! I needed to print 5 page of black text for work and even though I had a lot of black ink (XL 3/4 full) I had to open a new box including a new black. Since i cannot depend on the machine for color output I'd hoped to finish the existing black and get a new machine... instead $72 worth of ink is out of the new printer budget. also it's LOUD and noisy and goes offline a lot. Not dependable to print something you need. I only printed one color image and it was a disaster. Tried head alignment and cleaning but I only had the printer a week or two and that was disappointing. It has been so frustrating trying to get it to work that i didn't have tome to post how bad it was...Ink usage sucks but worse I now need to find a printer that will print B&W as long as I have Black ink...I can no longer depend on Epson and you should not either

Do not waste your money on this piece of garbage. It has been nothing but problems since the first time I used it. The ink ran out after printing just two Pictures. The paper jams 90% of the time. Prints color when it should only be black and white. Took over an hour for the WiFi to connect. Never again will I buy ANYTHING from this company!

I have this Same Printer and Love it! I just bought another one for my Grandson for Christmas--just wish they would include more Ink!! Good Printer tho!

First time purchasing a printer and I have to say that this was the best purchase I did all year

This printer has the hardest time staying connected to the network. When it is connected to the network the printing is so slow that it would be faster for me to drive to the library to print of pages. I’m debating on purchasing a different printer because I can’t return this one due to it being outside the time frame. I should have returned it as soon as I had the issue but I thought it was just me trying to connect it and that it would get resolved.

Printer is fine. I'm reviewing the trade-in offer. Online it shows a $30 off coupon can be applied to this exact printer if you recycle your old one. I did this at the West Broad store and when it was time to use the coupon the associate was not able to apply the coupon to this model although it clearly includes it in plain type on their website. No attempt was made to double check- such a waste of time and effort. Enjoy reselling the printer I gave back to you I guess...

I bought this and it worked fine until it ran out of ink. It uses Epson 822/822XL. After spending too much money on ink the printer carriage would not align so the ink cartridges could be changed. After tricking the system to align by removing power I changed the Black ink cartridge. Now the system claims it is the wrong cartridge , which it is not. I am extremely frustrated with Epson. DO NOT BUY!!!!!

Customer service is terrible and their bios update crashed the printer. Printer can not communicate with their software. It used up all the ink trying to align the print heads. If you do get the printer do NOT allow the updates. They WILL Sabotage the printer!

I am so frustrated with this thing, so many problems. Sometimes won't connect to wifi, screen freezes, it wants to print 5 or 10 stacks of papers at a time, now it won't even work anymore. Keeps saying that it is out of paper when it is in fact loaded. What a piece of junk, I will never buy Epson or recommend anyone to do so.

I’m always in need of printers in my household. Having both kids at home doing online learning, many of their text books or readings are not available in hard copy. So I need to print them out. And it’s not just them, but for my own home office needs, I need a reliable and fast printing printer that allows all of us to print within the safety of our own home. Thank goodness for this WorkForce Pro that meets all of our daily needs. My computer crashed a week ago and we ended up moving to strictly mobile devices (iPads and Android Tablets), and we needed a printer that was easy to setup for these devices. After a couple of weeks I am very well pleased with this Epson WorkForce Pro WF-3820. Pros: -Setup. All too easy. Simply plug it in and power it up. You are met with the Home Screen and can add your printer onto your home WiFi network. It quickly identified my wifi, and I was up within minutes. My Tab S7 is my primary device and it was a dream to set up and start printing. My kids’ devices (non-Android) was equally easy to set up, they didn’t even need me to help them. Once it was up and running on the home wi-fi, all of our devices quickly began utilizing this printer. -Printing quality: it is amazingly clear and crisp quality. You don’t get the cheap ink feeling/look after it prints, you know? Where it looks like it bleeds through. This doesn’t, an almost laser-like quality. That speaks volume for this ink printer. I printed up my 15 page report double sided at 3:33 seconds. It would’ve been faster but the first page took almost a minute. But after that it fed and printer both sides rather quickly. -Scanning: same as the printing quality, you feed your documents letters up in the top feeder. It again met my needs and quickly printed up in mixed color and b&w documents with almost same original quality. Before, I thought the heavier weight of paper the better quality. That is still a good principle, but I was using standard 20 lb white paper and the copy quality was amazing! I can’t wait to use 24 lb paper next. -Touchscreen: this is by far the best feature on this printer. There is no lag or freezes on this interface. It’s as if you are using a tablet screen (a good tablet). Simply sliding your fingers left or right will ring the next touch icon. Very responsive, unlike other printers out there. Cons: -ate my page. Unfortunately when copying through the top feeder, it did jam and ate one of my original documents at the top of the page. Simply removing the left door hatch above the feeder to remove the jammed paper, slide it in and copied it without anymore issues. -Size: the WF-3820 is a big machine. It easily takes up a lot of space on the desktop. Overall, very pleased with this printer. Makes all of our office needs simple and painless. For better quality prints, I do recommend using 24 lb paper, but the standard 20 lb you buy at the stores will pass.

So easy to set up. Just put the printer cable in the right slot. So quick and easy to use.

This WFH Covid-19 has really pushed for the use of technology. This item really helps families like mine stay on track. Setup was a snap. Network connection was easy and straightforward. I did it via wireless. I followed the step by step guide and used the Android app as well. Registered on line and was done. Setup for cloud based scanning was easy as well. Printing speed and quality is great. Scanning was easy to use usb, cloud, email, network. Touch screen is nice was sensitive enough and easy to use. So going back to my family/kids. Having to get them to hold up their work to take photos with their chromebook is near impossible to get a clear image which resulted in frustrated kids, parents, and teachers. This resulted in kid melt downs due to stress. You get the point. Anyway this scan feature resolved that and the ADF for scanning and copying is great. Only con is that twice it disconnected from my wireless network which required me to unplug and plug back in. Only concern I have is the ink cartridges. They do not seem to be high capacity and may run out if you do high volume. Other than that I would recommend this product especially with the WFH Covid-19.. Thanks Epson.

Difficult to connect to wireless network. Once connected, will not stay connected. Eventually, would not connect at all.