Customer Ratings & Reviews

Customer service is terrible and their bios update crashed the printer. Printer can not communicate with their software. It used up all the ink trying to align the print heads. If you do get the printer do NOT allow the updates. They WILL Sabotage the printer!

I’m always in need of printers in my household. Having both kids at home doing online learning, many of their text books or readings are not available in hard copy. So I need to print them out. And it’s not just them, but for my own home office needs, I need a reliable and fast printing printer that allows all of us to print within the safety of our own home. Thank goodness for this WorkForce Pro that meets all of our daily needs. My computer crashed a week ago and we ended up moving to strictly mobile devices (iPads and Android Tablets), and we needed a printer that was easy to setup for these devices. After a couple of weeks I am very well pleased with this Epson WorkForce Pro WF-3820. Pros: -Setup. All too easy. Simply plug it in and power it up. You are met with the Home Screen and can add your printer onto your home WiFi network. It quickly identified my wifi, and I was up within minutes. My Tab S7 is my primary device and it was a dream to set up and start printing. My kids’ devices (non-Android) was equally easy to set up, they didn’t even need me to help them. Once it was up and running on the home wi-fi, all of our devices quickly began utilizing this printer. -Printing quality: it is amazingly clear and crisp quality. You don’t get the cheap ink feeling/look after it prints, you know? Where it looks like it bleeds through. This doesn’t, an almost laser-like quality. That speaks volume for this ink printer. I printed up my 15 page report double sided at 3:33 seconds. It would’ve been faster but the first page took almost a minute. But after that it fed and printer both sides rather quickly. -Scanning: same as the printing quality, you feed your documents letters up in the top feeder. It again met my needs and quickly printed up in mixed color and b&w documents with almost same original quality. Before, I thought the heavier weight of paper the better quality. That is still a good principle, but I was using standard 20 lb white paper and the copy quality was amazing! I can’t wait to use 24 lb paper next. -Touchscreen: this is by far the best feature on this printer. There is no lag or freezes on this interface. It’s as if you are using a tablet screen (a good tablet). Simply sliding your fingers left or right will ring the next touch icon. Very responsive, unlike other printers out there. Cons: -ate my page. Unfortunately when copying through the top feeder, it did jam and ate one of my original documents at the top of the page. Simply removing the left door hatch above the feeder to remove the jammed paper, slide it in and copied it without anymore issues. -Size: the WF-3820 is a big machine. It easily takes up a lot of space on the desktop. Overall, very pleased with this printer. Makes all of our office needs simple and painless. For better quality prints, I do recommend using 24 lb paper, but the standard 20 lb you buy at the stores will pass.

I am so frustrated with this thing, so many problems. Sometimes won't connect to wifi, screen freezes, it wants to print 5 or 10 stacks of papers at a time, now it won't even work anymore. Keeps saying that it is out of paper when it is in fact loaded. What a piece of junk, I will never buy Epson or recommend anyone to do so.

So easy to set up. Just put the printer cable in the right slot. So quick and easy to use.

This WFH Covid-19 has really pushed for the use of technology. This item really helps families like mine stay on track. Setup was a snap. Network connection was easy and straightforward. I did it via wireless. I followed the step by step guide and used the Android app as well. Registered on line and was done. Setup for cloud based scanning was easy as well. Printing speed and quality is great. Scanning was easy to use usb, cloud, email, network. Touch screen is nice was sensitive enough and easy to use. So going back to my family/kids. Having to get them to hold up their work to take photos with their chromebook is near impossible to get a clear image which resulted in frustrated kids, parents, and teachers. This resulted in kid melt downs due to stress. You get the point. Anyway this scan feature resolved that and the ADF for scanning and copying is great. Only con is that twice it disconnected from my wireless network which required me to unplug and plug back in. Only concern I have is the ink cartridges. They do not seem to be high capacity and may run out if you do high volume. Other than that I would recommend this product especially with the WFH Covid-19.. Thanks Epson.

Difficult to connect to wireless network. Once connected, will not stay connected. Eventually, would not connect at all.

This being my second Epson I can say consistency in quality seems to be important with them. The setup was extremely straight forward and simple. The touchscreen 2.7 inch display takes you through setup on the printer itself as well. Ink cartridges pop in and after running your setup your basically print ready. It scans, prints, faxes, and copies. You can also do everything from your phone through the nicely designed Epson app. as well as print through your WiFi at home. I got about 20 ppm in black, It's said that this does 21ppm but also depends on system configurations and other bits. It's Energy Star qualified I do prefer having this printer in black. Aesthetically it's more appealing to me. All around just a great little printer for a wide variety of people's needs. I'd recommend this to any and everyone looking for a nice reliable printer

This is review of Epson WF-3820 after user being able to install ink cartridge and initialize successfully the printer for first time. (If upon starting for first time and ink cartridge place holder doesn’t move such to insert them, then that is entirely different experience and review) The printer is a compact and multifunctional for small office work that require Fax, Scanning, Copy, and Print. Setting up each of connection type that is quite straight forward for default configuration to start immediately. However worth to notice different variation of configuration for each type of activity is allowed. For instance, it work seamless with Epson Connected web services, which allow to setup to sent to specific Epson printer email address via which user can print or scan and secure by users allowed for the activity. Have setup such without need of being physically next to the printer can Scan or Print and works nicely. Allow to setup printing in variety of modes to save ink like print with controls for each activity in Scan and Print. I have’t measured how much can be saved, and it might not be perfect but having such option at least help to last a bit longer the ink. Then I think as most printer does today, it allow to setup to copy and save in network as would be in larger size of printer at big organization, with integration to Dropbox, Google Drive or personal network with some level of security control. Another observation is the speed of print and scanning is noticeably fast compared to past version of WF in the context of printing and scanning simple page. In the specification of printer doesn’t mention is Scan resolution is max 600 DPI. Now, while trying to scan from iPad using app EpsonSartPanel, it doesn’t recognize automatically if paper is placed on Glass or ADF Feeder. Manually need to select the source. Then where it comes bit short is Epson offers number of applications need to install to fully take advantage of the printer features like text recognition need an application, for maintenance and monitoring different one, network event monitor, and they are not all same across device platforms in same way. For instance from iConnect installed in iPad, cannot check for firmware update. As result found bit lost at the end but this has been the case from past and not unique to the printer under review. Then for some might find negative that for the printer cannot replace with third party ink cartridges at least as of date of review. In short, the printer offers what mostly used for larger organizations with packed features and ease of setting up for basic need but limited to small printing and scanning. Then it is flexible to use from multiple device platform compatible for remote task at enterprise level.

I received excellent customer service at Best Buy, and I love the printer I purchased. I did quite a bit of research trying to find the best printer at a reasonable price, and this printer was the one. It was also on sale at Best Buy which made it even more attractive. It was very easy to set up and I love the quality of everything I've printed. So far, everything about it has been easy and enjoyable. Other customers also gave it an excellent review, so I was hopeful it would be easy for me to use as well and it is.

This All-in-one inkjet printer is a great home or small office printer that offers wireless printing, copy, scan and fax. What is in the box: WorkForce Pro WF-3820 printer; Power cord, 1 black, 1 Cyan, 1 Magenta, 1 Yellow Ink Cartridges, Setup manuals, CD Unbox & Setup: This printer is well packaged in the box and packaged in the plastic bag with handles for easy lifting from the box. Nice thoughtful packing. After unpacking from the bag, this printer is packed with enormous packing tape for transporting. Its little overkill of packing tape and took few additional minutes to remove the tape. Setup is very easy. Switch on and the easy to use 2.7 inch color touchscreen guides you to setup the printer. It does provide quick navigation and control and the touch screen is so intuitive and responsive. You can also connect by downloading the Epson smart panel app to your IOS or android device by downloading from the Appstore. Once downloaded, its very easy to setup wireless connectivity for the printer. If you are using the laptop, just go to Epson website and search for 3820 printer and support site for driver and quick connect software for easy setup. Once connected, just insert the ink cartridges and setup is done. It does print fast with its precision core heat free technology and handles good volume of printing. It has a capacity of 250 sheet paper capacity and does auto 2 sided printing which is a must for all printers. With working from home and kids still doing home schooling due pandemic it’s a must for 2 sided printing for paper efficiency and wastage. We do have 2 laser printers but was lacking the 2 sided auto printing and was wasting lot of papers. Printing is fast and quality is excellent. If also copies well and the scanning is so seamless. With Epson scansmart its very easy to scan and edit. Overall, it’s a great all in one smart printer that is very easy to setup, fast scanning, duplex, wireless and highly recommend for anyone who needs to print vibrant color copies and is good for basic printing. Only caveat is this printer is designed to use only Epson cartridges and not third party ink cartridges and that would set expensive ink replacements.

Great printer. Great price. Easy to setup & use. Nice print quality & fast printing.

This is a great printer, perfect for those needing scanning, printing (included 2 sided paper printing), high quality scanning, 150dpi, or 300dpi, photo/document copying, and faxing as well. It has a great little screen for performing just about every function you can think of directly, including maintenance, faxing, copying, emailing .pdf scans, etc. Will also tell you ink capacity, and when there are firmware updates. Unboxing, and setup is probably at least a 30 minute task. This printer comes with tons of tape, all around different components, no doubt keeping things safe for shipping, but it will take you a while to locate all the blue tape they have in, and some of that blue tape is kind of hidden. While it does come with a very simple set of setup instructions, there were many pieces of tapes that needed to be removed that are hidden, and not mentioned in the very brief included printed setup guide. Setup onto my wi-fi network was very easy via the touchscreen. It just scans available wi-fi routers, choose yours, and use the touchpad to enter in your home network wi-fi password. There is also an ethernet port, if you prefer to connect locally to your ethernet home network, and also a USB port if you want to connect directly to a computer. You can also download and install the Epson iPrint app, if you want to print or scan from your Android or iOS device. Your mobile device needs to be on your home wi-fi network in order to see the printer, and from there you can go about printing documents on your device, or scanning. I have been using this app to scan multi-page documents, via the printer’s top feeding multi-page feeder, called the ADF, autodocument feeder, and it works great. No paper jams so far, and is far faster than using the “flatbed” on the printer if you have to scan loads of pages in. Quality at both 150dpi, and 300dpi is great. Nice color scans! Print quality seems to be great for my work from home use, as is the 2 sided printing, which is awesome, and the first “home” printer I have ever had that did this. If there is any one thing that I can say, and this is a big one, is that you cannot use third-pary ink on this printer. The Epson firmware, and the design of their actual ink-tanks, have a chip on it, preventing the use of any third-party ink. The epson ink is very expensive, and the only ink that will work, costs about a third of the actual printer price! If you are a heavy printer, this is something to keep in mind. I repeat, you cannot use third party ink. The firmware and chip on board the ink cartridges will prevent you from using nothing but their own ink.

My old printer crapped out and needed a quick replacement that this is perfect! Im not doing anything major with it, just general home office use. Easy set up and it prints very quickly. Lucked out on a sale for half off. Honestly worked better than my old one which was much more expensive

Had for 3 months. Only used for printing black and white. Printing quality and speed is excellent. Set up was very simple. Very pleased with it.

Easy to set up and use. Not noisy. I've liked it a lot up to now. I'm mainly writing to let you know that I really appreciate your employee Abraham's in-store assistance. Once I told him the features I needed he found a much better option for me that was not on the floor. I'm not a tech person and he explained things clearly. Also, he was very calm and courteous, which I appreciate immensely. It was just now I had a moment to write. Please make sure my message about Abraham's helpfulness gets to the right persons. It's made me feel all the better in being pleased with the printer. All the best, Yolanda

This is a replacement for the same model I previously purchased, which I replaced under warranty. The printer performs excellently with sharp, consistent print jobs. I highly recommend investing in the XL cartridges over the standard ones—you’ll save money and ink in the long run. The only downside, and the reason for four stars instead of five, is that the rollers occasionally struggle to feed thicker paper, even when using the thick paper setting. There’s also no rear paper feed option, which would help with cardstock and heavier media. This can be a bit limiting depending on the types of projects you're working on.

I have had this printer for a few weeks now. I bought this one to replace a 440 that was giving me problems printing clearly. This printer is fairly large and maybe overkill for just basic home use. It has a larger footprint than the 440 it replaces but that is to be expected as it is in a different class and could be used for small businesses. I could have gone with something in the league of the 440, however I wanted a printer that a tray to conceal the paper and keep it from getting dust and debris into the tract. That was part of the problem of the 440 I had with it's exposed feeder. If paper sat for too long it would have an effect on the head. This printer though solves that problem. Another issue I had with my 440, was responsiveness of the touch keys. It also felt cheap to the touch and often button presses would require two or more inputs to get things right. Connecting to a wireless network was a pain in this regard if you ever shut it off or had a power outage and needed to reconnect. The 3820 has no such problems. the touchscreen, though almost comically small for this day and age is super responsive. There is also a decent amount of haptic feedback to convey selections or inputs. This printer was also super easy to install to any workstation running on a newer OS. I have one Win8 machine that was plagued with issues concerning drivers. Not sure this is the fault of Epson though. I would lean more toward this being a Win8 issue. Connecting to the printer via the wireless is your best bet and super easy to do with laptops, phones and tablets. I am still using the standard ink cartridges that came with this unit and have about 60% of the ink left. I might upgrade to the XL ink cartridges to get more live out of them. As far printing goes, this thing is much better than my old 440. There is a night and day difference with color photos when comparing the 3820 to my old printer. Colors are more crisp and show no fading. The 440 also seemed like it would saturate the page with ink with photo type print jobs. The 3820 doesn't do this. Scanning is easy and scan to print jobs are clear and illustrate exactly what was scanned. I haven't used the scan function, so I can not say anything about it or how well it might or might not work. To wrap up, the 3820 is a fast and easy to use printer that could serve you well for personal use, school use, and perhaps small business. I used this at times for work related print jobs and did things well. I think I would burn through the ink if I worked from home everyday. If not for a disconnect issues where the wireless connection failed where i had to reboot the unit twice, and if not for the ink being consumed fairly quickly despite what I would call regular to infrequent use, I would have given this product 5 stars. It is important to note that after a recent firmware update, I have not had the wireless disconnect and rebooting issue return. I would recommend this printer to anyone.

Great little color printer. Only can, it doesn't have a manual paper feeder to print a single page for different size paper. You have to constantly take the paper tray out to change paper size, so this gets pretty annoying when you go back and forth with different paper sizes.

The Workforce Pro positions itself as a dependable workforce for a small home office user who needs the full suite of document management tools-print, scan, copy and fax. It delivers reliability, ease of use, and crisp document quality.

This printer is a good looking unit. Easy to use and install. And gives off good prints.