Customer Ratings & Reviews
- Model:
- WF 7720
- |
- SKU:
- 6059900
Customer reviews
Rating 4.4 out of 5 stars with 1324 reviews
(1,324 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the WorkForce WF-7720's print quality, ease of use, and dual paper trays, with many praising its performance and value for the price. The printer's wireless functionality and straightforward setup are also frequently highlighted as positive aspects. However, customers are negative about its large size and considerable weight, with some also mentioning the noise level during operation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality, SetupCons mentioned:Weight
Rated 5 out of 5 stars
Great All-in-One Printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the printer in the mail, and was surprised by the size of the box. This is a good-sized printer. It has a bit of weight it, so it something that you will not be wanting to move everywhere. The setup of the printer is about as straight forward as you can get. I am very much the type of person that will dig into something and figure it out myself, then if I have a problem I will consult documentation. I took all the blue tape (protector type to hold somethings in place/closed). I popped in the ink cartridges and then plugged it in. That’s when the magic started to happen. The printer did its own initial first startup process and had me set it up. I did not directly connect the printer to any computer, I only did the WIFI connected setup. (I don’t like unnecessary cables) That part was simple and effortlessly done with the touch screen that is on the printer. This thing will print HUGE pages, up to 13x19. I couldn’t print anything that size, but did use the 11x14 as that is a more common size that I use at times. I also loaded a tray (it has 2, plus a rear feed) with standard paper and a tray with some 4x6 photo paper. I printed a few documents I had on my phone and some random web pages from my PC and iPhone. I also printed a few pictures from my iPhone directly to the 4x6 using with no issues. The picture looked GREAT. I also printed some of the same documents with my color laser printer and to the naked eye you couldn’t tell a difference in my opinion. I also showed the documents to others in my house and they couldn’t tell a difference either. It may be time to retire my behemoth of a color laser printer and just use Epson. I would also like to note that the printer was quick and quiet. I was pleased with this part of it. One of the other big things for me on this printer was the ability to scan 11x14 documents. I have quite a few that I have been needing to scan for a digital copy and this did not disappoint. The quality was great and was quick as well. I also did scan some old photos that I had just to check the quality of that, and you will not be disappointed. Over all I personally feel that this is a great printer. Its quiet, fast and has the ability to print on multiple different sizes of paper. I think this is great for a home/home office/small business setting. This is a review for the Epson WorkForce WF-7720 Wide Format All-in-One that I received free of charge to do a beta test and review.
I would recommend this to a friend Rated 2 out of 5 stars
Epson printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes terrible noise. Wouldn't buy again.will stick with hp next time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Feed Scanner Doesn't Work, No one will repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The feed scanner doesn't work and my only option for repair is to bring this enormous printer back into the store, which doesn't have a phone number and cannot be contacted. I need a replacement printer or for the printer to be repaired and no one will do it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Unhappy, we’re so sorry to hear that you’re having issues with your Epson printer. We understand your frustration, and we're here to help. Your WF-7720 includes a 1-year Limited Warranty, plus free lifetime technical support. Please give our Epson Advanced Support Team the opportunity to assist you by calling 1-800-241-5794; Hours: Monday – Friday, 6 am – 8 pm PT. Thank you for your patience.
Sincerely,
Bobby – The Epson Team
Rated 2 out of 5 stars
Poor printing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a month and prefer my canon. I hardly use it due to poor quality.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello RandE,
We apologize for the disappointing experience you’re having with your Epson WF-7720. You can find product information, including FAQs and recommended settings on how to choose the best print settings and paper for your printing needs, in the product User’s Guide at www.epson.com/support/wf7720. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT.
Sincerely,
Elizabeth – The Epson Team.
Rated 1 out of 5 stars
Missing items and box poorly taped and damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer had no ink and cords with it. I spoke with a rep and was told i could take the printer back to the store (it wont fit in my car). Or i can go to a store and see if they had extras(the store near me did not) so im stuck with a hull of a printer with no ink and no cord! Thanks so much!
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, we're sorry to hear about the trouble that had with your purchase. If you need further assistance, please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
- Pros mentioned:Print qualityCons mentioned:Size
Rated 5 out of 5 stars
I Love This All-In-One!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this printer with the box a little rough, however the packaging itself on the inside made sure everything was perfect! The box came with ink and instructions for setting up the printer for the first time. The set-up up process was extremely easy! Simply plug in the power cord, and you will notice in the box that there are no other cords as this is completely wireless, and it starts booting up on it's own. From there you follow the on-screen instructions or the included set-up instructions and it takes about 15 minutes to do. The color display on the printer is nice and big and very easy to read, making the instructions easy to follow. It tells you when to add the ink cartridges and then it will find your network as well. I was able to start printing from my phone as soon as it found the network! I love that! Once we had it all set-up we installed the driver on the main computer and from there we were able to scan, print, copy and fax pretty much everything. Scanning is great as you can do it directly from the printer without having to be at your computer as you can e-mail directly to the person from the printer. The print quality is great, copying and scanning produces very little artifacts on the paper and even the color photo printing is good for being an all-in-one printer! I admit my favorite part is being able to print from anywhere from my phone. I can be talking about something and bring it up and instead of going back to my computer to bring it up again to print it, I simply hit print and it sends it to the printer. It makes things so much easier! The printer itself if rather large, but it is an all-in-one and for everything it can do, I would rather it take up the space than lose productivity. If you are in the market for an all-in-one printer, this is the one to get! I even checked the cost for replacement ink and the cost is not bad, I haven't had to replace mine yet and I have printed a fair amount of pages, so I am still on my starter cartridges. This is a review for the Epson WorkForce WF-7720 All-In-One Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend Rated 2 out of 5 stars
It's broke
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used this a handful of times and keeps giving me and ADF code.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello AmberC, we're here to help, and we would like to hear more about the issue with the ADF code. Your WorkForce WF-7720 comes with a 1-year Limited Warranty and free lifetime technical support. Please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We hope to hear from you soon. Kind Regards, Bobby D. - The Epson Team.
Rated 2 out of 5 stars
PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A REALLY GOOD PRINTER BUT THE INK QUALITY WHEN PRINTED ISNT SO GOOD
I would recommend this to a friendBrand response from Epson
Posted .Hello camcam1, thank you for sharing your experience with the Epson WF-7720. If you would like help, Epson provides useful information to help you troubleshoot most problems with print quality in the FAQs at www.epson.com/s/SPT_C11CG37201#faq-8796127537228. You can also call our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Otherwise, we'll pass along your feedback to the appropriate product teams for review. Kind Regards, Bobby D. - The Epson Team.
Rated 2 out of 5 stars
Small office printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well for about 15 months but after that it died
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Smarthome, we apologize for the disappointing experience that you had encountered. We'll forward your feedback to the relevant department for review. If we can help you with anything else, your WorkForce WF-7720 includes free lifetime technical support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
Rated 2 out of 5 stars
Not for transparencies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer just for transpariencies and its not capable of even thT
No, I would not recommend this to a friendRated 1 out of 5 stars
JUNK!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never been so disappointed!! After reading the reviews I was so excited. Colors are faded and not sharp at all. I am now 9 days behind in my work. I received a second printer and was still horrible.
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a bad brand new wf 7720 out the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited turned to disappointment when setting it up. It kept saying it was something lodged in device.. Called customer service they walked me thru what I had already been doing. Then agreed it was a warranty issue. Said could send another In 2-5 days... Day 1 gone.........
I would recommend this to a friendBrand response from Epson
Posted .Hi Dabomb, we're very sorry for the disappointing experience you've encountered with your Epson printer. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. If you ever need assistance, your WorkForce WF-7720 includes free lifetime technical support. You may reach our Epson Advanced Support Team directly at 1-800-241-5794; Hours: Monday – Friday, 6 am – 8 pm PT.
Regards,
Bobby – The Epson Team
Rated 1 out of 5 stars
15 months and Done
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased July 13, 2018; 15 months later will not feed paper causing jams and makes a terrible noise. This printer gets used 1 to 2 days a week, and not that much when used. If you are thinking about his item add in the cost of the extended warranty, might be worth it then.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ThinBlueLine,
We are sorry to hear that you are having issues with your Epson WF-7720 printer. Please visit https://files.support.epson.com/docid/cpd5/cpd53888/index.html for useful product information on optimizing print settings and avoiding paper jams. Your Epson includes free technical support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. We appreciate your purchase, and we value your feedback.
Sincerely,
Elizabeth – The Epson Team.
Rated 1 out of 5 stars
major disappointment after my other epson printers
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer arrived wrapped up and protected the best they could, everything was installed properly but it squeaks when it prints and drinks ink like crazy. After over 5 phone calls to epson they are sending a replacement printer to see if it's any better
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello busybeeworking563, we're very sorry for the disappointing experience that you've encountered with the WF-7720. We'll forward your feedback to the relevant departments for review. If you ever need assistance again, please call our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Thank you for your patience. Sincerely, Bobby D. - The Epson Team.
- Pros mentioned:Paper trays, Print qualityCons mentioned:Size
Rated 5 out of 5 stars
A no fuss small office workhorse.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I run an office with a dozen people who are constantly on the go. We don't have a dedicated IT staff, and simply do not have the time to mess around with office technology that is unreliable or glitchy. The Epson WorkForce WF-7720 meets all our printing, scanning, and faxing needs, and then some. It set up quickly, without issue. The large touchscreen is beautiful and makes navigating the various functions and configurations easy and intuitive. Printing is crisp, clean and surprisingly fast. The double paper trays make it easy to go between two different paper sizes. 500 sheet capacity is great. Color printing is fast, with accurate color replication. Photos are as good as our dedicated photo printer, on the appropriate paper. Ink cartridges are small but relatively more affordable than past printers we have used. Making it more economical in the long run. Scanning is color-true and, like the printing, amazingly fast. Fax works as intended, and a welcome feature, but not something my office uses more than once or twice a year. Being able to print/scan to and from the cloud is a very nice feature. It is significantly larger than a typical home all-in-one, but not as big as one of those office standalone machines. Still, its size, weight, and functionality will require a good amount of dedicated space. The whole top needs vertical space to swing open, for any scanning or copying that doesn't use the automatic feed, as well as to change the ink cartridges. It will also need space around it if you use the custom paper feed on the back. All in all, it is a welcome replacement for my previous all-in-one device. This is a review for the Epson WorkForce WF-7720 Wide Format All-in-One Printer that I received free of charge to do a beta test and review.
I would recommend this to a friend Rated 1 out of 5 stars
Stops working after return period...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. But now I have these “pizza wheel” marks on every print that I can’t get rid of. Of course this didn’t happen until after the return period. So now I’m stuck with this printer and will need to start shipping for a new one.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello nk04, we're here to help, and we would like to hear more about the issue with the "pizza wheel" marks that you've encountered. Your WorkForce WF-7720 is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please reach out to our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Rated 1 out of 5 stars
Error
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer never worked. When setting up it stated that there was additional packing material in it, but there was not. It could never get past the error message. Ended up returning it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi BillyVilaBobMays, we apologize for the setup issues you had encountered with the Epson WF-7720. We'll pass along your feedback to the relevant departments to help improve the performance and quality of our products. If we can help you with anything else, please contact our support team at by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20WorkForce%20WF-7720. Hopefully, we can assist you with a future product. Sincerely, Bobby D. - The Epson Team.
Rated 2 out of 5 stars
Paperjam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of paper jam. Facory rep no help. Disappointed
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Moon, we are sorry to hear that we have not yet been able to resolve this issue. Our Epson Advanced Support Team would like to hear from you and can be reached Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT at 1-800-241-5794. Thank you for your patience. Kind Regards, Marina – The Epson Team.
Rated 1 out of 5 stars
Not the best Epson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a great printer Fax machine. I have had it just one month and the feeder wont work! It jambs every time I send try to use the auto feeder. I never thought I would admit it but my old HP was far superior in every way.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Butch, we are sorry to hear that you are having issues with your Epson WF-7720 printer. You can find product information, including FAQs and recommended settings on how to choose the best fax settings for your faxing needs, in the product User’s Guide at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-7720/s/SPT_C11CG37201#manuals. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 6am – 8pm PT; Saturday, 7am – 4pm PT. Sincerely, Christopher – The Epson Team.
Rated 1 out of 5 stars
Bad 4-in-1 Printer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever owned. Paper jams a lot. Scanner works sometimes. Have removed and reinstalled several times, to no avail.
No, I would not recommend this to a friend













