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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.3 out of 5 stars with 34 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are satisfied with the L60 Hybrid Robot Vacuum's hair removal and self-emptying features, praising its effectiveness on pet hair and ease of use. The mapping functionality also receives positive feedback for efficient cleaning and intuitive navigation, although some users reported occasional navigation challenges. Many appreciate the overall cleaning performance and ease of maintenance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 34 reviews
  • Pros mentioned:
    Hair removal, Mapping

    Rated 5 out of 5 stars

    Efficient Vacuum Cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a huge time saver! The setup couldn't have been easier and I appreciated that it came with a charge already. It seems to get better and learning my floorplan the more I use it. I also really like the alerts for when there might be an issue. The hair cutting function and self cleaning works perfectly. I had two small issues...one is that it doesn't pick up some of the smaller bits along the perimeter of furniture, especially in carpet, and the other is I wish it lasted longer before needing to be charged.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Gets under the dining table and the bed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little robot vacuum! I'm disabled so vacuuming the house isn't easy for me. This robot has been so helpful! It gets under the dining table and chairs and under the bed with no problems! Just make sure there's nothing small it can suck up, like charging cords (it's not hard to untangle since the roller comes completely off, but it will stop until you do so). The self-empty function works well, just be aware that is pretty loud when emptying. Otherwise is quiet while vacuuming. I have all hard floors which it handles great. The Lidar mapping makes for very efficient vacuuming. It's not super big and sits out of the way in a corner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    hair stuck in the roller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot vacuum does not have any mechanism to remove hair stuck in the roller, despite what the description says. I’ve already had to remove it with my hands. I chose this model over another one solely for the feature of being able to cut the hair on its own. So, I will be returning it.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My first and probably last Robovac

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time we ever considered a robovac because they were always too expensive and just seen as unnecessary since we could do the work faster ourselves. However it was requested as a gift and I have to say that I am shocked at how easy it is and how much more convenience has been gifted to us in our home. Setting it up is no issue and just watching the thing do its rounds so it can map out our floor plan was intriguing to see. Now, this thing still has issues with obstacle avoidance and of course can still get tangled up in wires or anything on the floor. So before you have this little bot vacuum for you, make some accommodations for it. Clear the floor of cloths, socks and whatever else it can bump into or run over. I once forgot a small hand towel on the floor, the poor bot sucked it up and couldn't dock properly afterwards. Also be wary of wires and cables, it can get tangled in the vac too. What I find most convenient is that this kit comes with a station vacuum so the bot can offload what it can and clean up larger spaces. For my floors it usually has to make 2 or 3 trips back to it's base. One disappointment with this is the station needs to have its own dust bag and those need to be disposed when full. Now personally I have been lightly reusing it for a while, so do not assume that it needs to be changed every time this bot does one round. However, I am certain the manual says not to do that, but I have had no issues so far since I'm mostly emptying any hair caught in the dust bag and making sure it is sealed properly. Plus replacement bags can be had for cheap on amazon anyway. I managed to snag this thing while it was on sale and I'm glad I did. Would I pay full prices? I don't think anyone would, but it's still a good little robovac for those that want a cheaper but not lower quality one.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Hair removal, Mapping

    Rated 5 out of 5 stars

    Much improved robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is much better than earlier and cheaper Eufy vacuums. The hair cutter actually works and saves me a lot of time deranging hairs, and the trash bin saves a lot of time as well each week. The mapping system works very well and the robot gets unstuck by itself 99% of the time. It can transverse multiple surfaces, even small carpets. The mop works as expected, it’s not amazing but definitely does mop up light stains. Overall it’s an amazing vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal, Self empty

    Rated 5 out of 5 stars

    Great for apartments

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved into a new apartment a couple of weeks ago and was trying to decide on a good vacuum. I gravitated towards this one because of the simplicity of automatic running and I did not go wrong. I love the self emptying and hair removal features as it makes my job a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Hair removal

    Rated 5 out of 5 stars

    WORKS GREAT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my girlfriend and she loves it. The different suction levels make the cleanup process so much easier. Dogs are not a fan. The hair cutter and the dropout feature are really good. Mopping feature is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal

    Rated 5 out of 5 stars

    Awesome robotic vacuum for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Eufy L60 has the best mapping feature I've seen on a robot vacuum. It navigates around obstacles with ease and works efficiently. The auto hair removal is probably the best feature for the roller. It does an excellent job of removing hair rolled up on the roller. It also automatically enhances the suction, depending on the amount of debris it detects.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal, Mapping

    Rated 5 out of 5 stars

    Eufy is best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one as the app shows where was cleaned at what times a days plus you don’t have to clean and empty it after every use as it self clean and cuts the hair on the roller automatically. For any one with back problems this is best option as it does all by itself

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal, Self empty

    Rated 5 out of 5 stars

    Eufy L60

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the L60. Super easy setup. It mapped our entire house and went straight to work. It cleans well, self-empties, and the hair cutting feature is a plus. The mop is okay, but we didn’t buy it for that. Having two dogs and a toddler, this thing is a must have!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Eufy- L60 pass me by

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vac is not the best. It does not map a room or clean a room thoroughly. At best it runs 45 minutes and when I check the waste basket it is not full. I have 2 dogs, there should be more in there. It gets stuck on carpets and rugs and will try to eat wires or loose socks.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you for sharing your experience, and we're very sorry to hear about the issues you've encountered with your vacuum. We noticed that you have higher cleaning needs due to having two dogs. In this case, we generally recommend setting the auto-empty frequency to 15 minutes—this adjustment usually helps improve cleaning performance and ensures pet hair and debris are collected more efficiently.

      Regarding the vacuum getting stuck on carpets, may I ask if you are using small-sized rugs? Because of the strong suction power, we suggest temporarily removing small rugs before cleaning, as well as any small obstacles such as wires or socks. This should help prevent the vacuum from getting stuck or trying to pick up items it shouldn't.

      If you have any other questions or concerns, please feel free to contact us directly at [email protected]. We’re here to help! eufy

  • Rated 5 out of 5 stars

    This Megamaid cleans excellently!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Megamaid (what the family calls ours) is amazing. The vacuum has done amazingly well with avoiding pet mess. It is not perfect and has found the occasional small vomit pile and it will track. BUT, with a little mechanical know-how, it is easy to take apart and clean, with just a small screw driver. The unit is very simply constructed. Every part should be easy to replace if something were to break. The app is simple and completely configurable. My only negative would be the unit is powerful and will find every shoelace, blanket string, and cord if left on the ground. They will wrap tightly around the brush. But this is more user error than anything. Keep up with the maintenance on the brushes and bags, it does matter. 18 months later, everything is still going great!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Love this vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this vacuum is fantastic. I love the fact that it maps out the house and I can select what areas to vacuum and when to vacuum those areas. It does a great job. I love that it keeps all the dust bunnies clear from the corners of the rooms. I would recommend this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to use to do light pick up. I usually still have to do some light vacuuming after i use it.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal

    Rated 5 out of 5 stars

    I love the Eufy robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Eufy robot vacuum. It saves me so much time and I have clean floors. This model has a hair cutting mode so hair doesn't get wound up inside the machine. So far I have been pleased with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal

    Rated 5 out of 5 stars

    May keep my dogs after all

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeping this bad boy in my office at home where my two hunting dogs primarily stay. I typically run it around when they kennel up after being outside and it's made a world of difference getting their hair off the floor as opposed to me dragging out the pluggable paper weight.

    I would recommend this to a friend
  • Pros mentioned:
    Hair removal
    Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not so smart, smart vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hair cutting feature is the only thing I like about this machine. It has crammed itself under my couch and scratched itself up on the top. It doesn’t detect the furniture and bumps into things over and over. It gets tangled everyday without fail! It safe to say it’s the dumbest smart vac I’ve ever bought.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Valued Customer,

      We are very sorry that your experience has been affected. We take this matter very seriously and hope you can contact us at [email protected] and mention the Best Buy L60 vacuum issue. We will help you resolve it as soon as possible.

      In the meantime, we recommend you try wiping the sensors on the bumper with a cloth to see if that resolves the issue. For the problem of getting stuck, we suggest identifying the areas where it easily gets stuck and setting up no-go zones around those areas that could cause the side brush and roller brush to get jammed. The L60 has a clearance height of 104mm, so please check the height of your furniture. If the height is insufficient but you still wish to clean underneath the furniture, you might consider raising the furniture.

      If you have any questions, please actively reach out to us, and we will assist you promptly. We apologize for the impact on your experience and wish you a wonderful day.

      eufy Customer Support Team eufy

  • Pros mentioned:
    Hair removal

    Rated 5 out of 5 stars

    Eufy vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great for controlling dog hair. The auto emty is worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a robot cleaner before, and this one is twice as good as the one I had before. It really marks the area and clean the area. More efficiency.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Maybe You Like to Be Mad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum just sits inoperable after less than two months. Cannot connect to wifi, cannot update firmware, cannot find map, it's always something. Good luck with their customer service. Long hold times, dealing with chatbots, they saying emails are coming that never come. One of the worse decisions I've made was throwing away money for this piece of plastic.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected]. Our customer service team is always ready to help you and are eager to help you fix the issue.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

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