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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 887 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and straightforward installation. Many appreciate the quality, security features, and user-friendly app, as well as the convenience of the keypad and auto-lock function. However, some customers have reported issues with the fingerprint reader's reliability, and a few have experienced problems with the key getting stuck. Minor concerns were also raised regarding the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 887 reviews
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had so many problems with our old code lock most of the time we were locked out and many forgot keys, the app stopped working and it was impossible to get in. This lock is AMAZING! I have not been locked out once with the fingerprint option nor has any other member of the family and I only had to use my key once when my fingers were too cold. It looks amazing and have received compliments on it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Easy to use and safe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have to use keys no more , easy to use and safe .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a great device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these since the first one worked well for us. It’s really nice to have the option to use remote access to lock/unlock, multiple fingerprints for different users, number code to punch in or a manual key. I hate carrying keys and this comes in super handy when I have my hands full of groceries to bring into the house. It is also helpful to know who was the last one to lock/unlock the doors too. I only had one instance where it was no longer connected to my wifi and I had to reconnect it. That was an easy fix so I am hoping it was just a fluke.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Made my life so easy!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my life so easy!! I travel for work a lot and I have dog sitter coming to my place constantly; I can easily track each time door opens and close and I can easily give access or disable access! It’s so convenient and also it was easy to install and work with the app!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    It's a great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable finger scaning doorbell. It allow you and family members to scan record your fingerprint for entry access. It send a picture ro your phone of who is at your door, when a package has been delivered or picked up. It also had keys for entry in the event the battery dies.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I have three of this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great items. I had this item for a year. Never had to use the key. Just the code or my fingers print.to unlock and lock the door. I can check the app. To see if I locked the door before I go to bed. If I forgot I could lock it from my bed or even if I'm out of town. I love this door lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Delightful Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device provides optimum security and ease of entry without the need for a key

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed. Works like a charm. Installation was easy and it seamlessly replaced my existing doorbells. High recommended. 5 starts

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eufy Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use , Open with just one touch of your finger(s) and easy to assign to family and visitors

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great buy !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, I love the new features of the fingerprint and setting it to a name. I can now see who locked or unlocked the door by there fingerprint usage. Just a nice feeling when away showing who is using the door. The audio when locking and unlocking real nice since this lock is very quiet !!! Another plus. Great buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and many ways to open and lock. Easy to link with Amazon Alexa.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install easy to operate definitely recommend!!!!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988 7973 eufy

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Needed lock

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this product so much I ended purchasing two, one for myself and one for my son, I even recommended it to my mom who purchased it too. I did the research and this was one of the best product as it was between two. It works great easy to use, to set up, and to add who you want to use it. It is also comparable and easy to connected with others like alexia and great app that works thanks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Safe & Secure

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install and set up. Very easy to recharge the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart lock easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple to install and easy to use, specially if your outside and if your son reach home from school then if you wanted to maintain moret han one key is difficult but if he know the password or add his finger print then its easy to open the door

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good smart lock.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my aging August smart lock which was it dying. This eufy smart lock is very good. Fingerprint reader, kepad, and key to unlock. Looks great also. eufy products are generally very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart lock on the market. Easy to install and it looks amazing on my front door.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy to install and set up, we are happy and safety to use, thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, I'm satisfied with the fingerprint reading and the app is very user-friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doorbell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. App works amazing. Best doorbell

    I would recommend this to a friend
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