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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 65 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers appreciate the Smart Wi-Fi C31 2K Video Doorbell for its clear and sharp 2K video quality and easy setup process. However, some customers have expressed concerns regarding battery life. Additionally, some users have noted that a strong WiFi signal is needed for optimal connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 65 reviews
  • Rated 4 out of 5 stars

    Eufy Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. We use Google home and Apple HomeKit. I would like to have all under Apple HomeKit, however this device isn’t compatible with HomeKit like other Eufy products we use.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality, easy to install and uninstall for easy charging would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great video doorbell!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Eufy doorbell was easy to setup, has a very good camera, and connects well in the Eufy app. Very happy with this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a Ring doorbell for this Eufy after learning I won’t have to pay monthly. My current doorbell required a monthly fee-and is unusable without it. I’m glad this will save me some money in the long run. The Chesapeake store made the return process so simple and efficient. I’m pleased with the product and the store staff.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Great quality doorbell camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality camera and very easy to setup. There was a 3-5 seconds delay on the video capture. Overall i am happy with the doorbell camera.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Door camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera but the interaction it’s not good , it’s one if those that when you want to interact with the person on the other side it never upload, it’s very slow, other than that picture quality it’s good, sound is good when you get to connect

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two separate entrances to the front of the house. Between the two of these, there’s plenty of coverage for the whole front of my house. The quality is superb and definitely worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great video doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful video doorbell. Works very well. A little sensitive though. It picks up a lot of things other than people or animals. It gets set off by any slight movement of my outdoor ceiling fan and the covers on my porch furniture. This only happens if it is windy though. It gets annoying getting alerts all the time but I would rather get alerts than not.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988-7973 eufy

  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Excellent part of a great system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to program. Great package and instructions. Connected to the base in a few seconds and was up and running quickly. Quick release to pull off and recharges via USB-C

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery for words

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery doesn't last very long. It has only been operating for 2 weeks.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works well with no subscription.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problem hooking it up. Works as well as any I’ve seen. Records deliveries and notifies quickly. Needs a quality WiFi signal.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    great doorbell camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera works well. Great video. Battery last for a while too.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988-7973 eufy

  • Rated 4 out of 5 stars

    Eufy doorbell.cam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was definitely worth the money.and no subscription, easy to install

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Security doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was much bigger then i Ithought it would be. I would rather have a regular size or a little larger, but not huge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super wide and clear picture , great detection . Self storage and no forced plan really makes this door bell camera a winner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eufy Door Bell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the product and had very little issues installing and connecting to network, the only draw back is it does not store videos to the home base

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    door camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup Easy to use app is easy to see all at a glance

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity Issues/Horrible App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the WORST doorbell camera I’ve ever had! Connectivity issues is the biggest issue. The SD card included with the camera was not recognized by th camera. I had to buy a new one. Eufy customer service did not help. Also, the camera quality is not the best even though it alleges 2k quality. The Eufy’s app is not acceptable and barely usable. It also runs ads which allows the service to be free. There’s a reason Ring and others are number one on the market.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Dear Customer,

      I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.

      Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.

      You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.

      We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.

      Best Regards, eufy

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Install and the app was easy to use and is free.Great camera quality

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
      Email: [email protected]
      Phone number: +1 (800) 988-7973 eufy

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Eufy smart wifi doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the doorbell but I wish the charge would last longer.

    I would recommend this to a friend
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