Customer Ratings & Reviews
- Model:
- T8223112
- SKU:
- 6594665
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the Smart Wi-Fi C31 2K Video Doorbell for its clear and sharp 2K video quality and easy setup process. However, some customers have expressed concerns regarding battery life. Additionally, some users have noted that a strong WiFi signal is needed for optimal connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup ease
Love this security doorbell and NO SUBSCRIPTION
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, and you get many features. Eufy fan here.
I would recommend this to a friend Good door bell camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera door bell that connects to your Alexa devices and also connects to your phone so when someone rings your door bell your phone will get notified and you don’t have to pay a monthly subscription because you can plug a sd card in that connects to the app.
I would recommend this to a friendBrand response from Eufy Team
Posted .So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
Email: [email protected]
Phone number: +1 (800) 988-7973
- Pros mentioned:Video quality
Good quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell camera video and audio quality is awesome, it’s capture good quality video from far distance and covers more than 100 ft distance.
I would recommend this to a friend Won't work w/ a mechanical bell. No cust support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first researched video doorbells. I chose the Eufy C31 because it could be used with our existing mechanical doorbell chime. I do not want an electronic/digital chime. I followed all instructions to replace our basic doorbell button with the Eufy C31; first, upgrading the mechanical chime's transformer to one with proper specs. The old doorbell mechanical chime still worked. I replaced the doorbell button with the camera. I followed all instructions in the app. The Eufy no longer chimed, but our mechanical chime would not trigger, either. After 3 days with Eufy customer support, their solution was that I needed to buy the Eufy chime add-on... $40. They actually told me that C31 does NOT work with mechanical chimes. I'm not sure if there is simply a problem with the C31's software or a problem with the app software setting up the C31... at the very least, customer service is lacking. I've returned the Eufy C31. Another brand video doorbell is now installed and working with my mechanical chime.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the device is working perfectly, I'll give it few months trials and then rate it once and for all.
I would recommend this to a friend- Pros mentioned:Video quality
Love!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the vidoe quality and sound quality. Love when someone rings the doorbell i get a physical phone call.
I would recommend this to a friend Awesome Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good thing about Eufy door bell is, there is no need of a Subscription.
I would recommend this to a friendSecurity camera
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent security for home, you can see who’s at the door from your bed lol, and talk through it without getting up or getting close to door
I would recommend this to a friendBrand response from Eufy Team
Posted .So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!
Remember your device comes with the manufacturer warranty, and anytime you need help just let us know.
Email: [email protected]
Phone number: +1 (800) 988-7973
Smart doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has proven to be harder to use than my previous smart doorbell.
No, I would not recommend this to a friendSkip on this one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor experience. Seems like it takes too processing power to write to the sd card, so much so that live feeds will not even pull up. Love their other cameras so got the two camera doorbell and having a much better experience.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great buy for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wen t Eufy because we did not want to pay a monthly fee for use as many other camera doorbells seem to have. It has worked well and does what we expected.
I would recommend this to a friendDoorbell
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best video doorbell and plus works with whole system
I would recommend this to a friendHorrible doorbell and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have experienced persistent issues with this doorbell since it was installed. First, It does not record any motion activities and now it’s not only that it’s also displaying a network connection error.I talked to Eufy, and they said Best Buy is NOT a authorized seller, so I won’t be able to get a replacement.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988-7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
App does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell seems to work properly, and the supported app worked for a few hours. After a while, the app continued to crash to the point that I could not keep it open long enough to view events or see live footage at the door. Go to the Google Play Store and notice almost all recent app reviews are negative. Positive reviews are a few years old. Maybe an unresolved app update is the problem? Either way, I am disappointed, and Best Buy should consider the impact of associating their name brand with Eufy.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Doorbell rings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the doorbell rings and we have shared the information with others.
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason we got this one is because it does not have any sneaky subscription services like the others. Just a great camera doorbell, no subscriptions needed to use.
I would recommend this to a friendGreat and Consistent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great consistent product, as with all of Eufy products.
I would recommend this to a friendI like this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was i need of a doorbell camera i gave Eufy a try , this is a very good product.
I would recommend this to a friend- Cons mentioned:Connectivity
Went offline and couldn’t recover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera worked fine for a few weeks then went offline and could not get it to connect to WiFi , after a few hours of trying gave up and looked at reviews, seems like this is an issue that various people have encountered with no solution
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video doorbell for budget minded people. Would buy these again!
I would recommend this to a friend
