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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 6229 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 6,229 reviews
  • Rated 5 out of 5 stars

    Cable cutters

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added great flexibility to our old tv after cutting the cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eureka! It works!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked on an older model TV in my wife's Quilting room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    roku stream stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great recommendation for a roku stick when i though i needed to buy another roku tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system that i got from Best Buy. Great price and the sales staff was super helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and Reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with a simple UI and fast wifi speeds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku for wall mount tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well. I don’t care much for the Velcro attachment. Also electric cable is short. On my tv over the treadmill I had to get an extension cord to plug it into an outlet right below. 10” more would have been perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item many contest a lot of options to see,love this amazing stream device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like having the Roku device. It's definitely an added plus to have the voice search on the remote

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I’m happy with my Roku box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Roku Box Works Good. Has plenty of free shows to watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you lose yours Best Buy had one for you !!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works fast but has correctable problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to hook up and use, but I’m disappointed that: A- you can’t control the volume in the mobile app like you can with the Smart television versions of the app, and B- you don’t have all the size, formatting, background or font optionsfor closed caption . If you use CC, it destroys the view of the program on screen.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Just love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, for the price i paid fir it. You cant beat that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good quality junk never again will I ever buy from you sgain

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Another purchase from BestBuy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the original one. this shows on the side of TV better and we recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good streaming player on budget

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku Express 4K+ 2022 is an excellent streaming player that I highly recommend to anyone looking for a simple and easy way to stream HD, 4K, and HDR content. Setting up the device was incredibly easy, and it comes with a premium HDMI cable included, which is a nice touch. The Roku Voice Remote with TV Controls is also a great feature, as it makes it easy to switch between channels and control your TV volume all from one remote. The voice control feature is very responsive and accurate, making it even more convenient to use. The picture quality is outstanding, and the Roku Express 4K+ 2022 supports all of the major streaming services, including Netflix, Hulu, and Amazon Prime Video. The device is also compatible with older TVs, as it comes with a composite video cable for those without an HDMI port. Overall, I am extremely happy with my purchase of the Roku Express 4K+ 2022. It's an excellent value for the price, and it delivers a high-quality streaming experience with all the features I need. I highly recommend it to anyone looking for a top-quality streaming player.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Be aware, don’t waste your money

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Roku 4K+ from best buy, i only used it 3 times then it sopped working, it doesn’t respond to the remote and Roku screen appears for 15 seconds then disappeared when power cycle it , best buy won’t return it because I don’t have extended warranty and Roku support doesn’t respond to my email.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, Smooth, and High Quality!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently tried the Express 4K+ Streaming Player, and I’m really impressed! The setup was super easy, and the streaming quality is excellent — crisp 4K visuals and vibrant HDR make watching my favorite shows and movies an awesome experience. The interface is fast and user-friendly, and I love that it supports all my go-to apps. Overall, it’s a great value for anyone looking to upgrade their streaming setup!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    And on the 16th day it’s broken…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Roku, worked great for 15 days and on the 16th day it stopped working, and since your return policy is within 15 days I’m stuck with a product that doesn’t work…overall I’d says it’s a piece of crap and so is your return policy!!!

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, this is certainly not the experience we'd hope for you to have. What kind of problems are you experiencing?

      If you haven't already, be sure to check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.

      For your Roku Express 4K+ player, we'd recommend starting here: https://support.roku.com/article/1500004688162. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.

      We hope that this gets you up and streaming soon!

      Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    4K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Roku Express 4K+ streaming player, and I couldn't be happier with my purchase. This device has completely transformed my TV viewing experience. First and foremost, the picture quality is outstanding. The Roku Express 4K+ supports both HD and 4K resolution, allowing me to enjoy my favorite shows and movies in stunning clarity and detail. The addition of HDR technology further enhances the visuals, bringing out vibrant colors and deep contrasts. Setting up the Roku Express 4K+ was a breeze. The included Premium HDMI cable made connecting the device to my TV effortless. The Roku Voice Remote with TV controls is a game-changer. It allows me to navigate through the interface, search for content, and control my TV's power and volume with simple voice commands. It's incredibly convenient and saves me the hassle of juggling multiple remotes. The streaming capabilities of the Roku Express 4K+ are impressive. It provides access to a wide range of streaming services, including popular ones like Netflix, Hulu, and Disney+. The interface is user-friendly and intuitive, making it easy to find and discover new content. The device also supports wireless connectivity, ensuring a smooth and uninterrupted streaming experience. I appreciate the versatility of the Roku Express 4K+. It not only offers streaming capabilities but also allows me to access other features like screen mirroring and casting from my mobile devices. This is especially useful when I want to share photos or videos with friends and family on the big screen. In terms of value for money, the Roku Express 4K+ is an excellent investment. It provides all the features and performance of a high-end streaming device at an affordable price point. Overall, I highly recommend the Roku Express 4K+ streaming player. It delivers exceptional picture quality, convenient voice control, and a vast selection of streaming options. Whether you're a movie enthusiast, a TV show binge-watcher, or someone who enjoys streaming content, this device will greatly enhance your entertainment experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No bells no whistles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit to replace a Roku 2, which was getting a bit long on the tooth. The Express 4K plus is a basic device, albeit one capable of playing 4k content. It comes with everything one needs, the power cord and brick, an hdmi cable and the Roku voice remote, which also includes power, volume and mute controls for your television. Setup was quick and easy, guided by an included quick start guide. After powering up the device, you are prompted to set up your wifi connection. You then log onto your Roku account if you have one, or set one up if you don't. The device then downloaded a software upgrade and loaded all the apps I'm currently subscribed to. That was the longest part of the process and only took a couple of minutes. I did have some issues at first, with HDMI error messages. Suspecting that the issue might lie with my television, which was older and only had HDMI 1.4, I manually set the display resolution to 1080p and the issue vanished. I would expect that actual 4K televisions would not have the issue as they should come with HDMI 2.0, Performance is excellent, even Peacock loads quickly. I love the voice remote, it was very easy to hook up and connect to my television and all of the shortcut buttons are current. This is a more basic device, but one you can use to experience 4k programming on a 4k television. It does require an HDMI connection to the television.

    I would recommend this to a friend
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