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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 6283 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers appreciate the Express 4K+'s ease of use, overall performance, and convenient remote control. Many find the device reasonably priced and enjoy its streaming capabilities and simple setup. While some users have reported issues with heat, compatibility, battery life, and connectivity, the majority are satisfied with the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 6,283 reviews
  • Rated 5 out of 5 stars

    Nice unit.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace a Roku stick that was overheating due to the placement of our TV. This unit works well, setup was easy. Very small footprint so you don't really notice it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this device is small and easy to set up. The Roku menu is easy to navigate and customize. Streaming is fantastic. Roku even gives helpful tips on how to watch the Olympics!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Easy Set Up, More 4K Options.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the very first Roku and decided it was time to update so we could get more 4K content. Decided on this when it went on Black Friday sale. And since our LG TV just updated its app screen and it’s terrible, we are now only using this Roku. The reason I dropped one star is because sometimes the apps open a bit slower than normal and the Prime app looks bad on it sometimes….not the movies or shows picked….just the app itself. Very grainy looking for things to watch. Other than that, it’s an easy set up. Couldn’t use the very short HDMI cable that it came with on our 75” TV….had to use a long HDMI to reach the port. No issues otherwise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Roku so you know how this works. But what is really great is it's ability to work with 4k enabled displays. I am using an Optoma GT1080HDR, which is 4k capable. This Roku allows the Optoma use it's capabilities in processing 4k content to calibrate the projector and optimize the image. I had a previous Roku Express and the difference in image was dramatic. The washed out colors and image were GONE! The rich, deep, sharp image you normally associate with 4k was on full display. It was great that the cables included made helped make this possible as well. So why the 4 stars and not 5? Because this is built with a USB power cable, not USB-C. In this day and age, a directional connector like that is not acceptable. When installing on an already mounted projector it was difficult to get the connector to insert which is ridiculous. Roku can and should do better. And, no matter what I did, I could not get Airplay to work. It did recognize and configure Homekit but the Airplay did not work at all. And I was using a brand new Ipad Air! Not acceptable. Otherwise, this is a great product but know that these are issues I experienced.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Rhodes, we want to thank you for sharing your detailed feedback with us. We're thrilled to know that you are enjoying the player overall!

      Regarding the Airplay connection, we'd like to offer a few tips! First, you need to make sure that you are running Roku OS 9.4 or higher to support Apple HomeKit and streaming with AirPlay 2. You'll also want to ensure that your iPad is running on iOS 12.3 or later (which should already be the case for both of your brand-new devices).

      Next, be sure that your Roku and Apple device are both connect to be same WiFi network and ensure that Airplay is is turned on within your Roku device settings.

      We have a full FAQ article that explains more troubleshooting in detailed steps at https://support.roku.com/article/360057488733.

      If you're still having trouble, we're always here to help! Visit support.roku.com/contactus to get connected with an agent who can troubleshoot with you directly.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Powerful and inexpensive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install configure and use. Small and unobtrusive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Easy Installation and Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming device and reasonably priced. Easy installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku 4K+

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Portability is an excellent trait. Buy it on sale - it's a great value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    Roku 4k is the way to go.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything Roku is great. This super fast device is amazing for the price. Even though my tv's aren't 'smart', this 4k device makes the viewing that much better. What a bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    No title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome. Quality of picture is what I expected. And ease of use is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Roku 4K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need for a smart TVs you can get more apps from the roku than on some smart TVs Easy hookup no pixelation because it has an upgraded wifi receiver got it on sale great value

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cheap, easy to WiFi stream on your older TVs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th Roku that I have purchased for older TVs that we use throughout the house. - Extremely easy to setup - Stream through the same apps no matter where we are in the house - Works with pretty much any TV making older, non-smart TVs stream seamlessly over WiFi If you want to stretch out the life of those older TVs and still get all of your streaming services, this is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend , easy to install, easy to use, great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with simple buttons! Fits in hand easily

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product very easy to use. Small and not noticeable by tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great results

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm 81 and I finally purchased a Roku unit. Sales personnel at Best Buy were exceptionally helpful in selection and answering questions. It was easy to install with a little help from my son and we were so impressed with the performance that we purchased two additional units for other locations. I am so impressed with the help we get from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rokus great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku is all my family uses now. We tried the fire stick and the one we had was so buggy and had trouble staying connected to my internet after having it for a while. This one is still super responsive and my family likes to navigate the screen. We have an Apple TV and obviously for the product quality and price it’s overall better however I actually hate the remote/clicker on the Apple TV. It’s so sensitive it clicks whenever I go to put it down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use - Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Roku in general. Very easy to use and our go-to for streaming. These are great to use when you don't have a direct wired connection for internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install, faster than my firestick. Downside is it never actually turns off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Easy setup, quick installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent intro box to streaming, easy setup, remote, voice. Works with my older flat screen too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice remote and software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been glad I got this! Both the software and the remote are much easier to use than the stuff that came with my tv. No question in my mind about that. I was pushed to get the stick version, but for the location of my tv, I've had no issue with this version and the IR. I got the basic set up and connection to the tv without any difficulty. However, the volume and on/off weren't working. A BestBuy person told me to return it. I looked online and couldn't find anything. I got on Roku chat and they were very helpful with good directions. Not sure if this is normal or not, but now it's all fine! I'm happy.

    I would recommend this to a friend