Customer Ratings & Reviews
- SKU:
- 6261238
Customer reviews
Rating 4.3 out of 5 stars with 474 reviews
(474 customer reviews)Rating by feature
- Service4.3
Rating 4.3 out of 5 stars
- Professionalism4.3
Rating 4.3 out of 5 stars
- Expertise4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the overall performance of the Extended Delivery Area (Zone 4). Customers appreciate the delivery speed and find the service easy to use. The installation service is also well-received by customers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don’t have it in July due to one failure after another by your organization
No, I would not recommend this to a friendRated 1 out of 5 stars
No delivery after a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hard to rate your delivery zone if Best Buy never delivers what you purchased. They keep forgetting to order my appliance, make the delivery drivers find out when they show up to pick it up. Then make the poor delivery guys call to tell me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why are you having me give a rating for overcharging for delivery. Bad business decision to charge for this
No, I would not recommend this to a friendRated 1 out of 5 stars
DELIVERY NEVER HAPPENED AGAIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second attempt to try to get my tv delivered, no one showed up the website said they were on there way all day, took off work to wait for the delivery people just to get stood up AGAIN. BB is a huge company how hard is it to deliver this tv!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy dosent stand behind work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nu if destroying your kitchen is what your looking for call best buy their installers are the best at it
No, I would not recommend this to a friendRated 1 out of 5 stars
Be careful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said they would call when they were on their way from 45 minutes away. They called and said they would be there in 4 minutes. Very unprofessional.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor technician
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor workmanship, left without properly setup the tv, I end up calling Samsung customer service later to finally set the tv up myself. I tried calling the technician several time with no response.
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivering refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had three different delivery drivers to deliver a refrigerator. It took a month to get it . The third delivery driver finally got it right.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad a no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment not honored after 5 conservative cancellations and rescheduling
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up today. No curtisy call no cancellation message?
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery of wrong purchase for appliance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered wrong refrigerator - delivery on March 12 for Samsung refrigerator was not made. The store delivered a 30” refrigerator without a door. Store not responding.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a fan of this charge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending a large amount of money to purchase a product, delivery should be free...especially since this particular Best Buy is the closest to my location geographically ~ 40 miles away.
No, I would not recommend this to a friendRated 1 out of 5 stars
Flooded run run
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flooded my basement then left to make my wife clean it up
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience of my life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life. I was re-schedule five times for delivery and installation and never showed up. Lost of money and time!
No, I would not recommend this to a friendRated 1 out of 5 stars
SLOW!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took over a week for delivery, did not deliver on time, delivery guys smelled terrible of serious B.O. and never ever will I have delivery from best buy again!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great amount of storage quit cooling a week after installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Emailed a time 12 - 2. Showed up after 4:30 called many time to be extend From 2 to 3 then to 4:30. The dispatcher last comment was do you want it or not
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My appointment was between 7-12 they didn't show up until 3:30 the plans I had for the rest of the day was shot
No, I would not recommend this to a friendRated 1 out of 5 stars
Delivery
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be great if they actually showed up and delivered our stuff.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ridiculous
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live 23 miles from Best Buy and they consider that extended delivery area for 50.00 extra charge!
No, I would not recommend this to a friend