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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the Portal Plus's large screen size, high-quality video calling, ease of use, and impressive sound quality. Many appreciate its user-friendly design. However, some users express disappointment with the limited app selection and inconsistent Alexa functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 456 reviews
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, great audio, great features. Bought for daughter and her husband who are moving out of state. Mom insisted on getting it. :) We got the TV setup for our end. Easy to setup and use and great video and sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy set up, easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing your family in their home walking around, taking, is the next best thing to an in person visit. The camera moves and zooms with you and incorporating Alexa is a bonus. My 80 year old mother loves it. Great way to check in vs a call.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    We love it, keep it in the Kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this, it was a gift for my wife from me. I wasn't sure if she would like it, didn't take but a few minutes after we set it up that she started using it. She uses it all the time and loves the picture scrolling feature.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our portal. We bought one for my in-laws who lives in the Philippines and one for my husband. It is one of our top purchase and the process thru Best Buy’s online service was great

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Mother-in-law loves it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these as Christmas presents. One for my wife and the other for her mom, because we were preparing to move out of state and this would allow them/us to see each other when we called. Very nice product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Used it for work and it is great.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it to speak with my wife and kids while I’m out of town during long jobs that require months of work. Feels nice to connect with family in a more interactive way.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AI camera is a game changer! We used these to celebrate Christmas with family who couldnt make it back home. The video quality is Amazing! Highly recommend and I will be encouraging my family members to get one!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Perfect for my 88-year-old mother-in-law

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gift was well received and has become a blessing for the family since everyone can talk to my mother-in-law And she can sit in her comfortable chair. I recommend it highly for the older family members.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great Device for Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased to connect grandparents and grandchildren. Was simple to set up and is easy to use. Parents are 80 years old and have no problems using the different functions. Don't delay buy now Screen is huge!!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Great Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased gift for my husbands parents who have loved ones all over the country. Has been a lot of fun talking to them as the portal pans in and out as they move around! They use it often to play music by command!

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Love the Facebook portal, brought family together

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the Facebook portal to watch sports with my family that is spread out in 5 states...allthe families now have them.Also got my mother-kaw one so she can call us and her grandchildren when she wants

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a family who is a former teacher who now works her own business from home. She loves it! It has really helped with her after school program during this pandemic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Distant Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for long distance family! Easy to use. Private cover. Grandkids loved the animated story time! No problems with this unit or the other one we purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Video calling

    Rated 5 out of 5 stars

    Best thing ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love communicating with our kids through the portal... it makes it so easy to be able to walk and talk and not have to worry if we are in the picture or not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased four of these for my children and mother. They all live in different states and I thought it would be an easy way to connect with everyone at once or one-on-one. They all seem to enjoy them. I was told setup was easy and the variety of functions/uses is appealing. I had bought everyone the Goggle Home Hub and doorbells a couple of years ago. While they also enjoy the GHH, I believe that the portal will get more use. My mom couldn't Facetime because she has an Android phone so the portal gave her the avenue to connect with her grandchildren and great grandchildren.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Coolest!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been an awesome addition to the house. We are able to video call family that lives far and stay connected. Works seamlessly with no glitches and has a huge amazing screen with great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love my portal+

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to be able to talk with the grandchildren. Use it for everything, recipes while cooking, music, as a tv in the kitchen. My son uses Alexa to check the weather before school.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Useful for people use video chat a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend and I are in long distance relationship. We used to have designated iPads running Skype all day long to keep us connected. This Facebook Portal is an excellent choice for us.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Love seeing family o. Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Portal seeing family and friends from Italy to Tawain like they were in my living room so glad we found this I love seeing my Grandchildren they can show me there accomplishments

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this item. The kids play with it constantly, talking to far away grandparents as well as other relatives. Easy to use and even easier to set up. It has some limits , but still a fun addition. I love the lens cover.

    I would recommend this to a friend