Customers regard the filter latch as a problematic feature of the 370 Sq. Ft. True HEPA Air Purifier. Several customers reported difficulty closing the latch and issues with it breaking. This suggests a potential design flaw impacting the user experience. Further investigation into the latch mechanism is recommended.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
Rated 4 out of 5 stars
Solid entry level air purifier
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This filtrate is the second one I have own almost the exact same model as this one just with a nice revision to the touch buttons. Same size and all. When it comes to air filtration, these work well if not just basic without any ionization or the like. Air smells cleaning and allergies are better after running this for a few hours. Me and my family have bad allergies and here in south Texas the allergens are horrible most of the year. Also the filters are daily inexpensive which I love. This model comes with the F2 filter and you can choose from standard or charcoal. The four speeds is nice but the 3 and 4 speed can be very loud and I believe they use up a lot of energy so that’s why I rated a 4 star this time around. Also this new models motor seems to be making a weird noise so I might have a defective filter me. I may exchange soon. But I’m sure you won’t get a bad one and for the price you really can’t be it especially when on sale.
I would recommend this to a friend
Cons mentioned:
Latch
Rated 3 out of 5 stars
Horrible smell during first use
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
 We just purchased this unit and it has a horrible smell from the motor and the plastic casing so bad that it was burning our throats so we had to sit the unit outside overnight to air out. Hopefully this will help and we can re-attempt to use the unit. Also top latch was very difficult to close after removing the plastic from the filter
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Great product
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We use it in our bedroom and I cant live without it! It helps so much with my husband and I having Asthma. I would like a thinner product but other than that its truly amazing
I would recommend this to a friend
Cons mentioned:
Latch
Rated 1 out of 5 stars
BAD
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bad, filter latch is broken and BestBuy couldnt offer me a replacement, waste of $. Threw it away.
No, I would not recommend this to a friend
Cons mentioned:
Latch
Rated 1 out of 5 stars
Damaged product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it at the store but got it delivered. It was damaged, since the top did not latch correctly. Working with customer service, I had a second unit delivered and that one two was damaged, more than the first. Never got to try it out.
No, I would not recommend this to a friend
Brand response from 3M Social Engagement
Posted .
We're sorry to hear this and we hope the seller could resolve this. If our team can assist with the product, please reach out to us at 1-800-494-3552 Mo-Fri 8am-4:30pm CT. Thank you.
Rated 5 out of 5 stars
Clean air
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this for the living room cause I got the small one foot the rooms and these are great!! I love them
I would recommend this to a friend
Rated 5 out of 5 stars
It Works
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good value and reasonably quiet. Would buy again/ will be purchasing a second soon.