Customer Ratings & Reviews

This fridge almost always had issues. We've owned it for 11 years and it had died finally. It worked great for about two years, then it started freezing our food inside the fridge. I called in a repair person with the warranty we bought, but he said it was "normal." Of course. But it wasn't. It continued freezing in the fridge compartment no matter what setting we adjusted to. Then about 3 years ago the ice maker stopped making ice. We paid a handsome sum to have it changed, and now that has broken again. Now the whole freezer is warm. We have to buy another fridge and what gets me is that this is the only fridge that fits in our space that has a water dispenser. Super frustrated that we have to get this same fridge again. Doesn't even look like they updated the technology. Looks identical to ours in every way.

IT WAS A TERRIBLE EXPERIENCE to use this refrigerator. I bought my apartment from a designer, she built the kitchen around these "luxury" brands 3yr before I bought it. and my nightmare begins, 1st, it broke 1yr after I moved into the apartment, I contacted Fisher Paykel's customer service, and they denied my warranty claim request. because I couldn't provide a purchase receipt, and their certified technician was so busy to come, it took me almost 2MONTH to fix the refrigerator, HELL no, can you imagine how 4 person family lived without a refrigerator for 2monthes? 2nd, it broke again after 2yrs, based on the previous horrible experience fixing it, I decided to replace it with a new one, and no other option can be used to replace this brand because it is an unpopular size, to fit the kitchen cabinet, i have no choice to stick with this exact model. and the delivery is postponed again, it now will take 20 days to ship it to me(in NYC). amazing, it takes this brand 20 days to ship its products to one of the major cities in the United States. I swear to god, I will not ever think about using it next time when i remodel my kitchen, I swear.