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Customer Ratings & Reviews

Your price for this item is $251.00

Customer reviews

Rating 4.4 out of 5 stars with 223 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Durability

    Rating 4.5 out of 5 stars

  • Comfort

    Rating 4.6 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 223 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Buying abother for my youngest, no social media!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am honestly the happiest father along with my wife on how great these Fitbit Ace are, evwrything we needed and no access to social media! We wanted to let our 11 year old have a tad more freedom simce we live in a smallish town and she loves bike rides and the 3 parks we have but only can go of we went. Now, we let her go meet up with friends and can watch her and even talk to her the whole way there. This has made her feel so much more responsible and more like a kid should, she unfortunately has a dad with PTSD and I have always been afraid to let her be more free. Enter the Fitbit Ace into our home for a trial run and we are now going to make it a permanent choice for her and buying another for my 10 year old. I .in absolute love with how fast the tracking updates happen and how clear the phone calls are. Sognal is NEVER a problem with this, my older daughters iphone on a different service loses signal at the parks, but the Ace does not, win win for us! The texting amd calling areomited to 20 people and must be done through the Fitbit Ace app. This is the only negative I can see. We would love to have it be able to text or call and setup allowed phone numbers to do so without the app, it wasnt easy explaining to her grandpa he needed to use the app. The movement tracker is awesome as well, seeing her activities being tracked so we know she is not being a lazy bean all summer while out of school and actually running around with friends. The step tracker gives her a goal as well, she for 2 weeks has made sure to hit 10k steps every single day. Google is also adding Google Payments through it in the future, which I can not wait for that, I hate letting her go to the store with cash at her age anymore, too many chances for her to lose it, I know I did as a kid. So far, the Fitbit Ace is awesome and we love the service, just hoping at some point you do not need the app, just permissions for allowed numbers.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Modern Smartwatch for Young Children

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned a few different models of children’s smartwatches for my older child, but wanted something more updated for my 7-year-old. He was excited to own his first smartwatch, the Fitbit Ace LTE. Setup involved downloading the Fitbit Ace app and connecting with my Gmail account, which went smoothly. The watch fit comfortably and securely on my child’s 5 ½ inch wrist. After a little troubleshooting to adjust my wife’s limited access in the Google Family Link, I was able to add her to the contacts. Note that only users with Google accounts and the ability to download the Fitbit Ace app can be added to the watch’s contacts. In addition, two users with Fitbit Ace watches cannot contact each other. My son was able to make phone calls and use the preloaded text messages easily. He also enjoyed trying to achieve new levels with the challenges. The call quality was clear, and I appreciated the adjustable Velcro band. The GPS location feature is incredibly accurate. Future updates to this model will include Google Wallet, which would be convenient for children so they don’t need to use cash. I would recommend this smartwatch for young children; however, if you’re looking to be able to connect multiple children with other Fitbit Aces or even other smartwatches, you will be unable to, so keep that in mind. Pros Great connectivity Intuitive controls High quality display Cons Bumper case around watch face marks up easily Limited pool of users for contacts

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice little watch to play and keep in contact

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch is used by my daughter who’s out more and more but not yet needing a phone. It’s hard to find something she’ll wear and also something easy to setup and control how to use it. So far the Fitbit ace fits the bill as a great option for parents with kids that don’t yet need a phone. The setup itself was very easy, just plug it in and turn it on, then download the app. You’ll need a google account to sign in and then create a kids profile. The connection to the watch is easy too, you’ll just enter a code and get it paired. It was a little odd as after setup it looked like it was ready to go, but it was doing an update so was a little stuck, though after I waited a few min it said it got an update and everything worked great. You can then set up the contact your child is able to call or text with. So far it was just my wife and I, and when making the call, it comes in just like a phone call but through the app. The messages are also in the app. This seems to work OK since we both have it to see where she is, but if you had someone not in the family not sure how it works. It’s nice as we can see her location as she is around and easily communicating with her. It also lets her have a watch and there are a few games she can play. So far, we’re enjoying it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good first smart watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved the watch, it motivates him to be active, I liked that it is balanced and not addictive, the only thing I didn't like is that to stay in touch it has to be through the fit bit app, anyone who wants to add him to their contacts needs to download the app and register.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kids watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful kids, smartwach that has it all Gps, text, calls, and engaging games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for pre-teen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for being able to call and text without browsing access, etc. and is great for setting fitness goals, as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Smartwatch for My 10-Year-Old – Safe, Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Fitbit Ace LTE for my 10-year-old son and it has been one of the most useful purchases I’ve made for him. The setup was very simple, and within minutes he was able to call and message me directly from the watch. The GPS tracking works perfectly and gives me so much peace of mind when he is outside playing with friends. My son absolutely loves the fun activities and games on the watch, and I love that everything is safe and designed for kids. The battery life is solid, it’s comfortable on his wrist, and the overall build quality feels premium. It strikes a perfect balance between being a fun gadget for kids and a reliable safety tool for parents. Highly recommend this smartwatch for any parent looking for a secure, easy-to-use, and kid-friendly device. Excellent product from Fitbit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitbit Ace LTE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the Fitbit Ace LTE for our child. Setup was quick and straightforward, and the watch itself is very easy for a kid to use. Everything feels responsive and snappy, with no lag or frustration. The sound quality is surprisingly good for a kids’ watch, and we haven’t had any issues so far. Communication has been clear and reliable, which gives us peace of mind. What really makes this watch stand out is that it’s a great alternative to buying a phone. Our child gets the ability to stay connected without the distractions or responsibilities of a smartphone. Overall, it’s a well-designed, dependable smartwatch that balances functionality, simplicity, and safety for kids. Highly recommended for parents looking for a smart first device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only works with subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I missed the last step in my research. Silly me missed the part about a network subscription being required to use the watch for basic use like telling time or playing games. It was cheaper than most major phone networks by a few dollars, but still was not what I thought. Either way, my kids love it, and will circle the house to meet their steps goals. I do like how they can call each other and both parents directly. Just make sure you read the fine print before you buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind when not ready for a phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas present for our 9-year-old son. He absolutely loves it, and so do his Dad and I! It's super easy to set up and add contacts we've approved. We feel better knowing we can see where he is using the tracking feature and we can text/call him as we are not ready to purchase him a phone. Our son enjoys watching the noodle move as he is active thruout the day. The fishing game is his favorite! Highly recommend!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great watch for kids but I wish you got more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my 5-year-old daughter. Overall, it's a nice purchase. But for the annual subscription that you have to pay, I wish that you got more out of the device. Battery life is not a full day and there is no sleep tracking. It's a very basic tracker and is mostly useful for GPS and calling/message your children. I understand that there will always have to be a subscription because of the selling point of this device, but I feel like outside of having cellular capability, it isn't offering much compared to other Fitbit devices. I do like that in order for someone to communicate with your children, YOU have to approve them through the app (more safe vs having a connected watch that accepts calls/messages from anyone). I also like that your kids can connect to friends.

    I would recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      We appreciate you sharing your thoughts on the Ace LTE, Troy. While we’re glad you like some of the features, we hear your concerns as well. Your feedback is valuable to us and we want to hear more — when you get a chance, here’s a link to our survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

  • Rated 5 out of 5 stars

    Exactly what we were looking for!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we were looking for. Easy to use, set parental controls and gives us a piece of mind with our children. Definitely for the those that aren’t old enough for a phone but can benefit from what this product has to offer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device for kids too young for phones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had this watch for our kiddo just over half a year now. It’s been great for all features except when it comes to the game mode the watch can slow down and crash often. Otherwise the GPS, calling, and texting feature are great and extremely safe/ secure. We chose this specifically as we can pick who they communicate with and do not have access to the internet of the capabilities to “buy” anything in an App Store. We also utilize the school feature so they can wear it daily. You pay less a year for the service than a cell phone as well at $10 a month. Would buy again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Do the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros : nice buit , look and feel , location tracking , call and sms. Cones: once discharged , not able to track watch’s last location , minim $10 subscription with google lte

    No, I would not recommend this to a friend
    • Brand response from FitBit Team
      Posted .

      Hey there, HirdeshS. We’re happy you’re enjoying the build quality and some features on the Ace LTE. That said, we hear your concerns regarding locating the device and the Ace Pass subscription. What prevents the device from showing your child's location are the following:

      1. Their watch is powered off.
      2. Their watch has low or no GPS signal.
      3. Their watch isn't connected to the internet.
      4. Their watch has been off wrist for an extended period.

      Regarding the Ace Pass:
      The Ace Pass provides LTE calling, messaging, location sharing, and Fitbit Arcade games on a child's device, removing the necessity for a separate phone plan. Activation and all features require an Ace Pass data plan.

      We’re here if you have any additional questions: https://support.google.com/fitbit/gethelp?hl=en

  • Rated 4 out of 5 stars

    Good Smartwatch for Kids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Fitbit Ace LTE is a good smartwatch for kids. It is easy to use and offers helpful features like in-app calling, messaging, and GPS, which give parents peace of mind. Overall, it’s a good choice for kids’ everyday use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fulfills the Purpose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It solves the purpose. Our kid can connect with us without having a mobile phone and none else can connect with her. Only downside is the charging frequency. It should be charged on daily basis. Kid is enjoying the activities and it involves parents too in some of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Call or text your kids without a phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and it gives you an option to reach out to your kids without the distraction of a smart phone. It also checked the box of tracking your kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this for my 6-year-old. She can text and call the people I allow her and I can't track her if she goes on trips with school. We loved it so much that we got it twice. She lost her first watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the independent kid

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what we needed for sending our 8 year old across the country to be with his uncle for a week, it gave us some peace of mind while helping him feel independent. Calls and texts work fantastic, it uses its own app which is just fine and more secure, but location ping also shows on maps for me. Location updates within seconds and is extremely accurate. Price is good and he loves wearing it. We disabled all games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for my child before getting a phone. She loves it. Pretty easy to setup. Very happy.

    I would recommend this to a friend