Customer Ratings & Reviews

This scale does not stay connected, it won't sync to the fitbit app. We returned it.

I tried everything to get this to connect to my phone. I deleted the FitBit app. Reinstalled it. Shut my phone down a lot of times. Rebooted everything and it didn’t work. Unfortunately I had to return it.

Out of the box, this scale worked for 3 days. Then all of a sudden it wouldn't sync to my phone. Changed the batteries, reset it several times. Frustrating. Kept telling me it was attached to another account or did not appear at all or could not be found. Finally, after an hour got it to sync again. We'll see. Never could get it onto my wifi network. Again...very frustrating.

Horrible - doesn't work 90% of the time - avoid this crap

This scale is useless if you are trying to save time and track your weight. You have to open up the app and click through to get weight to be recorded. Might as well step on any scale and enter info in by hand. Not worth the money or time.

I have had to resort to force closing the fitbit app in order to get the app to accept scale weight.

Did not last long (broken) and did not do fat analysis.....

Would never sync with my phone via Bluetooth. Apparently an issue for many users. Called Fitbit, escalated my concern, never returned my call from escalation. Do not buy.

Exceed my expectations, I find it hard to not like this item and I use it everyday. I love how it syncs with Fitbit ecosystem.

The original aria was seamless, just step on and it recorded your weight in the app. The air requires you to open the app and enter in your weight, and it synced once. A real downgrade from the original. Returning.

dont pay the full amount get it when its on sale. its just a regular scale

Absolute garage. Luckily it was on sale and i think the weight is correct. For everything else its supposed to do? Nothing. It synced once and never again. Fitbit needs to back up and regroup. Junk product from a decent company like Fitbit.

This Fitbit scale doesn't sync with the Fitbit app, which defeats the purpose of using this scale. One star for athsetics.

Had to return and exchange 3 times. Do not perform are do what it says. Not able to connect other family members. Doesn't show bmi and the weight scale isn't accurate. I put two scales beside each other the fitbit scale was completely off. Waste of money but cute.

I returned it. I tried several times but I could not get the scale to sync with my phone without going through the start up. I weigh myself in the morning and don't have time to make it work every morning. If they improve that I would purchase again

Doesn't provide much and seems to be a lesser version of its predecessor.

Bought this to use for me while my wife uses the WIFI one and they both are just horrible. The wifi one connects first try then will never connect again because the WIFI one only uses a B network card, way behind on technology. The bluetooth one never connects.

Don't waste your money. Doesn't seem very accurate, only connects with the app about ten percent of the time. Save some money and buy a better scale, you will still have to log your weights either way, but at least the weight will be right.

Nice scale, works great, syncs with Fitbit easily with multiple users. Very nice sleek look

The scale didn’t measure our weight correctly. I stepped on the scale the morning of my doctor appointment and it said 112 lbs. when I went to the doctor I was 138 lbs. I also had my husband step on it, and his was also off by 25 lbs.