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Customer Ratings & Reviews

Fitbit - Flex 2 Activity Tracker - Lavender-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 2603 reviews

93%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 50 Reviews
  • Rating: 1 out of 5 stars

    Pretty, but that's about it

    Posted
    bhunni
    • Verified PurchaserVerified Purchase

    I was very excited to purchase this, but it's been anything but exciting. I walked more than 7,000 steps yesterday and it only counted 20 of them...I only know that because I had my phone with me all day and it kept an accurate-enough count. So needless to say, it's not accurate on steps and sometimes if I'm moving it will alert me to move, even though I have been recently. Also, if I wear anything dark, it comes off on the high tips of the rubber band and I haven't been able to get it off. Lastly, I called the store (Louisville, KY on Shelbyville Road) to make sure they had the pink color, they said they did, several in fact. I do not live close and went into the store an hour later and they had zero. They ordered it for me and said it would arrive in 2 days, and apologized for my inconvenience. It did not arrive for FOUR days. I have thought about getting the bracelet, however it is more expensive than what I paid for the actual unit, so doubtful that will happen.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Random resets and unable to sync

    Posted
    cfisk2028
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Fitbit Flex 2 worked great out of the box for the first few days, then it randomly reset and I lost all the counted steps for the day. I have been working with Fitbit and their troubleshooting only made it worse. Now it won't sync at all. I cannot even get it to link with my Fitbit account. They promised that a "specialist" would be contacting me in 24-48 hours about 50 hours ago. I've not heard anything from them. This has been ongoing for now over a month. I am at a point where I would just like to return it for a refund. It's not worth the time and effort and the back and forth I have been bounced around with their support for this device. This is a known problem. Other people have been reporting the same issue with their Flex 2 on the Fitbit support forum and they don't have a ready solution.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inaccurate and poor customer service

    Posted
    PrinceHal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Flex 2 was very inaccurate. It was measuring 10,000 steps when my MisFit, Gear S2, and Garmin were all registering within 200 steps of each other around 6,200. Constantly over recording steps. Spoke to customer services and they finally replaced it - it was only 2 months old. But, the replacement took 2 weeks to come! It came from the within the US to California, and the replacement module (undoubtedly refurbished) is smaller than some fish oil capsules. I did like the band though - comfortable and looked like a fashion band. But what's the point if it is so inaccurate. No more Fitbits for me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Quality

    Posted
    POC3
    • My Best Buy® MemberMember

    I read many reviews from many different places and though mostly good, there were many complaints about quality. I still ended up buying one but regret not purchasing the extended warranty. BUY IT! Not nearly 2 months after buying did the tracker stop vibrating notifications and sometimes do not notify at all. Tried many suggestions online (rebooting, re-linking, etc.) but now I am at the mercy of fitbit customer service and the hope they will replace. For the weeks that it worked, I really liked the product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissatisfied with my flex 2

    Posted
    Ginger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very excited to purchase this flex 2 and really find out my swimming abilities. It really missed the mark. I do not believe that it was accurate in accessing the amount of calories burned. I always swim one mile and sometimes it recorded more than that. I love ny Fitbit HR and this certainly was not equal to the HR. I have been wearing it for the last 3 swims and it didn't even record anything. I will be returning this asap. I hope Fitbit can make this better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Product

    Posted
    RickBailey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I studied and compare this product, waited months for it's arrival and it's a bust. The initial charge went South and I had to "reset" it. It worked for the first charge, after the reset and the second charge apparently failed. The band is impossible to attach to the wrist. It really needs a second person. I can't tell if the tracker works or not. It's not a good product. It's going back to the store. I can't imagine anyone liking the band. It's truiy horrible.....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Couldn't Hold a Charge

    Posted
    mmarquis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had to reorder this fitbit device twice, because it couldn't start up to charge, and then it wouldn't even sync to my activity tracker account. The company is most likely putting more emphasis on the Alta & Alta HR than this device, because my Alta isn't having any problems of this sort at all. I will never order the Flex or Flex 2 again. I'm an Alta fan now, and it is definitely an activity tracker I can rely on.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The Flex 2 Tracker would not sync

    Posted
    Musiclover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this tracker because of the performance of the Fitbit One which was great for several years before it died. I was not as successful with the Flex 2 Tracker. I could not get the Tracker to sync with my computer or my phone. The people at Best Buy tried to be helpful but they were not successful syncing the tracker either. I returned it for credit.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not helpful at all

    Posted
    BettyJean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had hoped to use this since it was smaller and lighter than carrying my phone with a sports app. It didn’t do anything it said it could do. If I wore it and carried my phone then compared distance, it wasn’t even close. I took it on a cruise where I wanted to exercise on ship. Since I wasn’t online, I could not check status. Just not what I wanted.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of junk fell off month 2 - won't replace

    Posted
    Dagney123
    • My Best Buy® MemberMember

    I was looking forward to my fitbit flex 2. Unfortunately the armband unsnapped off twice during its first month. I caught it both times. The third time - it was gone for good. Upon informing fit bit about this problem, they would not replace it. It is a problem with the band - beware. I had my jawbone 2 years old problems. I will never get another Fitbit.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware

    Posted
    Kimono
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    All fitbits are incompatible with the Samsung Galaxy Note 8. My fitbit wouldn't connect to my phone so I searched online and found out that even though older versions of the Note are compatible, the Note 8 is not currently compatible with any fitbit device, as of 10/2018.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Brought it back

    Posted
    Bamknit
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    No instructions in the box. Went back to Best Buy for help to find the sensor and the website. Would not sync with my iPhone6 (after charging) so no data displayed, making the device useless. Band very difficult to get on and off. Have an old ChargeHR that doesn't sense any more but that was better than this.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hated it

    Posted
    BettyJean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really hoped this would help me track exercising, but it wasn’t even close to the stats that an iPhone app that I know is accurate can give. I gave up on it after I tried to use in places where there was no internet coverage and I couldn’t see any info. Really didn’t like his at all!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wrong product

    Posted
    opinionbyirv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is probably not the fault of the Fitbit, but it would not connect with my LGV20 phone. I tried for 2 days and so did the Geek Squad. A young lady at the customer service counter finally did get it to sync, but it would not stay synced. I traded it in for a Garmin Vivosport.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good

    Posted
    Lobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With no instructions included, it was not easy to get started, and then the device did not work and has to go back - to the store for return and replacement. This makes it even more aggravating, as I bought it online and had it delivered to my home. So far, a poor experience.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Ray0603
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Stopped working, charging within a few months. I returned it to Best Buy (Geek Squad protection Plan) and exchanged it for another which I gave to my daughter. And that one also stopped charging within a few months. Returned that one and got my money back. Now we use apple watch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good idea but bad engineering.

    Posted
    Jrwill228
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased Dec 18, 2016 (3 months ago). Initially charged for 12 hours before 1st wearing. Got 4 days of use before needing recharged. 3 months later and now requires recharge daily. Guess I should have went with a Garmin. At least they have a replaceable battery that lasts 1 yr.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t recommend

    Posted
    Alrodente
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for swimming, when I went to sync to my app it synced then disappeared. Customer support couldn’t help me or tell me why it did it 3 different times. Don’t recommend it al all.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    flex 2

    Posted
    auggielou65
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i mailed my flex 2 back this week. I t will not hold a charge more than 48 hours. It goes dead and does not let me know that the battery is low. I have had 2 other fitbits, and have trouble with all of them and the battery.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    worst Fitbit yet

    Posted
    DONOTBUY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Do not buy this fitbit as I have had for less than a month and have to charge at least every other day. Now a couple of weeks in, after charging the Fitbit will die by lunchtime... Spend your $$$ on a different product.

    No, I would not recommend this to a friend