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Customer Ratings & Reviews

Fitbit - Inspire HR Activity Tracker + Heart Rate - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 508 reviews

87%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 16 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 29 Reviews
  • Rating: 1 out of 5 stars

    Didn't work and hard to use

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve used a Fit Bit Alta HR for two years and loved it, so I thought I’d try the new Inspire HR. In a few words, I was disappointed and ended up returning it for a refund. For starters, the display is roughly the same size as the Alta, but it uses most of the screen space for these stupid symbols that represent the mode, leaving the important text information like steps, distance, calories and heart rate so small that it’s difficult to read unless you stop your exercise and squint your eyes. Furthermore, the device never seemed to figure out if it should link to my phone or not. The only way I was able to link was to leave it on continuous linkage which drained the battery quickly (2-3 days), or to turn the linkage off entirely. So whenever I wanted to uplink my material I had to go to continuous link then remember to turn it off after the data were transferred. The final straw was the heart rate monitor. It worked fine for three days then simply stopped working all together. I tried everything to get the feature back and after five days I gave up and returned the watch to Best Buy for a refund. With the Alta HR being discontinued, I will have to consider buying another brand now.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Loses All Data Many Times A Day!!!

    Posted
    Cherie62
    • My Best Buy® MemberMember

    This is my second Inspire HR that has the same defect. It does not register the 250 steps taken during an hour both never did. It also loses all the data except sleep when it syncs. It will reset to zero steps or this morning it reset to 700 steps when I was over 3500 steps. It resets many times a day!! Losing steps is not a big deal my body knows what it did. But the other data is its very useful and the reason why I wear a tracker. Best buy has a great return policy as long as you return it within a certain period of time. My fitbit blaze got it when it came out its still running strong same with the charge 2. So I will try the Versa lite. I did contact fitbit but no reply yet. It seems the only way to contact them is through feedback. So I reset the devices. I ran a deep scan on my computer no issues with computer. I signed out of the fitbit app signed back in. I removed the fitbit app and reinstalled it. The app the computer is fine its the device. But I had to check. And I have no clue on a fix so will return it. And get the Versa lite. Fingers crossed. I wish Best buy would sell an extended warranty on these devices. Just in case there is a gremlin making them go wonky. The tell for me it was not registering my 250 steps an hour on the app. The first device had that issue from the get go so did the second. I am not exchanging it for the 3rd time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t buy this products

    Posted
    Beedee
    • My Best Buy® MemberMember

    I received this Fitbit inspire Hr as my birthday present since my previous HR version didn’t do to “ much “ compared with this one .. yesterday while doing dishes and having my phone charging in my room on the second floor my Fitbit Inspire Hr somehow called my husband ( I’m assuming cause it was the last call register)and my husband being in his office he came outside to tell me that “” I was calling him”” now I’m doing dishes and my phone isn’t close to me ... I say ... I don’t even have my phone how I Im calling you .. i go to my room to check if my phone was and it was there ... calling my husband ... Im like ok there is a ghost in the house using my phone lol ... I hang up the call and left the phone Charging ... my husband swear is my Fitbit I say no cause this can only get notifications so I go back to do my dishes and in less than 5 min is calling again ... now to prove my husband wrong I went to my garage to get far away from my phone and my husband keep saying “” he Can hear everything what Im saying so I’m whispering counting on Spanish and holding the Fitbit close to my mouth so no one can hear me in the garage “ and my husband told me exactly what I was saying .... how I don’t know ... as far i as know I cannot make calls or use voice command with this but somehow did it so of course this didn’t make me confortable at all and Best Buy or Fitbit . Com don’t want to help

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lasted 16 Days - worst return policy ever!

    Posted
    NYgirl212
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The actual Fitbit is a nice product with nice features. The charger however is awful. The cord is super short and the magnet is super weak and there is no clip as part of it to hold the watch in place and keep it attached to the charger like the other Fitbit models have had. Have not had a chance to try it’s waterproof abilities because unfortunately it simply stopped charging on day 16. I tried different bases, outlets, positioning, etc. and nothing worked. Not sure if it’s the unit or the charger, but I was left with a dead Fitbit in just over two weeks. To add insult to injury, this when I discovered that the Best Buy return policy is 15 days! And the sales person in the store on day 18 said sorry, there is nothing they can do. If I had realized that in advance, I would have purchased it from another store. Very disappointed in the product, the policy and the customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY!

    Posted
    CBestbuyuser
    • My Best Buy® MemberMember

    I was using it just to track steps, not even rigorously or for the rest of its features. One day the screen stopped turning on except when i’d long press the power button, it would show a happy face. It would sync with my device but the display stopped working. I googled how to reset it and went through the steps and it didn’t work. I realized looking online that it was a common problem. This all happened so conveniently right after the 45-day return policy... on the 46th day! The store employees don’t even like talking about a return or any problem w a device so why bother asking outside of the return window.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inspire HR is a Bust

    Posted
    Razorlady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the Inspire HR to replace a Fitbit One. However, I had trouble with the HR from almost the first day. It failed to Sync. It did not record information properly. After a couple of weeks of little success in getting the HR to work correctly, I returned it to Best Buy. I read several complaints online regarding others having the same problems as I did. Hopefully, the Fitbit company will address these problems and the HR will start to work correctly!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    1st one lasted 3+weeks & 2nd one made it 10 days

    Posted
    Jeff53404
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The original and new replacement just stopped working. Fine one day and the next day, they wouldn't charge or synch. Tech support confirmed they were dead. When the 3rd unit arrived, I called Fitbit to explore my options if this unit suffered a premature death. Their policy is to replace them under warranty or offer a 50% savings toward a different model. I am not a happy Fitbit customer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fitbit Inspire HR failed to work after a month

    Posted
    Samuel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The device is very good conceptually. I quickly found its sleep tracker helpful. But after just a month from purchase in late April both the heartbeat monitor and sleep tracker have failed. Perhaps those two functions each require use of the same internal component that has failed. The step tracker still works. But I didn't buy the Fitbit just to have some functions work and not all of them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery doesn't stay charged more then 24 hours.

    Posted
    1Brendan
    • My Best Buy® MemberMember

    I just got my fitbit inspire HR and it doesn't stay change it needs changing every day. I spend more time changing then I can use it. I have been with the Alta fitbit for two years and I wanted a change but the battery doesn't stay charged. I am going to return it and I am not sure what I am going to do.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great until it stopped working

    Posted
    Bfindley42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the third Fitbit device I have gotten in two years for my son and is the third device that I have had to return. Done with Fitbit they are great in theory and great while they work but they dont always work. The greatest ability for a fitness tracker is availability and the Fitbit brand doesnt appear to have that one

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Regret buying

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought it felt very cheap for $100. My thoughts were correct when it broke after 45 days of wearing it. The screen went completely black and it just kept vibrating every couple of minutes. Of course too late to take back to BestBuy. Having to send it to FitBit and hoping they will replace it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good for me

    Posted
    Dorothy86
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to bring this back every time you raise your hand it counts steps, so it is not accurate at all. The 1800# said it would only count steps if you take one not so at all!!! So when your sitting it is counting steps every time you move your hand. Very disappointed,other than that I would of liked it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst purchase I made

    Posted
    Viviwol
    • Verified PurchaserVerified Purchase

    The worst purchase I made in my life. Within 2 weeks of purchasing the INSPIRE HR it stopped working. FITBIT refuses to give me a new watch in return. They intend to give me one open box. FITBIT is not a serious company. A good tip: do not buy FITBIT

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    5 ms display time

    Posted
    n0rm
    • My Best Buy® Elite MemberElite Member

    Kept for a day and returned for the Vivosmart 4. Display flashes for a millisecond and if you blink, you're going to miss it. The request do prolong the time has been recommended to Fitbit since October of 201 and they haven't done anything. PASS on this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your time or $$ on this one

    Posted
    Crystal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve had it less than a month (about 16 days) and the screen is black and it will not charge. I’m unable to return due to Best Buy return policy & Fitbit won’t take this terrible product back. I feel duped.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    It Won’t Charge

    Posted
    Eaglelanding
    • My Best Buy® MemberMember

    I tried charging this for several hours in multiple outlets and computers to no avail. I called their customer service who said since it’s new there might be issues and they’d call me back in a few days. Forget it!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inaccurate Tracking and Device Failure

    Posted
    Gracie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The distance tracking accuracy was terrible. After using for less than a month the screen went blank and would not restart. I am in the process of sending back to be replaced with another one. Hopefully this one works better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible. It stopped charging after three weeks

    Posted
    Geri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The watch stopped charging after three weeks. I went to Best Buy who told me to call Fitbit. To their credit, they agreed that the watch was faulty and agreed to send me a new one. I am waiting to receive it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Band pops apart daily

    Posted
    Jefflog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The band started detaching at the Fitbit body and now comes apart at least 5 times a day. Low quality item, frustrating to have to put back together constantly.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good watch

    Posted
    Kiki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought it for basic use of time, date, steps and alarm but alarm wouldn’t stay synced and it messed up on me in the 10 days I had it so I returned it

    No, I would not recommend this to a friend