Main Content

Customer Ratings & Reviews

Fitbit - Ionic Smartwatch - Burnt orange/slate blue-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 2212 reviews

87%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 20 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 2,212 Reviews
  • Rating: 5 out of 5 stars

    AMAZING since updates

    Posted
    humblebee26
    • My Best Buy® MemberMember

    This watch RULES even if you are out of shape and looking for motivation (or the other extreme!). Nearly all the cruddy reviews elsewhere on the internet were pre-updates and Fitbit clearly was prepared to do a lot of improvements to it post-release, and REALLY came through (notifications, women's health features etc added). I have not seen any glitches in the watch in the 2 weeks I've been using it continuously. When you get the watch it's a blank slate and you load the latest software on it through the Fitbit app. It's very intuitive and has so many cool features useful to everyone which no other smart watch can match, and they are spot on. Just the sleep function is worth the price of the watch. It tells you everything of value at a glance regarding your sleep habits and automatically determines when you fell asleep, woke up, and for how long you were in REM, Deep and light sleep stages, with stats and a lovely graph to show you in detail. It even shows moments when you were awake throughout the course of the night and I have verified its accuracy by looking at the clock at night when I wake up. Amount of time in each sleep stage is important and this watch has cool tips and bits of info in the app to explain why it matters and how to improve things...The first thing I do when I wake up is check my sleep performance, and now I know when I'm going to have a bad day or will be inefficient at work and can plan accordingly. Battery life is also amazing. I went out of town twice for about 4 days each (one time was a ski trip) and didn't bother taking the charger and it was still at over 50% when I got home. I think the big difference in battery between this smart watch and others is do to the fact the watch was designed to just record data throughout the day, to be interpreted and displayed in the Fitbit app on your phone. There are minimal things that you do on the watch and mostly it will just be to occasionally check time, notifications, or see your steps .. For people who want a toy to fidget with all day, those are probably the people complaining about a lack of apps. Further about apps, this watch does everything you could want regarding sleep and fitness without needing any apps except the Fitbit app, which is where you manage most watch settings, display faces, goals, pretty much everything. The features in the app are based on the device you have, and the data is all in one neatly laid out space that can be navigated intuitively. The advantages this smart watch has over others regarding fitness and health just doesn't make lack of apps, or the fact that Fitbit Pay hasn't quite caught on with most banks yet, really of any significance. The text and call notifications on this are spot on from my Samsung Galaxy. There's no substantial delay between when they come through on my phone and when they come through on the watch. SUPER easy to use and I can leave my phone on silent all day at work while never missing a test or call (you can set the watch to vibrate even when phone is on silent - cool!). If you are a woman, you can track things most of us try to track mentally or even with a calendar etc., but never get around to it and it's insanely handy. All you do it put in a couple details and you will see in the app when things are expected to occur on the main screen in the Fitbit app. You can record things and it will update predictions, including fertility cycles. Very Cool! I will spare the men the details. Another awesome thing about this watch is when you reach any type of goal, such as number of steps in an hour or in a day or how long you slept, you get badges in your stats and little colorful celebratory notifications. It's really cool. It also does weekly and monthly stackups to show how you're progressing how often you met goals. As far as accuracy, I still haven't calibrated my stride length with GPS runs as it needs to be accurate or entered manually. I did interval running on a treadmill last night and set it to Treadmill setting to record the workout, and at the end it read a distance of 3.95 miles while the treadmill said 4.03. So less than 2% difference. Who knows which is more accurate between the watch and the treadmill but it's pretty cool that apparently the watch recalibrates your strides etc as you use the watch, per the instructions. I bought my sister an Apple watch for Christmas because she is that ADD type...and asked my BF for this since it's the most functional health/fitness watch out there for us non-Olympic athletes who want to track a big variety of health aspects and want health as the focal point of the device with useful motivational features (like Coach -very cool!, and music capabilities). It also looks awesome in spite of opinions from tech review companies and design is very functional and comfortable. FYI I'm a super duper busy full-time professional engineer(desk job), also working on my masters (ever more sitting), in my early 30s who jogs and mountain bikes occasionally and is to get back in really good shape. Again, this watch RULES.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Will Withstand the Test of Time with Best Basics

    Posted
    ConfettiTechie
    • My Best Buy® MemberMember

    Ok, so after a week, here is what I love/am concerned about with the Fitbit Iconic Pros Battery life - it lasts me almost an entire week without charging. Keep in mind this did not include me playing music and running GPS - just a regular high step week + a few Relax moments. Look/Feel - It stands out in a crowd (the burnt orange is really cool - great choice Fitbit) - and I barely know its on my wrist because it is so light weight. My partner asked me how I slept in it, and I told him about the awesome sleep functions, of course, but that I barely knew I was wearing it. Silent Alarms/Snooze - Ok, so this is funny because most health professionals will tell you to avoid hitting snooze, but we all do it. Now, on the Fitbit Iconic, you can actually click the little icon at the top left corner when your alarm goes off for a mini snooze (about 8 minutes). This can also be great for tasks, cooking, laundry, etc. Ease of use/function - This device doesn't do all that other smart watches do, but thats because, it's built to be a powerhouse with fitness and maintaining stability for your life. Image not having to remember to charge daily, knowing it's water proof and not worrying about your activities, and knowing your app isn't going to crash for weather. Fitness app + Visuals on your watch - This is something that Fitbit has always had that has helped them stand out. But now you can pull up beautiful workouts straight from the watch! Cons Lack of Apps - We know that there is potential for more apps to come, but as of now, the wallet function hasn't worked for me, I finally used Starbucks the other day and it was super easy to use, because it's a barcode essentially, but other than notifications, Starbucks and the weather, I haven't found the other apps to be that impressive. I can't wait to see what they come out with. Limited color choices - I know this sounds silly for some, but being able to change up my watch is important to me. I received the burnt orange and teal (darkish blue) and I love it, but I really do wish I didn't have to spend $60 on a new band to change it up. And also, There are only 3 options and they aren't really the most impressive for out of the box appeal. You'll definitely want the leather band. It doesn't look cheap by any means, but still, a little more variety/customization with band and watch would be great. Price - As of now, I do think it is worth every penny I paid for it. (Yes, I am not cool enough to be one of those people who tested it out for free, I'm a paying member). I do think the price is high to compete with other watches on the market. Notifications lack response - We knew this would stay this way, but it is a little sad I can't just send a quick reply saying "In a meeting" or "I'll call you in 5" from a click. If I can click snooze, can't I enable an auto response? Maybe it will come later.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent fitness smart watch and tracker!

    Posted
    MaestroJanks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After having my Ionic for nearly a week and putting it through its paces, I can say it's helped me retire my Apple Watch Series 3 on certain features that I look for in something that I want to wear every day to work, to the gym, and everywhere in between. Starting with the things I like about this watch: (1) it's stylish to a fault, looking nice while also not as eye catching as other brands of smart watches; (2) it's very comfortable and not intrusive when you want to wear it to bed and track your sleep cycle like my previous Alta HR was; (3) it's battery life last beyond five days or more, depending on how often you work out; and (4) it does just about everything you want in a fitness tracker, and coupled with the Fitbit app, it's the best kind of fitness tracker there is. For the things I don't like about this watch are: (1) it's OS is a little slow and not intuitive as the competition (a lot of button presses or swipes to get to certain features; (2) wish there was some voice command similar to Siri; (3) would benefit from a touch-to-wake feature instead of having to press a button or raise your wrist to your face to activate the screen; and (4) not using a universally acceptable charger such as USB-C, micro, and etc. These are all minor gripes about the design choices Fitbit has made and I believe they are only going to get better over time with each iteration of their Versa and Iconic line. Despite these small shortcomings, everything else Fitbit does, they do it very well in tracking sleep, nutrition, water, heart rate, weight, and so much more. It's almost the perfect smart watch, but without some other features that are usually found on either Android or iOS, it's definitely the best fitness tracker you can buy foremost, but comes in second place when it comes to actual smart watch functions such as having a digital assistant, voice command, and the like. You have to do everything manually to access common features. Things will only get better every year. Fitbit has a winner here. They just have to keep innovating and implementing what is already on the market, and then take it a step further. If you're on the fence about purchasing an Ionic, don't be. It's befitting on the wrist more than all the other Fitbit bands or watches out there. Totally worth the upgrade for built-in GPS, water-proofing, and more. Upgrade today while it's still on sale!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks amazing, feels great, lots of data!

    Posted
    Scotty22
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought my fitbit ionic on day 1 and have been testing it out the last two weeks. I had been using the fitbit blaze for over a year and let me tell you, this is a MAJOR upgrade. DESIGN: The ionic is very sleek on your wrist with a light feel. The online pictures don't do it justice as its curves and balance on your write are perfect. Unlike the blaze there is zero loss of 'green light' due to the fact that the ionic sits flat on your wrist. BATTERY: On normal usage without much GPS you can get 5 plus days on the battery. I did have battery issues with the firmware update took place and drained the watch 25% in an hour. DISPLAY: The ionic is BRIGHT even in direct sunlight. You can move through the apps with a quick flick of your finger left and right. Moving the apps around can be a little challenging but not too big of deal. WATCH FACES: Lots to pick from and I signed up on the site to make my own. After some trail and error I was able to import a mountain photo and time as my watch face. I LOVE this idea to make your watch face personal with a family picture. GPS Tracking: I went out to play basketball and the Ionic picked up I was doing a sport and logged the data in the app on my phone. It would be nice if the ionic did show more data on the watch itself and didn't have to reply on the phone app. I next started a walk by choosing, 'walk' on the watch and it logged my data perfectly with a map on the phone app as well. WATERPROOF: Works great in the shower with no issues MUSIC: I downloaded around 20 songs and 1 podcast to the watch. This needs to work easier with the ionic. I had to spend some time downloading the "fitbit connect" and than make new playlists in Itunes. If someone doesn't really understand how to use itunes and transferring songs this could cause some problems. 2.5 hours of data took too long to download...it took over an hour. APPS: Not much to talk about right now. I set up the "fitbit pay" on wallet with US Bank. It took a phone call to set up, but it should work well. It will be nice to buy a drink after a long hike without having to find your wallet. I'd love to see more apps sooner than later, hopefully with owning pebble we will get some cool nice apps. COST: Probably should be $249.99 right now, because it's a watered down 'smartwatch' right now. For $300 I'd would have liked to see a small speaker and mic for vocal announcements of miles ran, or if using the 'coach' app telling you when to move on to the next exercise. In the end, I love this fitbit and I think it will be a hit.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Advanced Fitness Tracker... Not Smart Watch

    Posted
    MMST

    I have had the IONIC for a few weeks now, it was my first "Smart Watch" and was a gift from my husband for my birthday. I had previously used the Alta HR, which worked fine for what it did. I didn't have any complaints and never once contacted the help desk or spent time on the fitbit Forums. Now I find I am spending an incredible amount of time sorting through the community to find issues to my problems... or even worse, on a help chat with a fitbit person who's only suggestions are ALWAYS "Turn it off and back on again" and "Factory Reset" ... All of which I have done.. Then finally they said "Well that's all I can tell you to do". This is an Advanced Fitness Tracker that does not do it's job very well as it commonly stops tracking in the middle of a run or biking exercise, creating huge inaccuracies. (Hmm, a fitness tracker that doesn't track fitness... marvelous). It is NOT a smart watch... the few apps it has work marginally (including the fitbit Provided Apps). If your Activity Tracker is not currently synced to the phone it will provide you NO information of value... except for maybe the time... but if you have changed time zones, it doesn't even do that. (Funny how with a GPS this device can not automatically take a survey of your location to determine the correct time without being synced to the phone.) And this device is notorious for sync issues. I am currently within my return window and am strongly considering that option. Would I buy it again? Absolutely not. It's a fancy Activity Tracker that allows you to customize the face... that's pretty much it. Not the Smart Watch it advertises it's self to be. Keep in mind... I was very excited about this device when I received it. I had high hopes from all of the promises the fitbit Website made. Every moment with it has been a further disappointment because it doesn't meet the expectation in which fitbit claimed it to be. I hate that I get overly excited when something it was designed to do actually works... which is a rarity. By the way... I posted this exact same review on the fitbit forum in an answer to a question if someone should buy it... and the moderator deleted it... so there is customer service for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nice watch, but...

    Posted
    Doshgoneit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was a great watch for the 1 year that it worked for me. The reason that it stopped working was due to the fact I had to do an update on it. Normal process of making sure battery is more than 50% and is near your phone. During the update, it decided to shut off on me and never turn on again. I contacted Fitbit and they redirected me to a forum to look for answers. I got back to them saying that all the tips did not help. They pretty much said that there is nothing they can do and offered a new watch at a discount. It’s not like it was a special discount it’s your normal wait a couple months and a store will eventually have it 20% off discount. I understand that this rating looks low, but if you’re willing to read my backstory I can give you my reasoning. Fitbit is a company that bought out Pebble. Pebble was a very innovative company with a very minimalistic taste. I enjoyed Pebbles growth. For them to incorporate a microphone and texting through the watch with an always on display that lasted at least a week off of one charge sounded way better than an Apple Watch to me at the time. After I found out Fitbit took over, I assumed Fitbit would easily incorporate everything that Pebble was. I was wrong. Even though years has gone by, there wasn’t much growth in the Fitbit line. The battery life never improved, there was no personalization like Pebble, very little design improvements, and still no texting. Pebble had all of that and more and their watch looked highend and was less expensive than any compareable Fitbit watch. 1 year hoping that Fitbit would improve and I get a dead watch after their own update. I supported Fitbit, because they bought Pebble and I fell in love with the software. Don’t get me wrong, the app is great when it syncs. The information on it was right there when you need it and the community is strong. After my Fitbit died, I decided to give the Apple Watch a shot and I was wrong about everything I thought I knew about the Apple Watch. The 18 hour battery life they advertise was what I hated from the start, but it’s wrong. The ionic and the Apple Watch have the same battery life. The Apple Watch has way more functionality and is a very similar price to the ionic. It’s true from a fitness perspective that the Fitbit software may be better and easier to look at, but I’d rather have confidence in my devices especially if it’s a similar price and go with the low end Apple Watch. Apple has more potential in growth anyway. I would rate the iconic a 1 star, but they have their software and community going for them. If Fitbit can develop a better watch at lower cost, maybe I wouldn’t care that it only lasts a year. Just to throw it in there, the WiFi on the watch never worked for me and according to the forums, it never really worked for a lot of people.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great new Fitbit device!!

    Posted
    bdubs
    • My Best Buy® Elite MemberElite Member

    I received my Fitbit Ionic after pre-ordering it from the Fitbit website, and I love it! There was a small issue with syncing, but the Fitbit team sorted this issue and the watch is working without any issues. I've had this for a few days now, and I have a couple first impressions: Good: ---Battery life - it's amazing! Coming from a Samsung Gear S2, which needed to be charged every night, the Fitbit Ionic only loses about 10% battery each day (when GPS is not being used). Mine lasts way longer than the projected 4 day life even with working out in a gym twice a week. ---Features - the Ionic has amazing features that puts it way ahead of other Fitbit devices, most notably the waterproofing and built-in GPS. I haven't swam in it yet, but I'm sure it would work fantastic based on my experiences with it. ---Size - I have somewhat smaller wrists, and I was afraid this would be too big. It is about the same size as my old Gear S2, and it is smaller than the Blaze. It is a bit thicker than what I was used to, but I sleep in this and don't even notice it. ---Build - The watch and the band feel very well-built. My only gripe is that the band just has a plastic clasp and it is somewhat bulky. I would have liked a smaller clasp made of metal or something else. I haven't received my sport band yet, so I don't know how that compares. ---Notifications - I'm used to having notifications on my watch and being able to reply right from there. While I can't reply on the Ionic, notifications show up perfectly and I love how I can pick and choose which apps show up. Bad: ---Nothing yet!! - Besides the syncing issue early on, I have no issues with my Ionic, and I'm usually pretty picky about what is on my wrist. I really like this watch and would definitely recommend it to anyone thinking about either upgrading or switching to a Fitibit device!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Hype doesn't meet reality, but still a good watch

    Posted
    ayl71
    • My Best Buy® MemberMember

    To be explicit the Ionic is not a "smart watch" and frankly I didn't expect it to be. It is firstly an activity tracker with an embedded GPS for running/biking. Love that feature. The GPS signal takes about 5-15 seconds to find a signal. 2) The Ionic has a few "smart watch capabilities and this is where the expectations really disappoint; the watch does not do well the few things it is capable of doing. Notifications: you can select which apps on your phone will send the watch notifications; good. However, the few default apps cannot be turned off (such as text messages) Not good. When you edit changes to no longer receive notifications from one app (i.e. outlook) the watch will not stop sending notification; at first outlook notifications stopped then a few days later it starts again...Extremely poor. Calls / texts. The watch vibrates on your wrist with incoming calls. I really like this feature as I may not hear/feel my phone...Good.Often the watch will not vibrate with incoming calls even though the watch is less than a yard away from it. The incoming call notification fails intermittently (works about 75% of the time) Lastly and again about notifications. The watch allows you to see the history of notifications by scrolling up on the screen...good. However, there is no easy way to clear the notification history. Meaning, I have to scroll through dozens and if not over a 100 notifications before I get to the last notification where I can "clear history". There has to be a more intuitive way to clear the history without scrolling the entire history, especially if I haven't cleared the history in days. I love the new wrist strap! Well done here, no complaints. The strap has the traditional buckle plus a snap-in mechanism to stay locked onto your wrist. The activity tracking is the best. It counts every step and reduces false positive step counts versus other devices I've owned. i.e. the clap test. While wearing the activity tracker clap yours hands vigorously, did the watch count those claps as steps? The ionic doesn't and other tests I've done prove that is more reliable to give me my true step counts. I love that it is waterproof, I shower with it without any problems. Overall, for anyone looking for a smart watch...don't buy this, if you want a really good activity tracker with some minor smart watch capabilities this is a good choice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fitness Smartwatch

    Posted
    JimP1974
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve been a Fitbit user for years, and this is by far their best product yet. If you’re looking for a fitness oriented smartwatch but don’t want/need the bells and whistles and low battery life of the Apple Watch, this is a great choice. The Ionic has a large square screen and a very sleek look. It has a great heart rate monitor, sleep tracking function (which calculates REM, deep, and light sleep), GPS, text and phone call vibrating alerts, silent alarms, music upload app, and everything from previous Fitbits (such as steps, calories, stairs, and active minutes counters). The watch’s battery is one of its best features (about 3-4 days between charges). Since it’s waterproof, you’ll rarely need to take the watch off. I bought a third party Milanese loop band, and the watch looks great with suits and formal wear. The music upload feature also works great. With Bluetooth headphones, the watch will play your favorite fitness music without having to bring along your phone or iPod. The Bluetooth connectivity works really well. There are a few other good fitness apps that come with the watch, such as fitness coach, weather, and relax, and more are on the way. This watch is simple, intuitive, and great for helping you meet and exceed your fitness goals. Well done, Fitbit!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Surprisingly Good

    Posted
    BillB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So I've been using this Fitbit for a little over a month. Purchased on a whim during the Christmas shopping season. I've had Fitbits before but this is a more "advanced" model. As a fitness tracker I've enjoyed it a lot. Pretty decent on the GPS during runs, heart rate monitoring is actually much more accurate than i expected. It's fairly small on the wrist, display is excellent and bright. Looking forward to seeing what it's like when I use my road bike in the Spring. Presently I use it for outdoor runs (gps), treadmill, Spin, weight lifting and average outdoor walks. Running GPS is good, although there aren't as many good stats as when I used to run with a Garmin. Walking GPS is kind of garbage. I would walk the exact same route that I ran a few days before but somehow get more miles? Makes no sense. Indoor use is fine. More of a heart rate monitor than anything. Smartphone functions are mostly ok. I like getting the notifications, but they're not a prominent feature. However, it's kind of what I was looking for. I don't need a Dick Tracy watch. Just let me know when I'm getting a call, text or have an upcoming meeting. If that's all you need, this is perfect. A little more interaction available though would be appreciated. Sleep tracking is excellent. Lots of good stats there. And it helps push you to goals. You want to get 10,000 steps, or x amount of minutes working out, or even challenges against friends. That one is lots of fun as you'll find yourself working a little harder to beat a friend. Overall, I am enthused. Had an apple watch, but just didn't enjoy the experience. I've had a Garmin 230 and it was excellent but didn't last as long as I wish it had. Loved my MS Band, but battery life was pretty bad when using on long rides/run with GPS tracking. Otherwise excellent smart features. Pebble was fun but just as a watch, no fitness features. Battery life is about 4 days or so depending on what i use it for. Kind of with it would allow me to control music on my phone. Pause, advance, stop. Would make it a better tool during workouts. My only real con is the alarm. Wish i could make it smarter, change the intensity...something. The thing blasts (shakes) me awake and I'd like to have something a little gentler and non-invigorating at 4 in the morning :-)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work as advertised/Fitbit Support useless

    Posted
    LydiaJ
    • My Best Buy® MemberMember

    The Ionic is advertised as a fitness tracker with smartwatch features, however this device has failed to provide smartwatch features for the past 6 months. I purchased this watch in Feb 2018, and for a short time it worked great. However after an update from roughly 6 months ago I am no longer able to get push notification from my phone to my watch, which was the entire reason I chose the Ionic. I have tried multiple times with Fitbit customer support and their online troubleshooting guides to get the push notifications to work, but nothing has helped. For those interested, I currently have a Galaxy S7 Edge running Android v. 8.0.0. Fitness tracker features: Steps counter is sensitive and counts my arm movements as “steps” Sleep counter is not horrible and seems fairly accurate Female heath tracker is convenient, but lacking useful tracking options. I submitted a request for Fitbit to build this out and got a vague canned response. Smartwatch features: Useless because they dont work. I recently had to contact Fitbit support because of a security breach with my account, but I am now having to jump through hoops to get it corrected. The email address associated on my account was changed without my consent, and now that Im requesting to have that change reverted I am having to jump through hoops. If the agent who initially made this change actually followed account verification protocols I wouldn’t be having this issue in the first place. Thats assuming that Fitbit has account verification protocols to begin with. This gives the individual who one’s this email address visibility into my account and information and visibility into other Fitbit users I have connected with through Facebook. THIS IS UNACCEPTABLE. I am so disappointed with this purchase and my experience with Fitbit. This will be my last Fitbit device and will be replaced for a more reliable brand of smartwatch. I do not suggest waisting your time or money on the the Fitbit brand.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fitbit's new Smartwatch is not worth $300

    Posted
    rbg1407
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was excited to purchase the Fitbit Ionic, because I thought it would be the perfect fitness and smartwatch to replace my Android Wear. My honest impression is that it looks like an Updated Fitbit Blaze. My sister has the the Fitbit Blaze and the interface is very similar. The only difference with the Ionic is that it has NFC for Fitbit Pay, Offline Music storage (up to 300 songs), Bluetooth headphone connectivity, built-in GPS, and Waterproof up to 5ATM or 50 meters (Great for Swimming and you can wear it in the shower). Smart-Features: There is actually no real smart feature on the Ionic. You only get notifications from most of your apps like Facebook, Facebook Messenger, Google Hangouts, Text Messages, Calendars, E-mail and many more that Fitbit supports. For example, once you get a text message or notification from Facebook or Instagram, you can't replay, delete, like; basically you can't interact with your notifications. I hate to factory reset the watch 3 times and reconnect with my phone in order for notifications to work. It also takes time to update and install the software every time you setup the Ionic with your phone. Once I have it setup and notifications were working, the overall software experience on the Ionic was OK. There was a lot of lag when scrolling through the watch menu and the stats ( Steps, Calories Burned, distance) took a while for it to update on the watch. Compared to my Fitbit Charge 2 the steps and other stats were updating in real time and was accurate. Verdict: I told myself that if Fitibt made a fully water proof smartwatch I would buy it. But having the lack of a fully smartwatch feature, the smartwatch software being slow and unresponsive, and the basic core functions such as tracking my steps being delayed, made me feel like it was not worth $300. I would have kept the Ionic it if everything worked smooth on it's launch yesterday 10/1/2017. I'm pretty sure it would get fixed soon with Software updates to address the issues, but I am not paying it right now at $300. I would probably get the watch when it goes on sale for $250 or less. For now I am sticking with my Fitbit Charge 2 or Android Wear smartchwatch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Screen Cracked, Horrible Warranty Support

    Posted
    rlared
    • My Best Buy® MemberMember

    I purchased a Fitbit Ionic from Best Buy on 12/31/17. On 1/26/18, I noticed that the screen had a large crack down the center. I did not hit it on anything or drop it so I was very disappointed. I used it only for walking and elliptical machine. I tried to return it to Best Buy, but because it was cracked they said I needed to go through Fitbit warranty support. So I contacted Fitbit customer service on 1/28/18 and they asked me to send a photo, which I did. On 1/29/18, they responded that scratches and cracks are not covered under warranty, but they can offer me a 25% discount on a new Fitbit watch, which I find pretty insulting since it's less than 30 days old. I argued that it's clearly a material defect but they refuse to honor the warranty. I am very upset because I paid $300 for a digital watch with gorilla glass that's advertised to be for active people, and yet the screen cracked almost immediately and Fitbit won't fix it. As far as the features of the watch itself, other than tracking sleep and heart rate, it's really not that great. Overall I am extremely unsatisfied with Fitbit as a company and I will never purchase one of their products again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    So much unrealized potential

    Posted
    BigRalphN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just to give you an idea how angry I am, I just ordered a Galaxy Watch because of the Ionic. As someone with health issues the Ionic sounded perfect. I got mine on sale the day after Christmas. Things were not perfect but I figured as with any brand new device it might take a firmware update or two to square it away. It is now October and the two updates did nothing to fix problems. You never know if the phone will sync or not. I can normally force it but I have it set to auto. Sometimes I have to remove the device and software and other times I need to factory reset the phone. It can be annoying. I can't control audio on my LG V30. I almost never get messages or call notifications. I called Fitbit and was told my phone was not supported and I asked about Samsung and they are not supported either. They said they should work but if they don't it was my problem because I did not research and find compatible phones before my purchase. I can get notifications on rare occasions but mostly not. Also this came out and doesn't support 5g on routers. It only supports the older format. Honestly it doesn't need that as 5g is only for short distance but it makes firmware updates take forever. The updates I got took hours and failed multiple times before completing. It's a beautiful device and the sleep and heart rate tracking is super. Also most watch faces need paid for and they do not have a standard fir this. Only two appear Play Store. Most use something called Kiezel pay which works but if you change faces and want to use the paid face you have to wait for the trial to end again and get the code for the site. You do not have to pay again, but it's still a major pain. Also it has an oxygen sensor which would be great for health apps but it currently, after all this time, does nothing. It is such a good looking phone. There are tons of faces if you don't mind shelling out some cash. Most apps are very rudimentary and useless. There are a couple great ones like one that allows you to enter your medical history and meds. Oh ya, I forgot to mention it's terrible with iphones also. Most of the syncing complaints and inaccuracy complaints come from iPhone users. So what is supported?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful performance for running!

    Posted
    RomanPines
    • My Best Buy® MemberMember

    First of all, let me start by pointing out that I've been a Fitbit user since they started for many years already and I have tried every one of their product including their Alta scale. My previous watch was the Surge which I had for about 2 years and I had no complains with the performance of the Surge watch but only with some issues with charging. I've been a devoted runner for many years and rely on my watch to keep track of my weekly mileage, HR, pace, etc... I got the Ionic on the day of the release (Oct 1st) at Best Buy and have already done 4 runs with the watch and 2 out of 4 I have experience issues with the performance of the watch!! This is 50% of the time! Extremely disappointing so far! The first problem was yesterday when I noticed that the GPS connection when beginning the run started to loose signal intermittently... this resulted in a logged run at the end of my 4 miles of more than .20 miles off from the actual distance done. I never had this issue with the Surge! Now today was even worst! By the end of my 4 mile 5am run when I looked at my watch I notice that the watch decided to pause the run at .5 miles which now resulted in a logged run of only .5 miles vs the actual 4 miles I ran. After my run I opened the Fitbit app in my iphone to check if at least the watch recognized the run in its automatic mode and there was nothing. The watch did not realize that I just ran 4 miles! So far I am hating this watch and I am extremely disappointed with the performance this model has shown in the first week of use. If this will be the new quality standard that Fitbit will follow, I am taking my money somewhere else and give a shot at another competitor.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's a Fitbit and not much more

    Posted
    Gadgetman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I know this device is new and I am hoping they update this quite a bit. The hardware is nice, great looking screen, very comfortable and has tons of fitness sensors and features. I bought this with the excitement of getting a smartwatch that does fitness really well. I would have to say as of now and the limited apps, it is a stretch to call this a smartwatch. In terms of the smartwatch features it is not much more than the Blaze is with the exception of the Fitbit pay and music, which are two things I wouldn't use a lot. I was hoping the notifications would be better with the ability to respond and also see the entire message which you can do with a Samsung watch. The screen wake is very slow to respond, either requiring quite a firm tap on the screen or a vigorous rotation of the wrist. Touch screen is slow, not sure if this is related to the touch screen or the processor. Sometimes it seems responsive but other times it is not which makes me think the processor is doing something else and doesn't respond quickly. If you open one of the apps it would be nice to just swipe the touch screen to the side to get back to the menu but you have to hit a button to exit, seems like if you have a touchscreen you should be able to get back to main screen by some swipe on touch screen or hitting the button. In conclusion I am hoping Fitbit gets more apps and updates the firmware to make this more of a smartwatch, but as of now I am disappointed and probably returning it. If you are an iPhone user then it is a no-brainer to get an Apple watch instead of this, if you are Android I would recommend a Samsung Gear S3 or wait for the Gear Sport, or look into the Garmin devices.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great functionality; Poor quality and service

    Posted
    Jprice
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm disappointed that I have to write a poor review for the Fitbit Ionic. I love how smooth the watch runs. I think it looks very stylish and looks great on my wrist. Basically, it has everything I am looking for in a superior fitness/smart watch. But my disappoint derives from the display screen. After a week of normal wear, I acquired a scratch on the "Scratch Proof Gorilla" screen (As shown in the picture). I was upset and down about it but I figured I bought it from one of Fitbit's approved vendors and it had obviously been within the 45 day money back guarantee, so I should be good, right? Wrong. After contacting Fitbit through Twitter, they informed me that their "SCRATCHPROOF" screen was not covered by their limited warranty and that they would not replace or fix the watch. It irritates me when a company does not stand by their product and does not go above and beyond for their customers. Especially if they are shelling out top dollar for their product. I guess take it from me and invest in a screen protector (If you plan on buying the Ionic). I thought I wouldn't need it because it is suppose to be a quality product but I was wrong.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Tried to be positive, but...

    Posted
    Loken
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been a faithful Fitbit user for years (primarily Charge HR), though I know that the quality of these products is... average. I need a watch for my job and enjoy knowing steps and heart rate, so Fitbits worked perfectly for what I needed them for. I have been wanting a smart watch for a while now, and when I saw that Fitbit came out with a basic smartwatch plus the fitness tracking capabilities, I bought it. I didn't need a fancy smart watch, so I was generally satisfied with the limited smart watch app features as long as the fitness tracking was high quality. The first thing I noticed was the quality of the touch screen. It is decent, until you try to swipe notifications away; it's almost impossible (not sure if it's a screen quality issue or software connectability issue). I was also pretty excited about the Pandora app and "wallet" payment features, but guess what? You have to have a Pandora Premium account to use the Pandora app, and only major, select banks support Fitbit's "wallet" app (I think there are 7-8 banks on the list). There is also a major software issue that makes the Fitbit disconnect from your phone--a lot. I had to delete the device from my Fitbit account and re-add/install my Ionic numerous times so that my notifications would come through to my watch. Fitbit at least needs to fix that issue ASAP. Basically, I paid $300 ($350 retail) for a Fitbit with an attractive watch face. If this is what you're looking for, then just get the Fitbit Blaze for $200 less. On Black Friday at Best Buy, the basic Apple watch was just about the SAME PRICE as the Fitbit Ionic. I am kicking myself for not just getting an Apple watch. To comparison of quality is a no-brainer. Bottom line: Fitbit doesn't deserve to put a $350 price tag on this product. There are countless bugs they need to work out. It is NOT worth your money to get this product if you are looking for a smart watch that also does fitness. Either get a Blaze and forget about the "smart" stuff, or just get a Google assistant/Apple watch. I have since returned my Ionic and am saving up for an Apple watch instead. I am done with Fitbit.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice fitness watch

    Posted
    CarlolinaGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I debated having a full-blown smart watch versus a fitness tracker with smart features. The later won. It has the features right for me. Pros: + Customizable home screen. There are quite a few options. I found one I really like and have stuck with it. You can cram quite a bit of summary information on the screen if you like. + Screen size. Some may find it large but I was wearing a watch before that was larger (had compass, altimeter, etc. in it and was solar). I find this a good size to read and I can actually squint and read if my glasses are off. + Fitness features. It tracks steps, floors, heart rate, distance, activity time, sleep. I like all those. I found the heart rate close enough. I had the old HR that typically showed my HR about 20 higher than what they read at my checkup. This one was maybe 5 or 10 lower. Close enough for me, I just kind of use it for relative view. + Notifications. I use Smarthings at home so I have those notifications buzz my watch as well as text messages. Works well. With text messages you can do some quick canned replies. + Water resistant to deeper than I'll go. I swim in our backyard pool in it just fine. No issues. Cons: - Step counting precision. Note that it does rely on some element of arm movement to track. If you are all very precise on that, then this could be important. In my use, I like close enough and it balances out. I can sit in my chair and swing my arm and get it to count steps. (Similarly with climbing floors, if you are holding stuff in your arms and cannot swing them, the floors will not register) - No Spotify. It has Pandora but I'm a Spotify person. - The Band. We'll see how it holds up. It is rubber (or rubber like). It stays latched which is good. Better than the HR which was integrated and ended up getting nasty. At least this can be replaced.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    To many connectivity issues

    Posted
    G1Gs

    This watch is plagued with functional issues, has very few apps, no apps being made, and very limited watch faces. Most watch faces are gimmicky graphics or childish hearts and puppies type mentality. Very few that even try to look like a watch. My main issue is connectivity. Check their forums, they are filled with countless requests regarding being unable to connect to all phone types. Auto update doesn't update, but runs constantly on your phone killing your battery. The app won't work unless your location services are on, WiFi is on, and Bluetooth is active on your phone, but this doesn't help connect. Manually updating the info from your watch to your phone is a painful process. You click update and watch a wheel turn for a minute or two just to be told, 'try again'. There is no % completion bar. Forums are filed with complaints and responded to with lengthy solutions like to set up a computer account and follow a dozen steps which everyone says dis not help. New firmware does not update. Some say takes hours, has no % completion indicator and then fails. Step counter is an 'algorithm '. It is not based on GPS as advertised. I have no idea why they need location services on your phone but say watch has its own gps. Regardless, it doesn't use gps to track your actual steps. Walking without moving your arm Does not count steps. Shaking your arm while sitting does count steps. Sleep tracker is based on a formula also and not solid info. If you manually change when you fell asleep, it recalculates the entire nights sleep including changing all the actual times you woke up, when you had rem or deep sleep etc. So taking off 5 minutes of awake time at start of 7 hours of sleep changed 1 hour of deep sleep to about 1/2 hour of deep sleep. This makes no sense of based on actual science. The times it says all of your sleep events occurred changes for the entire night. The same happens if you cut any time off the end or if split in half because you woke up for a half hour etc. Buyer beware.

    No, I would not recommend this to a friend