Customer Ratings & Reviews

I like it but it needs to be charged up every day.

Very poor, these best buy guys name used products as open box to attract customers to buy. Actually, when you see the word open box, at least i assume it was an display piece but it was not. Most importantly, the watch does not even switch on.

It was just ok. Returned it and got a Samsung galaxy watch instead which is about the same price with more features.

I bought this for my mothers birthday because her cardiologist said to get a watch with the ecg function. My mother is 70 but still works and uses technology daily. I even struggled just programming the thing. You cannot change the font size like on an Apple Watch. Getting the ecg function to work is difficult because it asks you to put 2 fingers on the screen in a specific way but the sensors don’t always recognize it. We took it back. Would not recommend. Apple Watch is way more user friendly.

This is the worst Fitbit watch I have purchased. It would not hold a charge and did not tell me my steps. I reached out to Fitbit, but all they did was send me two more that did the exact same thing. You would think a company like them would make it right but since COVID company's only care about the bottom line. I'm out of $219 and just bought a different one so I can record my workouts.

I was not impressed with this watch. I ended up returning it after giving it almost 2 full months to make me like it.

My daughter had this just after one year it stopped we did buy a warranty so we didn’t get it fixed

It froze a couple of times already. Notification is delayed and not working all the time. Battery life not as advertised even though i don't use always on display.

This is now owned by Google and I wish I would have known. All the great things about the Sense are now gone. You cannot do anything without google. No music. period. I am kicking myself for not returning this when I could. I kept going back and forth but this is just trash. I wish I would have went with another brand.

Heart rate monitor didn’t work, steps count is very inaccurate and inconsistent

Has trouble staying connected to my Samsung 22 smartphone for wrist calls!! I've been in communication with Fitbit Support and they too haven't been able to help me!! I'm super frustrated since this was suppose to be an upgrade from my Versa 2. I was excited about this specific feature and can't even use it!! I'm headed back to Best Buy today for a full refund!

I give this product a 4 star, because you have to purchase the Fitbit premium app to use all of the benefits of the watch. I purchase this watch because it don’t need a data plan, but then again you are still purchasing something to use it. Otherwise the watch is nice and simple to use. If you don’t need the premium package for Fitbit, then this is the watch for you. It is easy to use and navigate. Battery life is not 6 days as described.

Only complaint is not being able to control my Spotify. Not sure why every smart watch before could do this but now it's not an option.

Mine doesn’t hold a very long charge like my original sense used to. Kind of disappointed FitBit.

Not a valuable instrument. I wanted to return it but was away for two weeks and misunderstood the return policy.

Nice watch but doesnt have music and some other options the Sense has

Wonderful product works as advertised. This is for the health conscious and at-risk health issues

The watch band broke quickly and then the part that holds the band in place also broke when a new band was installed

This watch was nice but it didnt have what i wanted.

I put on the watch and it doesn't read/work. My wife put the the watch on and it work on her white skin. But if she put the watch on her other arm where she as a dark tattoo ink and it wont work. So she use it on her left because is the only way my girt i got her works. Worst Christmas present I got my wife and a waist of 200$