Customer Ratings & Reviews
- Model:
- FB521BKGB-US
- |
- SKU:
- 6514034
Customer reviews
Rating 4.4 out of 5 stars with 1742 reviews
(1,742 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Durability4.6
Rating 4.6 out of 5 stars
- Comfort4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Sense 2 Advanced Health Smartwatch's long battery life and ease of use, finding it easy to operate and providing comprehensive health and fitness tracking, particularly sleep and heart rate monitoring. Many appreciate the numerous features and accurate step tracking. However, some users experienced issues with the watch band causing skin irritation, and others reported concerns about screen size and GPS accuracy.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Doesn’t measure oxygen levels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does indicate if you are in afib. It doesn’t measure oxygen levels or accurately measure sleep.
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, there. We're sorry to hear that your Fitbit Sense 2 does not measure your SpO2 levels and is not tracking your sleep accurately. To track your blood oxygen saturation (SpO2), we recommend checking out these tips: https://support.google.com/fitbit/answer/14226120
We also recommend checking these tips to track your sleep properly: https://support.google.com/fitbit/answer/14236407
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
JUNK---DO NOT BUY!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this Fitbit Sense 2. It does not stay paired with phone. You cant receive calls/notifications or other functions that require it to be paired with phone and/or Fitbit app. It requires manual pairing several times a day to use the functions noted above. WHO HAS TIME FOR THAT?? Again very disappointed!! I owned a Fitbit Charge 4 for several years and never had a problem with the pairing function. The Sense 2 is way to expensive for what little it dose.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY THIS
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not enjoy this product at all, it vibrates for no reason all of the time and now I can no longer turn it off. It is sitting in a box, useless. I am unable to return it now as it is too late, as I am out $250. A nice gift, turned into something horrible. It never worked right from the beginning, and I have gotten a replacement at least once. DO NOT BUY THIS.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, MeredithCampbell. We're sorry to hear that your Fitbit Sense 2 is no longer turning on. If your Fitbit device screen does not turn on after placing it on the charger, we recommend giving your Fitbit a restart by going to this link: https://support.google.com/fitbit/answer/14194938
We also recommend trying these battery charging tips: https://support.google.com/fitbit/answer/14225530
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 2 out of 5 stars
sENSE 2
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iT WAS GREAT AT FIRST AND IVE ONLY HAD IT FOR ABT 9 MONTHS NOW, AND THE TEXT DONT COME THRU AND THEY CANT FIGURE IT OUT... WASTE OF MY MONEY
No, I would not recommend this to a friendRated 1 out of 5 stars
Fitbit Sense 2 Defective—UGH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Fitbit sense 2 online and it arrived relatively quickly. However, it is defective. Upon startup, the screen goes to a big red X and then black. The display doesn’t come on. I tried troubleshooting using the Fitbit support tools and even called and talked with a technician. They said I have to return it and they will send me a new one after they receive the defective one back. Ugh.
No, I would not recommend this to a friendRated 1 out of 5 stars
A Short-Lived Disappointment with No Support
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The FitBit Sense 2 proved to be a major letdown as it mysteriously called it quits within a mere 4 months. Shockingly, our attempts to seek help from Google yielded no results, leaving us in the dark with a malfunctioning device and unanswered questions. Consider steering clear of this unreliable fitness tracker.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
A Sad Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had significant difficulty trying to set up the Sense 2: tried for two hours without success. Made an appointment with a member of the Geek Squad, who spent an hour and a half making the same attempt. After getting multiple large red Xs on the screen, it was decided that I should return the item for a credit.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendRated 4 out of 5 stars
Fitbit Series 2 watch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fitbit is always a good tracking device. For the price, I would have expected it to improve and add more features to the product. Overall design and feel is good. Average on rating.
No, I would not recommend this to a friendRated 5 out of 5 stars
Sensa2 rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The first time I answered the phone call I ran to my phone thinking the other person couldn’t hear me. I was so happy to find it let me talk to the other person in the watch! I feel like I got an Apple Watch now. :)
I would recommend this to a friendRated 2 out of 5 stars
Not used friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The watch was fine, the app is not. Not very user friendly compared to Garmin or Apple Watch.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
junk sense 2.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wore this sense2 2 weeks and it just stop. my old fitbit i had about 20 years sense 2 is junk.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hey there, ABWT. Sorry to hear you’re having problems with the Sense 2 — we understand how frustrating this can be. We’d be happy to investigate this further and get your device back on track. When you get a moment, follow up with us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 1 out of 5 stars
Bad bad product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Do not purchase it. It does not notify for WhatsApp calls or regular calls. Please, for goodness’ sake, avoid buying this.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi, there. We're sorry to hear that your Fitbit Sense 2 is not receiving notifications. We recommend trying these troubleshooting tips: https://support.google.com/fitbit/answer/14225533
For further help, reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
Rated 1 out of 5 stars
Not a Good Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Sense 2. I returned the first one because it stopped working. I was able to get a refund for the defective watch. My second watch stopped working seven days past the return policy. They are only suitable for 60 days. Now I know why Best Buy stopped insuring FitBit watches. They are NO GOOD
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendRated 4 out of 5 stars
Good product, wish it had more integration.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. Wish it would have more app integrations to Samsung phones. Wife has not figured out how to turn off alarms from the watch.
I would recommend this to a friendRated 1 out of 5 stars
Horrible experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery died within a day, Fitbit refused to replace, Best Buy refused to fix.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, VinceroPerdero. We’re sorry to hear there was a problem with the battery on your Sense 2. We’d be happy to investigate further and get you a resolution — when you have a second, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
Rated 5 out of 5 stars
Rick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift for my wife. She has just started using it but loves its features so far and its sleek design. She is excited to learn and use the sleep features.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
I would recommend this to a friendRated 1 out of 5 stars
Poor battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than 2 months, won’t keep a charge, Best Buy won’t exchange it….
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friendBrand response from FitBit Team
Posted .Hi there, TonieT. We're sorry to hear you have concerns about the battery on your Sense 2. We recommend restarting your device to help boost battery life and here's how to do that:
Press and hold the button on the side for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
Here's a link with more solutions: https://support.google.com/fitbit/answer/14225530
Reach out to us anytime here: https://support.google.com/fitbit/gethelp?hl=en
Rated 2 out of 5 stars
Not worthy considering the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not not that different compared with versa 4. And the period and ovulation tracker it’s basically as the Flo app
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Non-FitBit Apps are gone!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't allow the full suite of FitBit apps that have been developed over the years. Made it a walled garden making it less useful that my previous FitBit. Returned.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Pale Gold - (2022)
No, I would not recommend this to a friendRated 1 out of 5 stars
Utter frustration.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this item less than 24 hrs and have had nothing but frustration. I have deleted app and device and started all over with no resolution. I've been on phone chat with support for over an hour and while one issue was resolved for the moment, I have a couple others still not working properly. I plan to return ASAP.
This review is from Fitbit - Sense 2 Advanced Health Smartwatch - Platinum - (2022)
No, I would not recommend this to a friend