Customer Ratings & Reviews

This is my Fourth Fitbit. This is definitely better than the first Fitbit since generation. As I've had nothing but issues with it. However, there has been nothing special added to this model besides the button on its side. I find the customer service for Fitbit has decrease since it was merged with Google. Therefore the review. I'm a big fan of google however I think they need to take some priorities in making a better product for its consumers.

Fitbit Sense model is really good and got lots of features.

Love it!! I love the look ! I wear it 24 hours a day and it retains its charge. I have only needed to charge this once a week!! It does everything my old apple watch did but better!!

In about 15 days it no longer worked and after having to go to the store because the app would not allow me to do the replacement option I get there to find out because it was an open box deal in "excellent" condition The only thing I can do is replace it with another open box but instead was offered one in fair condition. Even with total member rewards I was told they can only send it out if they're able to fix it great, if not then the only other option is to be refunded but they will not replace it with a new one.....

I have issues with the sync and the display does not work properly. Clock face does not show any numbers or alphabets. It is annoying to keep resetting the device when this happens. Started noticing scratches around the screen within a month. I never had any issues with versa and Alta. Very disappointing. Customer care is not great either.

I bought this was a little over a year ago. When i bought i didn't purchase the warranty right away because i wanted to make sure i would keep it. I forgot to go back for warranty that you only have 15 after to purchase and not 30 days like most other businesses. So at this point, I hoped for the best. As of today, it is not working. I noticed when I tried charging it and it wouldn't take the charge. One if the metal pieces on back that reads came off and I didnt realize it. I can't even get a refund or exchange due to the fact I didn't purchase the warranty. I should've did like my fiance did and purchased one from Amazon for alot less. The one he purchased works better and was a least 150 dollars less. I paid over 250 for this to malfunction after a year. What a rip-off. I wouldn't recommend this brand or store for it. Their return policy is trash if you don't have warranty. Now I have to spend more money for another watch. I'm very disappointed with this.

Both this for me and my wife. But after more than 2 months of used i just have 2 to 3 days battery now as it expected to last for 5 or 6 days of use.

Love it! Keeps me in touch with everything I need to know throughout the day.

It is not as user friendly as my charger 6 was. Boo.

Great. Love it. Wear it 24/7. Love the big screen face.

Essential for day-to-day fitness and health enthusiasts.

Had a Charge II for years. Like the Sense II even better.

I've been extremely happy with my purchase so far. Charge lasts a decent amount of time, and charges quickly when it does need charged. My only complaint is that I can't use it without my phone nearby, or to stream my music while working out forcing me to hold another device during workout. That's a design flaw tho, not a purchase issue!

I was thoroughly surprised with how well the pairing app is for this watch. It was extremely helpful to look at your sleep data and improve your overall quality of sleep.

Love the Fitbit. Fashionable and if you’re competitive, it’s the watch for you! Competing with friends on steps is awesome! And helps keep exercise goals in check.

I love this watch! I had the Charge before and I upgraded to this one. I don’t notice it’s there and it’s very accurate.

Great fitness tracking and heartbeat monitor. Helpful for knowing when I have AFib too. The only thing I can complain about is battery life is pretty bad, maybe 3 days at most even with dim and light vibration setting.

I like the various features such as the ECG and also being able to take calls. I would like a better selection of bands.

It has all the features I needed and a big face. The price was reasonable and I was able to buy interchangeable bands in different colors. They are easy to swap out

It’s not as big as I thought it would be. I had a small Fitbit before. I was interested in the stress feature.