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Fitbit - Versa Smartwatch - Black/Black-Front_Standard

Fitbit - Versa Smartwatch - Black/Black

Model: FB504GMBKSKU: 6203311

Customer rating

Rating 4.5 out of 5 stars with 4248 reviews

92%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 24 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 137 Reviews
  • Rating: 1 out of 5 stars

    You can add music, but you can't listen to it

    Posted
    Jones
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I reported my issue (the second time with the Fitbit team and received this reply: We apologize for the delayed response and it was nice chatting with you regarding your Versa's volume not working using your Airpod. We've run another review on this email address, we're able to locate your Fitbit account and see that your device successfully synced today, June 4th at 3:34 PM using your iOS device. So that we can document your case properly, may we ask what type of airpods are you using? As we've contacted our team regarding this case, we'd like to set proper expectation that our device's volume can't control when using an Apple Airpods. Should you wish to use this feature on your device, we do suggest using our Fitbit Flyer which is currently not available on our website https://www.fitbit.com/shop/flyer. However, you can check our authorized retailer via https://www.fitbit.com/retailers as they still have our Flyer earphones on their inventory. If you wish to know more about our Fitbit Flyer, you can check this website: https://www.fitbit.com/flyer. We hope to hear from you. Should you have any further questions, don't hesitate to let us know. Sincerely, Julian S. and the Fitbit Team This was my reply: All I can say is I'm extremely disappointed. I purchased the Versa with the understanding that I would be able to listen to music as I exercise. Little did I know that I would need to purchase your exclusive wireless earphones. I feel that this should be part of the advertising, or at least noted on your website and the package detailing. I had tried two other brands of wireless earphones and experienced terrible Bluetooth connection while walking outside, despite resetting the Versa a number of times. The Bluetooth connection was good with the Apple Airpods; however, I had to deal with ear-piercing sound. Unfortunately, I am left with no other choice but to post a negative review of your product. My recommendation - spend the extra money and purchase an Apple watch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Questional Build Quality

    Posted
    IML726
    • My Best Buy® MemberMember

    I purchased my Fitbit Versa in May of 2018 from Macys. In the little over one year period in which I have owned the watch, it has had be replaced due to manufacturing defects two times for battery failure. Just recently the HR sensor failed, but this happened 3 weeks outside of my warranty period. The only thing Fitbit offered was 25% off another device. I don't trust the build quality of Fitbit so I declined the offer. When the watch worked correctly the battery would last for four days between charging. This was one of the main reasons I decided to purchase this watch over an Android smartwatch. I like Fitbit's fitness tracking and the app for the smartphone to see detailed metrics. The smartwatch aspects are limited, but that wasn't the primary reason for buying the Versa. It had the basic things I needed, such as call and text notifications. Pros (when functional): Battery life - 4 days between charges Fitness tracking - basic info on the watch and detailed info in the app Sleep tracking (dependent on a functional HR sensor) Cons: location of back button - would cause watch to cancel fitness tracking during workout build quality - 2 battery failures and 1 HR sensor failure connection errors to smartphone app - watch would not sync and would have to perform a factory reset Neutral: Straps - I had 2 straps break in the time I had the Versa. Possibly from wear and tear. Bottom line: I don't recommend the Fitbit Versa unless you buy an extended warranty. In my experience you will need it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The bands are HORRIBLE

    Posted
    Rose
    • My Best Buy® MemberMember

    The watch itself is pretty good for the most part. It doesnt impress me much more than the charge 2 and actually I prefer the smaller size of the charge 2 to the enormous square box on my arm. It doesn’t do anymore really than the charge 2 except the timers. I do use them more. bands are lacking in a very big way. There’s no way to disable the watch while changing The bands and you have to hold onto the base of the watch good to get then bands off and the only way to grip it you’re forced to push buttons that open different options on the phone so while your simply trying to change the bands you’ll also be setting an alarm or disabling notifications or maybe even accidently purchase some thing you had no intention of purchasing. Or the watch will start an exercise routine for you because just trying to switch out the band is just that much work. Not to mention the tabs you have to push to take the bands off are HORRIFIC!! If you have fingernails you can say goodbye to them because those tiny little balls rip right through them. Or they break off as what just happened to me. I had to get a tiny screw driver to get the band off the versa to clean it. Whoever came up with the functionality of these bands was obviously making the watch disposable. Not something that would last anyone any length of time. Which for me really isn’t good. I’ll be looking for something that is built to last and not be a huge pain for a big price tag.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware, this product is defective

    Posted
    swissmike

    This product has failed hardware and software-wise over the past 6 months. The wristband constantly breaks and the software registers thousands of steps even when I am sitting at my desk. Now the battery is lasting only 6 hours. This is the 3d replacement that Fitbit has sent me. I had the same problem with their flagship product of last year, the Fitbit Surge. The Surge fiasco of being a defective product that Fitbit would not stand behind will drive all of us to other brands. Apple Watch and Garmin seem to be the leading favorites. Why would a company not stand behind its Flagship product. The Versa and Surge cost close to $250 dollars. Once they recognized it was defective they should have refunded us our money. Instead they drove us onto the wrists of the competition. $250 is cheap to acquire a new customer or keep a loyal customer. What is the customer retention department in Fitbit thinking? Ouch, we be most unhappy Fitbit Flagship product fail!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy unless you just need fitness tracker

    Posted
    PVLS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Why not to buy. 1. Notifications doesn’t come on screen automatically, you need to press button, tap twice(hard) or shake/turn wrist(extremely hard). 2. Heart rate monitor doesn’t turns off completely. Even if you tun it off green light turns on as soon as you put versa on. 3. With screen always on feature (available on some faces) battery barely last a day. 4. When you change watch face all previous settings resets and if you decide to go back to previous watch face same story. 5. Support wasn’t really helpful. Why buy 1. Pebble like design 2. Good fitness tracker 3. Fairly accurate sleep tracker 4. Water proof 50m Over all this is not smart watch. If Fitbit want to sell it as mart watch major upgrades needed, don’t know what was they thinking when they decided to sell half developed product. Now I am back with google wear. Disclosure: I bought one versa from best buy another from fitbit directly with discount as previous pebble user

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a workout watch

    Posted
    NewLife24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I work out four-five times a week. I liked the charge 2 tried “up grading” to this......it.is.horrible. Tried to make it work for two weeks before I returned it. The HR was crazy wrong. I wore my charge 2 one day just to compare and the readings on the Versa made it look like I had never gotten out of bed. I liked the cool touch screen and fun faces but I needed and wanted an exercise watch. It had wrong steps and stairs too. It would log over 8000 before noon. SO off. When I returned it the Best Buy worker laughed and said they the Versa is having a horrible time “staying sold”. She said they get returned way too much. Two workers agreed that they wished they stop claiming them to be “workout watches”. Waste of time and money. I bought a similar watch from Garmin and it has been Awesome!! Totally accurate!! Yes I did every adjust and setting that Fitbit suggested. It simply sucked.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    disappointing tracker

    Posted
    LIzz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using a Fitbit tracker since 2012 and was interested in upgrading to the Versa watch since I swim lots. I thought it would be nice to track my laps. I quickly realized that this wasn't at all accurate as far as distance. It did measure time and sometimes heart rate, but distance was off by 200-600 yds. Battery life was not what I expected, even though I disabled all-day sync. The watch also didn't come on unless I pressed buttons. Flicking my wrist or tapping the touch screen didn't work. On Day 9 my heart rate tracker stopped working. Customer support tried to be helpful; we reset the watch to factory settings and reinstalled the software. Took 2 hours. Still no heart rate tracker. Ultimately, I was offered a replacement. At that point I had no confidence that the next watch wouldn't have similar problems. Since the watch was still within the return period, I elected to return it for a refund and continue to use my Fitbit One. It's a great product. Too bad Fitbit decided to discontinue it!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Product.

    Posted
    Sajam
    • My Best Buy® Elite MemberElite Member

    I am so frustrated with this product. My initial watch wasnt functioning and after weeks of going back and forth with Fitbit, they finally agreed to replace it. Ive spent countless hours on this product that doesnt work the way its supposed to. Then they sent me a separate watch body and strap. Ive now spent 2 days and watched every YouTube video to try to attach the straps and they wont attach. Meanwhile the watch still isn’t working properly and I’m not getting notifications. All the settings are correct and I’m tired of having them tell me to reset and reboot and reconfigure this every other day. THAT IS NOT NORMAL. Now they want me to set up the app on a different phone. Sorry, but like most people, I only have one cell phone. Plus my phone is a current model and OS that Fitbit says is compatible. Best Buy wont help. Fit bit wont help. Just so frustrated and nothing works

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst fitbit product ever

    Posted
    Htranle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so excited to get this. I've been a fitbit user since 2014 and been through several. I was so excited for this one to go on sale. At first I was happy about how it looked like an Apple Watch and how advanced it appeared, but I was very very disappointed by its abilities. My sleep tracker had been acting up the whole time I had it. It would not track my sleep as good as my charge 2. For example, It would say I had only slept for three hours out of the night which was completely false. I don't want to manually add my sleep. There's no point for the watch then. I tried reading the message boards and calling customer service, but none of the advice given fixed the problem. Since I'm pregnant, I can't really use it to work out, and my sleep is very important to me. I simply had to return it and go back to my old one. So sad that it sucked.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not deliver

    Posted
    judydom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am VERY disappointed with the Versa. It does not deliver what it claims. First, at one point, my Versa randomly stopped receiving notifications. When I contacted support, they were aware that there were Versas that were not receiving notifications, but had no understanding why. They could not offer me a replacement because they could not assure me the replacement would receive notifications. Then the heart rate monitor stopped working, the touch screen stopped working and then the watch stopped working all together. Only at this point did they offer a replacement. I asked for a full refund because they still could not assure me the replacement would receive notifications. Fitbit refused. Terrible product with terrible customer service.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointing watch

    Posted
    Lizzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I only had this watch for 9 days before the heart rate tracker failed. I spent over 2 hours in an online chat with Fitbit support trying to resolve the issue, but it didn't work. I was not happy with it prior to the heart rate tracking malfunction. The touch screen was not responsive. Sometimes flicking my wrist worked and other times it didn't. The swim tracker was off all 4 times I used it. I knew my exact distance, yet the tracker gave me variable higher laps than I actually swam. The battery barely lasted 2 days, despite me turning off the all-day syncing. It seems that if I used it to actually track an activity (the reason I bought it), the battery life decreased quickly. I decided that I didn't want to replace my watch. Thankfully it was still within the return period so I got a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad band. If I could give it a zero I would

    Posted
    EddieME
    • My Best Buy® MemberMember

    I’ve been a Fitbit user for years so after my Charge 2 stopped reading heart rate I decided to step up to the Versa. Was excited for new features but can’t stress enough how frustrating this watch is. First, it says it will take up to 30 minutes to sync. Mine took 2 hours. Second, it comes with the small band attached which wouldn’t fit on my wrist. Went to replace it with the included large band and couldn’t get it attached. I tried everything and spent an entire evening and part of the next morning trying. I’m usually cynical when I read other reviews about things like this but this is truly and awful design. If you have a small wrist maybe you’d never know how bad this is but mine is going back. Not sure who thought this band design was acceptable but it made what might be a good watch completely unusable.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible Product. Constantly Fails. Useless

    Posted
    Sajam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First time using a Fit Bit and never will buy anything from this company again. The product fails weekly. Ive lost track of how many times they’ve told me to reset the watch and the app and restart my phone and turn off Bluetooth and dozEns of other steps. The customer service is awful. Total junk product. Even when it worked , it wasnt accurate. You could be sitting down and next thing you know, it logs 1000 steps. I never got notifications on my watch despite all the settings being correct. Just an awful experience with this technology and a HUGE waste of. Money . Should have returned it sooner because now Best Buy wont help me and Fit Bit is useless. Wanted to give it zero stars but this forced me to give it 1

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wanted to love it, but piece of trash

    Posted
    Tyler

    I was really optimistic and excited about getting the new Versa, but it is extremely inaccurate and nothing worked right on it after messing with it for hours, which I am good with technology. I was so excited I went out and bought the Aria weight scale as well, which was also a piece of junk (body fat % way off and weight off 5 lbs.). Said I had 1,500 steps after being awake for 2 hours and not even leaving my house yet... I MAYBE had 500 steps at the most. The heart rate was way off. Notifications didn’t work... Really not much worked! I returned them both and they said they have had a lot of people returning Fitbits. It is a great marketing team and name brand, but a lot better products. I got the Garmin Vivosmart HR at a great price of $180 instead of $250 and I am in love with it. Again... I wanted to love Fitbit, but was it is terrible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Started discoloring within three months!!!

    Posted
    Mithun
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Generally, I don’t care much if a product doesn’t satisfy the requirements fully. However, this product proved to be such a waste of money that even a person like me had to provide a bad review. Within three months after buying, the color around the watch dial started discoloring, and the discoloring continued even if it is not worn at all. This is not discrete discoloring due to random scratches or accidents, instead it is continuous discoloring. I contacted customer care, they said that they cannot help as their one year warranty does not cover such discoloring due to aging (3 months!!!!) or whatsoever. Unless, you are fine with $200 for three months, as per my experience I would not recommend this product. There are lot of good deals available in that price.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Trash

    Posted
    Elliott
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this watch for my wife and in less than a year she has had to have 2 replacements from FitBit. They don't last very long. Both replacements have ended up doing the exact same thing as the first. They stop alerting texts and syncing with the phone, and then over the next few days the screen will eventually die. The first time FitBit made her send the watch back (the original) and 2 months later she finally received the replacement. The 2nd time, they just sent her a new one (refurb I assume) without having to send the first replacement back. We assumed this was becoming such a big issue they were just replacing them and hoping for the best. Well, the 2nd replacement only lasted about a month. Don't waste your money, just look for something better.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Versa is marginal

    Posted
    Iking
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Two major issues, first is that the sync always has issues with the LG phone. Fitbit costumer support says it does not work reliably with many phone since Fitbit is not staying on top of upgrades for many newer phones, check to see if your phone is compatable with your phone first. Second is the screen is really sensitive to cracking, and once cracked, it has no replacement capabilities from Fitbit or other vendors. My wife’s cracked after two months and doesn’t recall bumping against anything. Fitbit says we should have bought the extended warranty, seems like a lot of people are disgruntled with their screens cracking, maybe its a design issue. I personally would go with the Apple Watch next time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Inaccurate, doesn't sync, 2.5 day battery-life!

    Posted
    Sassy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had the Fitbit-Versa for (1) week now, and it really fell short of my expectations! It's inaccurate, doesn't sync, doesn't track sleep, and battery life is no more than 2.5 days. Took off the Versa before bed last night. When I took it off the charger this morning, 6,746 steps were already calculated for the day. It also calculates steps while I'm driving my car, and tells me that it recognizes this "exercise as biking"! Had no luck getting the Versa to sync throughout the day or track my sleep, and the battery life hasn't exceeded 2.5 days. I initially thought this watch might be defective. After seeing others reviews, it appears that the issues that I'm experiencing with the Versa seem to be common! I'm taking the Versa back to Best-Buy for a refund today!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A great disappointment

    Posted
    gc777
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Versa Battery is totally Inadequate. If you want the battery times the seller promotes you have to disable many of the features that makes the Versa seem attractive. These things drain the battery drastically, and it can take up to 2 hours to fully charge... - Using an interactive or animated clock face. - Using All-Day Sync with Fitbit app. (if you turn it off, many apps including Weather won't work.) - Using wake screen when you turn your wrist. - Using heart rate data. - Using call, text, and calendar notifications. - Using reminders to move every hour. - Using more than a couple of silent alarms They recommend you shut down your Versa when it's not in use. What!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't connect to the phone GPS

    Posted
    Gordon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, the Best Buy salesman was positive that this watch had full built in GPS. NO, IT DOESN'T. It needs to connect to the GPS in your phone to track you. The salesman just lied. Second, the watch won't connect reliably to the phone. When the app was first installed on the phone, it connected for about a day and then refused to connect again. After a week, we uninstalled the app and then reinstalled it. Once again the watch got GPS from the phone for about a day before losing it again. Unfortunately, my wife threw away the box right after getting it home so we can't return the watch. Don't buy this watch if you want it to work!

    No, I would not recommend this to a friend