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Fitbit - Versa Smartwatch - Black/Black-Front_Standard

Fitbit - Versa Smartwatch - Black/Black

Model: FB504GMBKSKU: 6203311

Customer rating

Rating 4.5 out of 5 stars with 4257 reviews

92%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 24 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 76 Reviews
  • Rating: 2 out of 5 stars

    Not a very good smart watch

    Posted
    Pablo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted to like the Fitbit Versa, I have enjoyed their other fitness trackers and thought this would be on the same level while providing more functionality with my iPhone. I was wrong. The fitness tracking was fine with this as were all the fitness-related functions. I liked the extended battery life and easy setup (although taking over an hour) in the Fitbit app. What I didn't like were the design and smartphone integration. The Versa's physical size is larger than the 44mm Apple Watch yet the screen is smaller. The buttons don't feel premium and there plastic backing feels cheap. I wouldn't trust this watch in the pool despite being water resistant. The display quality is also pretty poor. Viewing angles are slim and I can easily see where the display ends and huge bezels begin. The display isn't in the center of the watch either. The bottom bezel is larger so Fitbit can put their brand under the display. It's an overall pretty poor design, something I would expect from a $100 Android Wear watch from a no-name company but not Fitbit. Also, the integration with my iPhone was poor. I could get notifications about missed calls, texts, and e-mails but accessing and dismissing the notifications wasn't intuitive. I also couldn't take any of the phone calls, fully read and respond to the texts, or anything else like that. It was only viewing the notifications. I knew I would have some limitations since I'm on an iPhone but I have used Android Wear and Samsung Gear watches with my iPhone that let me do more. I ended up returning this for a Series 4 Apple Watch. Yes, it's more expensive but the phone integration is much better and it has most of the same fitness capabilities.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great "look". Hard to understand data reports.

    Posted
    Mojo68
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Attractive watch. Data collected seems random and does not map to how I moved through my day. For example, I make note of when I go to bed because I am interested in monitoring my sleep quality. The total hours my Fitbit notes is not even close to the actual number of hour between when I went to bed and woke up the next morning. I see lots of options for features but finding instructions to use them is difficult to figure out. Does not seem like there is a lot of substance behind the hype. The area where Fitbit apps are displayed vs fee based apps...it is not intuitive to distinguish between apps that are free from Fitbit vs trials of fee paid apps. I downloaded a trial app and when the trial was over, it hung up my watch screen and tried to force me to go to a website and put in a code to make it go away. I chose not to do that because I was concerned about being forced into a sale. Went back to Best Buy and a member of the Geek Squad sorted it out. The product has great potential but for novice or new to smartwatch users, it is tedious to get the promised value; too much reliance on the user figuring it out vs an intuitive interface. I would recommend this to a friend who already was a Fitbit user and wants an upgrade. But for someone just starting down the smartwatch path, I would not recommend Fitbit.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It was nice until...

    Posted
    Student

    I really wanted to like it, at first I did but after 3 days wearing it someone notice something i didn't. I have a fidgeting problem and one day I was resting my hand on top of my leg while it was moving and my friend notice it was counting steps while i was sitting down!!! I was so disappointed because I really like how light it was and most of the time I couldn't feel the watch on me. The displace is a nice size and very well done how appealing it looked. I loved how it gives tips and inspirations. I like how it record my sleep but most of the time the app would record wrong or won't count correctly also I couldn't put music because I don't have windows or mac so if you have a Chromebook you're out of luck!. so 3 importing things I normally use are either not accurate or impossible to use. the only thing i love is the way it looks and feels as well how it lasted 3 days without charging. I will consider it once they improve and surpass Samsung gear watches. meanwhile I will go back to Gear fit 2 pro for now. but if you don't care about the step count and have a mac or window laptop this will be a great watch for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Neat watch for some, not all.

    Posted
    Mina
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don’t buy a Versa if you’ve already had an Apple iWatch. It’s essentially a major downgrade. While it is customizable, the apps are too basic for the price. I was hoping to be able to read my messages from the watch but that didn’t work. I thought the Versa had a bible app. It does not. Seeing any uplifting meditation or phrase goes a long way so I was slightly disappointed for that reason mainly. If one wants it to strictly keep track of their sleep, caloric intake and exercise activity, then it’s the perfect watch. I ended up with a basic Casio watch. By the way, I found it very stressful and disappointing when I didn’t reach and/or exceed my daily step goal. So if ignorance is bliss then I’m content with being blissfully unaware of my step count. Just get out and move and be happy with yourself. Be healthy. Strive to be better physically, mentally emotionally and spiritually.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Lots of Unresolved Issues

    Posted
    Buzzsaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Well, the versa looks gorgeous and is bright enough to be seen outdoors (My Fitbit Charge 2 cannot be) BUT,,there are lots of unresolved issues with this and the Iconic... frequent Bluetooth disconnects, WiFi issues ( a warning on the Fitbit website today June 22-2018, says it is being addressed) I have a compatible phone..Galaxy S8... received frequent "a sync error has occurred, please retry" messages on the Fitbit app and "There is an issue connecting to the device with Bluetooth..if you continue to get this message re-start Bluetooth" I never had any connectivity or sync issues with my Fitbit Charge 2...so, I chatted with Fitbit Tech support..they blamed it on my Galaxy S8... an approved device??? There is a "Versa won't sync" topic on the Fitbit forum with over 300 posts and 3K reads... it's a big issue... I wish it had worked... there were other issues as well, so I returned it to BB.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Syncing still a problem

    Posted
    Kirkus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second Fitbit product, and I kind of wish I'd gone with something else. The Fitbit Charge I used to own was always difficult to sync with my iPhone. Now, my new Versa, is the same way - it's a pain to sync. Fitbit support always suggests the same things: On your phone turn of bluetooth then turn it on again. If that doesn't work turn your phone off and on again. My answer to that is no. I shouldn't have to do that several times a week. Another suggestion is to move it away from other bluetooth items... in this day and age that would mean a trip to the middle of the desert. I love my Versa -- when it works. But Fitbit really needs to address the syncing issue that they've always had. You can take a quick look at the support forums and see what a widespread problem it is covering all of their products. This will be my last Fitbit purchase.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fitbit products break often.

    Posted
    Kota
    • My Best Buy® MemberMember

    The watch is well designed and looks sleek. Battery life is about 3 days. However, I'm not sure if it is water resistant because I had it in the pool at a very shallow depth and it broke. Fitbit kindly sent me a new one as it was still under warranty. However, I've had the fitbit charge, fitbit charge 2, and now the versa. I have had each of these products break at some point. The charge I got replaced. The charge 2 was not replaced because it had been slighty over a year. Personally, I am displeased that these products break frequently within two years of use and always for some technical issue. None have broken because of damage done by myself. Honestly, I'm considering saving the money to just buy an apple watch because hopefully it will last longer and be more worth the money spent even if it is more expensive.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disappointed

    Posted
    nestaway
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Was looking forward to upgrading my Charge 2 which I've been very satisfied with to the Versa to track indoor pool swim laps and have a watch while swimming. I couldn't get the weather city to work and was told by Fitbit my Samsung Note 8 wasn't compatible.....? Then Best Buy advised I couldn't add the Best Buy Warranty because Fitbit would be handling their own warranty (I guess you can't bring in locally for help, but must mail and wait?) That's not customer service to me. Additionally I've read reviews that Fitbit refused returns on water issues because the watch could have been dropped or used in too deep....... as it is only water resistant. That was it for me, I returned it because I need a waterproof watch with a good warranty. Still looking, meanwhile my Charge 2 will have to do....So disappointed because the Versa "looked" like it would fit the bill for me....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No more Protection Plan!

    Posted
    asan
    • My Best Buy® MemberMember

    Honestly, I really did like this watch. I never used the music, but I liked the simplicity of it. You can see important stuff on the main screen, and its so easy to learn! The reason why im giving it a 2 star is because recently the heart rate stopped working. I tried to update it to see if that was the problem, i read a lot of forums onlin and tried multiple things. Nothing worked, but no big deal really, i purchased the insurance with best buy when i bought it, so i could easily return and get a new one. When i went to return it the workers told me that Fitbit is no longer letting Best Buy customers buy the insurance for the FitBit. Therefore, if this were to happen again, i would be out 200 dollars.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I expected

    Posted
    Hope82390
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my first attempt at buying a smart watch and I was pretty disappointed I actually returned this for another watch, it has a nice display and all and looks stylish but its basically just a fitbit, you cant reply to texts, only a list of like 5 quick replies it gives you, the pandora and music aspect you need bluetooth headphones to use, and it isn't even great at calculating steps I use my hands a lot at work and it would count that as steps, there is no pause feature to prevent that, they just tell you to create and exercise so you can delete it. Also certain clock faces they make you pay for. If your gonna go for a smart watch get one that does everything, unless you only want a fitness tracker then this is fine

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Fitbit versa

    Posted
    Gail
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very disappointed with this model. I brought it for my husband and it didn’t keep data accurately. It didn’t track the heart rate accurately, or the active minutes as well as calorie burns. I didn’t take out a warranty with bestbuy. I contacted Fitbit and informed them of my issues ... they were able to verify the defect and sent us another because it failed to work right within the first 30 days. The replacement they sent worked for a week and than same defect started to occur. Too much money to be so defective. Would not recommend you buy this versa

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible disappointment

    Posted
    FuriousCustomer30
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There are some serious issues with this device. I do not see consistent readings in terms of distance when I go for runs along with heart rate monitoring. Also the fitbit app is a disaster. There have been multiple occasions when my Versa indicates I have accumulated the necessary steps for an hour but the app shows I am missing steps for a particular app. I also have been unable to sync my Versa to the app entirely until I reinstall the device to the fitbit app. What a joke. Kind of wish I would have never bought that device especially as the support team have never resolved any of my issues.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good watch poor quality

    Posted
    Allan2020
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Attention!! To anyone considering spending their hard earned money on this product, I urge you consider a protection plan with bestbuy. In the event you damage this watch during everyday acitivities, which is extremly likely, you will have absolutely no recourse with Fitbit. They do not repair devices, and will not replace any device which they deem accidental damage (meaning cracked screens).

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don’t buy

    Posted
    Decz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was returning my charge 2 because the band kept breaking. They were all out of it because the charge 3 was soon to be released. I upgraded to a Versa. Bad choice. I love the features but even with a screen protector, the screen cracked within two days. You are no longer allowed to buy the protection for Fitbit at Best Buy. And Fitbit does not warrantee the screen. Until they can remedy the problem of the screen cracking so easily I would not recommend this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Horrible luck so far

    Posted
    Therk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We are on the third fit bit in the last two years. My wife wears this daily and the battery life is horrible only 2 -2 1/2 days tops. The fit bit works great for the first few months and then begins to not hold a charge or not connect to the phone, etc. we have had is swapped out under the best buy warranty each time at no charge but are looking for another product to replace this one. She does not sweat much and does not use it around the water.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Meh

    Posted
    LadyBuckle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had my fitbit versa for a total of 3 weeks and in the middle of the night the display stopped working. I wish I would of known before hand that these had that issue. Luckily there was a glitch in bestbuys system when I bough it because I got a replacement plan on it. But they do not offer it anymore so I turned around and got the new Samsung Watch Fit for the same price and better watch.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worst fitness watch I've used

    Posted
    68SGT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This shouldn't be labeled as an "active" watch. I work in the medical field and deal with stretchers often. I barely brushed a stretcher while loading a patient and cracked my screen. Less than 40 days of wear and now it's done for. You can't have the glass replaced and fitbit offers you nothing for the trouble so now own a $200 paperweight.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No GPS

    Posted
    Smid
    • My Best Buy® MemberMember

    While the product itself is very good, After 2 fitbits I've decided I will not spend another penny until they add GPS tracking on this device. Moreover their bands are not stable. I'm beginning to think this is part of their business model, lose a fit bit and force customers to buy another one. Ridiculous that in 2019 there's no GPS tracking on their devices.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    To many downsides

    Posted
    HealthcareTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this mainly for the heart rate and the steps. I'm sad to say the steps are not accurate at all and the sleep hours the same. I have reset few times and to no avail. I will return before trial days expire. I was also unable to download my music into it. I'm also sad that this item is no longer supported by BESTBUY's extended warranty.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It won’t stay synced to my iPhone.

    Posted
    HotCumin420
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is nice, really nice, but that fact that I don’t consistently get notifications is quite stupid. For $200, I shouldn’t have to have my phone forget my device and then find it again. I’m going to return it right now in the hopes that I’ve just got a funky device. I want to keep my Versa, but I’ll downgrade to a Charge 3 if it acts right.

    I would recommend this to a friend