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Fix-It Utilities Professional - Windows-Front_Standard

Customer rating

Rating 2.9 out of 5 stars with 232 reviews

50%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 232 Reviews
  • Rating: 1 out of 5 stars

    Horrible!

    Posted
    mtatools
    • My Best Buy® MemberMember

    I bought fix it utillities for my mothers lap top. I wanted to just clean things up for her. She had no real issue's till I down loaded fix it 12. It down loaded ok and I ran all the scans. Then a update popped up for the fix it software. I started down loading the update and it froze up. I had to reboot the computer. When the computer booted back up all files and software were gone. Everything! I found a phone number and while I was waiting to talk to someone. I started doing some reseach on another computer. Right on there website there were several people with the same problem. Some had to re install everything on there computer. After waiting a half hour I talked to a tech. He told me he had heard of the problem but I had to talk to a level two tech support. I waited longer. When I finally talked to the tech he was helpfull. He had me delete the software then reboot. Everything was back. He sent me two emails to remove any fragments of other virus protection from the computer as well as there own software. He said good bye and I was happy. I re installed fix it utillities 12 and then that same update came up again. I clicked on it and it froze up again. I rebooted and same thing everything gone. I removed the software and still had issue's this time. It took six hours total from first install to removing it and getting it back to normal. I am going to best buy tomorrow hopefully they will return it. I know there policy says they won't but read another review on another site that said another customer did the same and best buy allowed it. If not I will send back to the fix it software company. Many people liked previous versions of the fix it, but the new fix it 12 is horrible. Don't buy this for sure. Best buy should pull it off there shelves.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fix-It Utilities Professional is a Problem Solver!

    Posted
    Myh6ren

    Fix-It Utilities Professional- I used Fix-It Utilities on my laptop which has been doing dumps the last month or so which is annoying when I am in the middle of something and lose this information. Installation didn't take long which was a pleasant surprise. I ran the System Optimization straight away. The Analyzer ran for 5 minutes and found 6 problems including 921 outdated temporary or broken files. I then allowed the program to Fix my PC health and security which took 11 minutes to run. Since installing Fix-It Utilities I have not had my computer do a memory dump or shutdown on me. Fix-It Utilities also let me know that my virus protection was out of date. What I really like about the Fix-It Utilities program is the shredder aspect. I download items that are copyright sensitive and the ability to remove these items completely from my computer is important to both me, the author, and the publisher who are allowing me a short term loan of these digital files. This review was posted by a member of the Nova Development User Community (NDUC). NDUC members are real people who use Nova Development products and share relevant feedback about the products they use. Find out more about NDUC, its programs and members in the About Us section of the Nova Development website.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great tool!

    Posted
    MYREVIEWTOO

    found it to be user friendly and easy to install. I'm not very computer savy as far a programing, etc goes and I was able to stick the disc in, follow the prompts and run the software without any issues. I liked the anti-virus and spyware protection and thought it was easy to use as some I have had are not! From what I could tell it did not take up a lot of space on my computer, which is great as I am always needing space due to the ginormous amount of photos and videos I have. It seems the program did take a bit to run the first few times, which is expected as it had a lot to clean up, and now runs fairly quick and my pc seems to run faster as well. Overall I found the software very useful to clean up the pc (for those of us that don't know how to do that on our own!!# and will keep you system in top shape and running as efficient as possible!! Two thumps up from me! This review was posted by a member of the Nova Development User Community #NDUC). NDUC members are real people who use Nova Development products and share relevant feedback about the products they use. Find out more about NDUC, its programs and members in the About Us section of the Nova Development website.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst purchase I've ever made at BestBuys

    Posted
    DeesideWolf

    Purchased this software to help manage and clean several laptops. Bought the multi computer version, and right off it was changing preset options and deleting files I didn't want deleted. After about two weeks, the software caused two computers (of the five it was on) to fail to operate - had to go into 'safe mode' to remove the software and do a system restore to get the two laptops back to where they would work again. The software has been off all of my computers for about two weeks and I am still working to restore some of the things it damaged software wise. Do not buy this!!!! (used on Windows 7 ... maybe the software is not compatiable, I don't know.)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Utility Program

    Posted
    Antmar

    I have had a chance to use the FixIt software. I'm glad I did because it warned me of a pending disk failure and suggested I back up my files and replace the drive. First I thought it was a glitch. So I ran the program to clean up the disk. After cleaning the disk. I used the computer for about 30 minutes and the disk failure warning popped up again. So I backed up my files and decided to replace the drive. If I hadn't installed FixIt, I may have lost all my files. Coupled with all its other great features, this product is unbeatable. Thanks for allowing me to use your software. I'm a fan for life. This review was posted by a member of the Nova Development User Community (NDUC). NDUC members are real people who use Nova Development products and share relevant feedback about the products they use. Find out more about NDUC, its programs and members in the About Us section of the Nova Development website.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY

    Posted
    WizardNM

    Bought this utility because was in special and wanted to see how it performed compared to System Mechanic. I uninstall system mechanic. During installation asked to install their own version of .NET 4.0 and even if I alredy had installed still wanted to install from disk. Took long time for this (3hrs) once installed and rebooted all desktop icons disapered, nothing will show up if exploring c: or openning control panel. Tried under another user account with the same problem. No program files show up nothing. Rebooted with same problem. Unistalled under safe mode and re-installed with the same results. e-mail Avanquest technical support 3 times and waited and no response. Had System Mechanic and worked fine but once subscription is due the software become useless and is very intrusive in your computer.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent set of tools

    Posted
    VegasTech

    I have Fix-It installed on 75% of my customer’s computers. It is a very powerful suite of tools that makes it very simple to keep the machine running at top performance. Windows creates restore points that allow you to “undo” changes or fix issues. That’s all fine and dandy, but how is that supposed to help you if the machine wont boot? The Fix-IT disk boots into the recovery commander that allows you to access check points made by Fix-It and Windows restore points. The use of that feature just one time can save you hundreds of dollars re-installing a system. Utilities like this get blamed for issues caused by conflicts created by the leftovers of other products. These leftovers and the problems they cause are well documented all over the internet; Make sure you research the removal of your old utilities before you install anything new.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Avalanche of email spam!

    Posted
    AnonymousConsumer
    • My Best Buy® MemberMember

    Crazy amount of spam! I've used the unsubscribe link going back to mid-2018 many times to no avail. I emailed a request to Avanquest on January 1, 2019 to be removed and "Joy" responded on January 2 saying it would be done. From January 1 to 24 I've received an additional 43 spam emails! Expect the same every month if you give your information to this shady company. Research them via the internet and you'll see a LOT of complaints. Be very careful giving your information to Avanquest, they will hound you to death and do nothing to make it stop!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible product

    Posted
    namelessness
    • My Best Buy Premier Silver MemberElite Plus Member

    I thought it would be a good thing to get to clean up my pc for moving my files as I just purchased a new pc. Installed the software and ran it. It said it found several thousand errors. Ran the fix and reran the scan. It found several hundred errors the second time. I ran it until there were no errors found ( apx 8 times). Then when no errors were found nothing worked. I couldn't open any files or run any programs. I couldn't even view pictures. The only thing that worked was system restore. So I ran system restore and removed it. WILL NOT use this product again and I recommend that you don't either!!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worthless for Windows 10

    Posted
    OklahomaO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This software has been nothing but a nightmare since purchase. I had to contact support & they had to do a fix just to get it to work with Windows 10. Why did they even bother to make this software. Worst software I have ever had in the 30 years I've been working with computer software. Still won't work on the cell phones as promised. I contacted support about that but they never answered me except to say they'd notify me when they had it fixed. Has given me fatal exception errors, adobe issues. Of course I am past the time to get my $ back so just a $60 loss on my part. Recommend avoid at all cost.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    IT SUCKS!

    Posted
    Gymbeaux
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I spent more than 3 hours trying to install it on my Desktop. Avanquest has no customer service phone number so the ONLY way I could get any help was through their Facebook page. I was given instructions that required a computer geek to fix. I was then told by Avanquest to return it to where I purchased it for a full refund. Best Buy tells me that it is against the law to refund money on an "open box" return. So now I have $40.00 worth of software that does NOT work on my computer. My advice, DON'T TAKE THE CHANCE THAT IT WILL MATCH UP WITH YOUR COMPUTER AS I DID.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    don't wast your money

    Posted
    666DRE
    • My Best Buy® MemberMember

    I wish I had read these reviews before I bought it. I had the same problem as everyone else. Right after installing it (within an hour), everything on my computer was gone. I was able to start up in safe mode and restore it to right before I installed it. Not realizing what happened, I installed it again. Same thing happened again, except it corrupted the recovery function. I then had to take it in to get the hard drive wiped and restored to its original condition. What's great about it: NothingWhat's not so great: EverythingNo, I would not recommend this to a friend.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use diagnostic tool to fix PC problems

    Posted
    RaySugar
    • My Best Buy® MemberMember

    Fix-It Utilities 12 packs a huge amount of diagnostic power into simply designed user interface. The software was installed on a laptop running Windows 7. The install process itself went rather smoothly. Once installed and updated the program found and fixed many registry errors, cleaned up my drive and caught a few hardware issues as well. The software wizards guide you through all of the tasks, so it’s a good valuefor both advanced and novice computer users. The only issue is an occasional notification from Windows that the program needs a response. Besides that it’s hard to find this level of functionality at this price level.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worthless

    Posted
    MadMikey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When this product was installed, it didn't work at all. I called their "800" number provided, and was told that what I had purchased that monring at Best Buy was an outdated version (2011) and was not supported any longer. It was ridiculous. I then asked about their "money back" guarantee, and was told that because it was an "unsupported" version that "guarantee" was not valid. Called the store and was basically given the run around. Moral of the story...Best Buy received my $40.00 and I received garbage. Congratulations on turning a good Best Buy customer into a Best Buy skeptic.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not easy to use on an old XT driven PC.

    Posted
    luckyoldguy

    Installation was simple. The instruction manual is too long. Tthis deletion stuff did not occur yet. But reading it, scares me. While it is running it keeps warning about software using too much of CPU. It shuts down my McAffee, since it is, of course, running always. So after start up, I disable FIX-IT. Used it for optimizing and de-fragmanting with good results. I would like to stop it from starting each time (How do I do it ?) and just use it manually. I may just remove it unless I get some message from Advantec.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    Unhappy1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was assured by employee that this would work on our computer. My IT guy could not get it to load. Program kept saying we must be connected to the internet We WERE connected!! Store would not take back because we had opened the box. Duh, hard to install if left in the box. In addition to the cost of item I am out $75 charge for 90 minutes of IT time. I gave this one star because you can't leave none.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Will not work for Windows 10

    Posted
    MFish
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this product to use on 2 PC a laptop with Windows 10 and a desktop with Windows 7. Packaging says that it will work on both but when I installed it on the laptop a message popped up "will not work with this operating system" with the desktop it gave the message "can not connect to the internet" but google and bing could just fine. I have to return it at my expense and I am out the taxes too.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not do what it says it will.

    Posted
    Graymar
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I couldn't get it to load into my computer. They helped me online. When I restarted my computer still had problems running it. They told me online that it cannot fix all the errors. I finally resorted to Windows Forum to fix my system. It seems to work fine. Trying to get my money refunded from the MFG. Save your money and fix your computer yourself or use a reputable repair co. IE "The Geek Squad".

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT USE!!!

    Posted
    foote16
    • My Best Buy Premier Silver MemberElite Plus Member

    I wish I had read these reviews before I bought it. I had the same problem as everyone else. Right after installing it (within an hour), everything on my computer was gone. I was able to start up in safe mode and restore it to right before I installed it. Not realizing what happened, I installed it again. Same thing happened again, except it corrupted the recovery function. I then had to take it in to get the hard drive wiped and restored to its original condition.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst

    Posted
    puckbase
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This program is almost useless..It practically destroyed my computer like WinDelete several years back...I have had to reinstall most of my programs and some cannot be fixed unless I reinstall Windows 7 from the beginning...I am close to considering that alternative...I returned this program to the manufacturer and have yet to hear back...I would recommend Best Buy and all other sellers to take this product off of their shelves...

    No, I would not recommend this to a friend