The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
Rated 3 out of 5 stars
Looks amazing but over temp is off
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wasn’t happy with Best Buy’s communication during 5 delivery delays. The range looks amazing. I love cooking on it. I would give 5 stars if it were not for the oven temp being off by 10 to 15 degrees based on the 2 oven thermometers.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First off good looking stove, and that is where it ends. I read the reviews about the oven temperature problem, and they were right. However it keeps getting worse. After two months it will not get above 400 degrees, and that is at 500 degrees. I get more heat off my wife's birthday cake than broiler puts off. The oven is constantly covered in soot. The oven racks are so lose that they jam when trying to pull them out or putting them in. The oven racks when pulled out droop at shut a angle that anything on them slides right off, into your hands or onto the floor. This oven is noisy, every time you use hear the metal expand and contract, it is actually loud. The knobs get extremely hot, to the point you do not want to touch them. There is no simmering on this stove, PERIOD. To top it off the left rear igniter stop working.
Forno says that they will have a service rep in my area in about three weeks. Whoever recommends this stove, works for Forno, or wants you to be a victim like them. BUYER BEWARE.
Soot and high temperatures can sometimes mean to much gas pressure is entering your unit due to and faulty installation or LP conversation. Please reach out to [email protected] and we will diagnose this and work on a resolution right away. If our scheduled technician cannot repair your unit, we will process a replacement right away!
Rated 2 out of 5 stars
Oven is not what I expected
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love how the range looks, it design it’s nice. I use the oven a lot and I had the bad experience because I takes much more than my old oven to bake. Even is bread or meat it takes forever to be done. When it’s the oven on the knobs are hot too.
Thank you for taking the time to share your experience. We’re sorry to hear that your gas oven didn’t meet your expectations. Please contact our support team so we can review your situation and assist you: https://forno.ca/support/ .
— Forno Team
Rated 5 out of 5 stars
Nice
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice stove for the value ! Recommend 100% good size good material overall is that you pay .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought it on May 18th and had it delivered two weeks later. It is already broken! The oven infighter is bad and the oven won't light. Best Buy says it’s un-returnable. What to do now.
This reviewer received promo considerations or sweepstakes entry for writing a review.
horrible arrived broken leaked gas in my house for a week and was found to be unrepairable !!! Then discovered it is incredibly hard to get repaired due to access to parts awful scenario never buy Forno again
As this is a commercial inspired range designed for residential use, it can get hot and be warm to the touch. To ensure your range is functioning properly, please reach out to [email protected]. We can also send heat shield knobs free of charge to ensure your knobs are not warm to the touch when operating the unit.
Rated 5 out of 5 stars
Good Purchase.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks good. Works great so far. Many of the reviews with the oven not working was with the previous model. So far we are happy with it. Nothing fancy but the other brands in this category were out our reach and this one is great for the 36" category.
We’re sorry to hear about your experience and would be happy to assist!
Based on your description, it seems you’re dealing with a minor issue related to flame adjustment. Please feel free to contact us at [email protected] and share a short video showing the issue. We’ll guide you through the steps to resolve it. If we identify a defect during our conversation and your appliance is still under warranty, we will cover the repair and parts.
Thank you for your time!
Forno Appliances
Rated 3 out of 5 stars
Rocky start
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Having some issues but customer advice has been great so far
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was and as usual the Most wonderful experience
Specially with your sales associate Mr. Dylan at the store at 15449 N. Hayden Road in Scottsdale.
He is always very helpful, caring, professional, and amazing with customer service.